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Technical Writer Resume Profile

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Columbia, MD

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OBJECTIVE

To join a collaborative team, where I effectively utilize my exceptional technical writing skills andperform technical research and analysis. Excellent resource for developing various level of documentation to include support to the Program Manager in the continuous development of weekly, monthly, and quarterly reports. Experience and knowledge of the software development life cycle process andAgile Methodology.

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

As a Technical Writer I am part of an excellent group of developers, business analysts and testers, who are currently building an enterprise Identity Management system for the Centers for Medicare Medicaid Services. This system is a unique customized implementation of the Oracle stack of Identity/Access Management products. Research, write, edit, and proofread more complex technical data for use in documents or sections of documents such as User Guides, Procedures, and Specifications to provide clients with in depth technical information in a fashion that is understandable and easily understood by the layman reduced technical jargon . Review and revise documents prepared by others and coordinates the preparation of those materials for a completed product. Work closely with product teams consisting of programmers, QA, Support, Project managers to define documentation requirements, gather technical content, and produce drafts for review and release milestones.

Confidential

Business Analyst

  • Serve as second level support to Help Desk Representatives by providing resolution to Medicare Advantage and Part D Plan sponsor inquiries including file transfer, eligibility, enrollment, Low Income Subsidy payments, and premiums.
  • Assess and interpret customer needs and requirements by performing data analysis to identify solutions to non-standard requests and problems.
  • Maintain extensive knowledge of Center for Medicare Medicaid Services' applications and subject areas.
  • Attend various meetings with business owners, developers, and programmers regarding pertinent issues affecting clients.

Confidential

Business Analyst/Technical Writer

  • Assist in the creation of the product backlog and input task creation for sprint backlogs and burn-down reports.
  • Prepare baseline documentation develop test cases and scenarios.
  • Support other staff weekly to ensure that time-sensitive software and documentation hand-offs are achieved as per the master project schedule.

Confidential

Computer Analyst/ Technical Writer

  • Solicited stakeholder requirements and provided written translation working with Functional and Business Analyst Teams.
  • Developed and created user and technical manual templates, and storyboards and scripts.
  • Responsible for baselines on all required deliverable documentation
  • Worked closely with the Program Manager to document meeting minute summaries for customer review and approval.
  • Interviewed subject matter experts SMEs to formulate the scope of the assigned project, outlining and writing scripts for various training programs that detailed every aspect of, and developed a technical manual for the product.
  • Performed intensive studies and research by reading journals, reports and technical documents to enhance knowledge base of software products, product technology and production methods.
  • Developed and transformed data and information into clean, concise and highly readable text and graphics for troubleshooting manuals and user guides with Software developers and Systems Programmers.

SOFTWARE AND OTHER RELATED SKILLS:

  • Expert knowledge of Microsoft Office, Coral WordPerfect, Adobe Acrobat, Photoshop and Reader, Internet Explorer, Share point, Remedy, Medicare Beneficiary Database MBD , Medicare Advantage Prescription Drug System MARx and File-Maker Pro
  • Technical Writing Skills: create, editing, proofing of technical documents
  • Ability to create, link, and formatted documents through Microsoft Office, Adobe Reader, Adobe Photoshop, Internet Explorer and File-maker Pro
  • Excellent oral, written and communication skill
  • Ability to perform task as Project Manager relative to Technical Writing Teams
  • Excellent organizational and time management skills.
  • Knowledge of Medicare Part A, PartB, andPartD, andpolicies.
  • References Available Upon Request

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