OBJECTIVE:

• Technical Writing professional, business owner, contractor, and staff specialist with over 16 years of proven s on numerous and varied projects ranging from updating existing technical end user documentation, creating new documentation, creating business process documents, as well as editorial articles and contributing to a new book
• Expertise working with a broad base of people including teams abroad (India and the UK), clients, managers, programmers, business analysts, subject matter experts (SME’s), trainers, peers and clients. Consistently looks for ways to improve the process, adapts quickly to change, and shifting priorities with varying deadlines. Recognized as a hard worker, team player, independent, learns new technologies and software with ease, successful in telecommuting. Always takes ownership in assigned tasks and goes above and Confidential what is expected.
• Looking for a challenging permanent position in a forward thinking company to apply my Technical Writing skills to create high quality documentation.

TECHNICAL SKILLS:

Technology and Tools: Microsoft Office (Word, Excel, Publisher, Project, Visio), Robohelp, MadCap Flare, Segue Project Tracking Software, Sharepoint, Adobe Indesign, Snag - It, Agile Environment, Wordpress, Quickbooks, Devtrac, JIRA

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

• Write and edit technical documents that explain various aspects of data center systems and projects.
• Maintain my own project timeline in order to meet demanding and changing timelines as documentation requirements are received from multiple teams, for multiple projects, with different deadlines.
• Work with multiple project managers, project coordinators, Assistant VP of Technology, VP of Technology, Senior VP of Technology, and engineers of the system to create documents that explain those in non-technical language with minimal supervision.
• Work with the architecture team to fully understand the SDLC documents and make sure that project documents comply with the SDLC requirements.
• Under a high pressure environment, drafted the template for New Policies for the Data Center, used those policies to create standards and guidelines, and finally created the Process (or Job Aids) for each policy.
• Created an Excel document to correlate CIS (Center for Internet Security) to vendor internet security guides in order to create a final LPL Internet Hardening Security Process.

Confidential

Technical Writer

Responsibilities:

• Sole Technical Writer contracted maintain the document library for the internal application which is designed to monitor and record critical/privileged data events related to Human Resources.
• Created Documentation Plan and timeline and made sure every deliverable was met on or before the deadline.
• Used Business and Functional requirements, interviews with Project Managers, UX Designers, UX Researchers, and Functional leads to create accurate and concise end user documentation, online help, and system messages to be used for both internal and external users.
• Created and maintained mutually respective relationships with all levels of the team in order to keep the project on time.
• Strong organizational skills allowed me to keep track of multiple pieces of the project simultaneously.
• Learned Confidential style of tone and voice to ensure all client facing documents represented the Confidential Brand.
• Created iterative prototype for Business teams on the fly to help clarify and understand requirements.
• Worked with UX researchers and designers to give feedback on prototypes.
• Used SharePoint, MS Excel, MS Word, and Powerpoint daily.

Confidential

Senior Technical Writer

Responsibilities:

• Authored and updated documentation and “How To” guides in Word for new writers.
• Worked well with programmers, QA, Business Analysts, and Trainers and respected their limited availability and worked around their schedule when SME’s input was necessary to complete a project.
• Created and updated end user software documentation for MyTrials and DataLabs using Madcap Flare.
• Worked in an Agile environment and attended Scrum meetings.
• Created Release Notes for the new software releases for MyTrials and DataLabs based on the information entered in DevTrac so the clients could be aware of changes in the new release.

Confidential

Senior Technical Writer

Responsibilities:

• Sole writer on new web based application and used Robohelp to design the layout and write all the new End User documents.
• Created documentation by manual testing, business requirements and information gathered from programmers and trainers
• Lead tester on web based application and created test scenarios in Excel, as well as proactively requesting enhancement requests.
• Researched and implemented new way to plan projects and track customer issues and bugs using Sharepoint.
• Created documentation based on the new bug tracking workflow and trained the entire company on how to use it via a combined Powerpoint and application presentation.
• Converted existing help, written by multiple programmers, to online help using RoboHelp, approximately 500 documents, in half the time requested.

Confidential

Technical Writer/QA, Project & Beta Coordinator

Responsibilities:

• Maintained multiple projects, writing, QA, project management simultaneously.
• Ensured the flow of each new project was smooth by assigning, creating and distributing issues to appropriate department using Segue software.
• Trained new QA Specialists and Technical Writers.
• Created manual test plans in Excel to ensure all aspects of testing were complete prior to Beta Release.
• Created and maintained all end user documentation using Robohelp for multiple releases each year.
• Authored and edited all release documents including overview letter and Release Notes.
• Promoted from Technical Writer to Senior Technical Writer within a year.
• Promoted to Beta Coordinator and was the main contact for clients when Beta software was released making sure they were satisfied with the program, as well as answering any questions and expediting Beta issues.

Confidential

Documentation Supervisor, Writer

Responsibilities:

• Started as Junior Writer, promoted to Documentation Supervisor within 3 years.
• Assigned tasks and expectations to the documentation team using Microsoft Project.
• Maintained the timeline for the finished project, ensured all software and hardware needs were met for the team. Hired and trained new writers and employee reviews.
• Created documentation in Robohelp from design specifications, extensive testing, customer service requests, and internal programming.
• Documentation Experience in Financials, Merchandising (Purchase Order Management, Receiving, etc.), Direct (catalog), Sales Audit, & Events.
• Attended monthly meetings for the Financials and Merchandising Modules. Inside meetings discussed customer requests & issues, and ways to resolve them. Also discussed internal future programming.
• Created customized documentation and trained the Department at the Toys R Us headquarters in New Jersey.