PROFESSIONAL SUMMARY:

• Senior - level technical communicator with experience in the information technology and Engineering service industry. A certified Professional Technical Writer from Ohio University and Certified Scrum Master.
• I have advanced knowledge of structured authoring, XML, CSS, DITA, S1000D, component content management systems, requirement analysis, Minimalism, API Writing, Agile methodologies, domain specific technical and language regulatory standards. Coupled with practical experience as a technical writer I can help organizations seeking to improve their processes.
• Software, Hardware and Engineering projects.
• Technical Writing Concepts - DITA, Document Development Life Cycle
• Information mapping - with workflows incorporating the business and quality processes.
• End user manuals as per audience analysis and reusability.
• Technical Manuals - General description, product descriptions, user manuals, installation instructions, user requirements, system specifications, diagrams, API documentation and e-Learning packages.
• Can collaborate with SMEs and cross functional departments for content development.
• Formulate process and work flow as per domain regulatory standards.
• Process & Quality of Documentation Projects along with checklists and automation
• Customer communication, onsite/offshore coordination on multiple global projects
• Standard Operating Processes (SOP) - development and maintenance of the entire process for various global customers.
• Create technical information from various sources like technical specifications, design documents, wiki pages, content repositories, and vendor technical details for technical manuals.
• Create online documentation used globally through content management systems
• Built and mentored junior technical writers and handled many project specific s
• Created standard wordlists as per domain use for consistency.
• Quick learning of domain standards and schema designs

TECHNICAL SKILLS:

Tools: XML based authoring, Oxygen, FrameMaker, Arbortext Editor, Sharepoint, AWS, Wiki,Madcap Flare, Author-It, DITA XML, Markdown, HTML, CSS, etc.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

• User communication development for Software and Hardware projects
• Develop topic-based single-source DITA XML documentation using Oxygen XML Editor and Astoria CCMS.
• Using Eclipse IDE and XMLSpy, developed Java and XML in-house tools.
• Maintain legacy documentation as in Doc Book, Frame Maker and Arbortext Editor
• Participate in process of converting legacy documentation to XML as applicable.
• Test user interface for consistency, simplified workflow, and internationalization.
• Follow the principles of Minimalist Documentation to create concise customer-facing technical content - Operators, Service, Installation manuals.
• Participate in Scrum and review meetings
• Work closely with Lead Information Integrators and Engineers for content development.
• Work on tasks after feedback from Engineers.

Confidential

Documentation Specialist / Business Analyst

Responsibilities:

• Support multiple projects related to Information Security, Network and Storage projects for Confidential (Insurance).
• Handle all documentation needs to support PMO team and work with teams to align with Organization Goals and Product Strategy.
• Handle central coordination, communication and status tracking on projects.
• Coordinate with cross-functional teams and document Requirements and Charters
• Plan and develop project documents as per priority.
• Handle backlog building sessions - epics/themes and stories with done definitions specified.
• Build content for standard processes as per customer needs through constant requests for feedback in iterative development environment.
• Focus on Project Risk, Issue and Dependency Management - facilitate identification sessions, and document the risks and risk mitigation plan. Monitor and ensure status updates.
• Consolidate and document all learnings on projects for quick to teams

Confidential

Lead - Technical Writer

Responsibilities:

• Handled a team of 35 technical writers to develop Operators, User Manuals, Electrical manuals, Assembly/Instructions and e-Learning packages.
• Requirement study, effort estimate, proposals, project communication plan, Project development plan, change management plan, systems & security protocol, project management reports on utilization, work schedule, quality management plan, process improvements and revenue.
• Adhered to regulatory/ compliance related standards on projects. Trained and regular awareness sessions to teams.
• Document all web services using Java Web Services.
• The content developed underwent user experience and feedback. The content was used by floor mechanics and every detail of their user experience incorporated in the content.
• Attended workshop in S. Korea to receive feedback from end customers on usability and finalized on style guides, technical word usage and content mapping.
• Supported teams on Style guides, language standards and template creation as per requisite domain standards.
• Content development with support of SMEs for different technical manuals like operation, maintenance, trouble-shoot, installation and user manuals.
• Created Risk mitigation plan, resource plan, backup plan, budget plans, plan, implementation plan and final support/implementation plan.
• Participated in scrum meetings, contribute to user stories, product backlog, etc.

Confidential

Lead - Center of Competence - Technical Publication

Responsibilities:

• Leverage of capability, best practices and skilled resources across the organization. Organize and imparted s as per skills required.
• Wrote structured documents in DITA XML for a Java (J2EE) software development optimization product (a JBuilder and Eclipse IDEs plugin). Used Arbortext Editor, an XML editor.
• Developed and designed quality process tool for technical manuals creation.
• The accepted process incorporated strict adherence to industry standards. Automated tools were developed to check the requisite standards in quality checks. (Verifier Tools).
• Also worked with clients on upgrading to higher quality s.
• As per the metrics in the production tool, identify the knowledge gaps and critical paths in Document Development Life Cycle and formulate the plan.
• Workshops Attended:
• Workshops conducted by Terex and PTC in UK on DITA, Style Sheets, translation and use of Acrolinx (translation)
• Workshop organized by Hyundai Rotem in S. Korea with end customer from US Denver Transit Partners - on feedback received, style guide, word list for language consistency as per American English.

Confidential

Information Developer

Responsibilities:

• Develop content for software applications pertaining to Supply Chain Management
• Develop software documentation in Agile “Scrum” teams
• Develop content for manuals from scratch (developers inputs, user stories, scrum backlogs, iterations etc.)
• Handle coordination and on outsourced projects
• Responsible for general corporate communication

Confidential

Technical Publications

Responsibilities:

• Requirement study, analysis, inputs gathering, project estimate, scheduling, coordinating with offshore team & . Content development in Epic Editor (XML).
• Assign tasks to writers, track progress and report progress to management.
• Verification of documents in SAP for revision control, SKU links, for change update of information into SAP.
• Coordination for translation into 20 languages of technical content.

Confidential

Responsibilities:

• Project Leader - Technical Writing (Aerospace, Rail, Automotive and Interiors & Plumbing)
• Technical manuals and Illustrated Parts Catalogue. Involved from estimation to project closure report. Participated and maintained all documentation for external audits as per CMMi standards.