SUMMARY:

• Offering 10+ years experience in Technical Writing and content coordination, I produce documentation that builds a solid user experience, enhances customer service, drives operational growth, promotes strategic initiatives, and contributes to a strong company image.
• Large - scale business document design.
• Analysis of operational needs,
• Defined strategies for improved user experience,
• Development of client confidence in product and service
• Facilitating growth opportunities through communication
• Ambitious self-starter
• Plans, prioritizes, manages, and completes tasks within time limits
• Functional within fast-paced, deadline-driven environments.
• Excellent communicator
• Agile interface with all participants, including SMEs, executives, public-sector officials, business teams, and customers
• Visio
• Excel
• API
• FrameMaker
• DITA Content
• MS Office
• PowerPoint
• Adobe Acrobat
• PhotoShop
• Sharepoint Worksheets
• Web Content
• Illustrator
• SQL
• HTML Updates
• UX Experience
• Ms Project
• Graphics
• Digital Marketing
• AutoCad
• Proposals
• Database User Experience
• User Manuals
• Software Testing
• Internet Research
• APA Style Guidelines
• Literary Reviews
• Trainee Testing
• Instructional Design
• Entertainment Media
• Voluntarily composed promotional web content, facilitating for the topical recording artist a 2013 Social Media .
• Interfaced with corporate teams to create and upgrade the function, configuration and specification documents for a newly installed email utility, resulting in timely adherence to audit requirements.
• Developed a 5-phase streaming media package for a pilot contract, including client interface design, producing comparison cost and service charts, developing service assessment spreadsheets, designing market portfolios, creating and importing graphics, setting up online help, progression flowcharting and devising time-lines.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Technical Writer

Responsibilities:

• In an Agile-type environment utilized Word and Excel to update and edit documentation on cloud-based pooled storage units. Independently researched software, hardware, machinations, imagery and presentation methods and methodologies. Interacted with management to detail and escalate documentation requirements.
• Formatted promotional materials, developed use cases, researched Agile team development methods, and drafted REM How-To Guides according to company standards.

Freelance Technical Writer / Web Content Marketing

Confidential, El Cerrito, CA

Responsibilities:

• Utilized Microsoft Word, FrameMaker 9, PowerPoint, Excel, and PhotoShop, Sharepoint and Visio to design and build original, creative and technical publications, coordinate content and develop content marketing for a diverse business and private clientele.
• Subject matter includes, mobile technology for a bank contractor, technical systems for an IT professional, telecommunications for a newly developed mobile phone company contractor and engineering documentation for cloud hardware technology, creative fiction, ecommerce fashion, hair design, hair care, personal health and skin care blogging for various small business clients, makeup tips ad shorts for a YouTube video playlister and slideshow video development for online retail.
• Products included web ad blurbs, blogs and content marketing articles, user and operation manuals, system specifications, curriculum designs, graphic designs, presentation portfolios, advertising and marketing brochures, research studies, use cases, Visio flow charts, procedural documentation and newsletters.

Confidential, Novato, CA

Digital Content Publisher

Responsibilities:

• Web content management and page design. Combined DITA software templates, CRM and API with a Sharepoint content source to format and update structured web pages toward the development of a communication and marketing website.
• Linked associated pages through detailed navigation for sequential delivery of online data. Reformatted graphics and images per page design. Some use of CSS and updates to HTML coding. Adhered to exacting data, format, and software specifications.

Confidential, Greensboro, NC

Book Summary and Article Writer

Responsibilities:

• Telecommuted in developing creative book summaries in Microsoft Word format to entice buyer interest in publications. Authored a variety of articles to promote consumer enthusiasm. Utilized before and after sales totals to analyze comparative results.

Confidential, New York, NY

Volunteer Social Media Content Writer

Responsibilities:

• Developed and posted social media strategies and event notifications into various media formats for an entertainer. Utilized system research, talent manifests, performance highlights and broadcast interviews for core online input and to manage, monitor, and analyze public response.
• Set up links to associated websites. Obtained, updated and enhanced master art, banners and graphics to enhance social messaging. Developed metadata for prioritized search access.

Confidential, El Cerrito, CA

Manager - Technical Writer

Responsibilities:

• Utilized Microsoft Word, FrameMaker 8, PowerPoint, Excel, and PhotoShop, Sharepoint and Visio to create original and technical publications and coordinate content for a diverse business and private clientele.
• Products included web content, user and operation manuals, system specifications, curriculum design, graphic design, presentation portfolios, advertising and marketing brochures, research studies, Visio flow charting, procedural documentation and newsletters.

Confidential, Milpitas, CA

Technical Writer

Responsibilities:

• Utilized FrameMaker 8 and Microsoft Word to develop and update defect inspection and metrology equipment process guidance documentation for a B2B audience, resulting in timely and cogent manual placement within packaged delivery to the client. Interviewed subject matter experts (SMEs).
• Researched integrated circuitry and fabrication, composed user manuals, facilitated information and module performance tests and reviewed final print materials for publication and release notes.

Confidential, San Francisco, CA

Technical Writer - Asset Processor

Responsibilities:

• Utilized Sharepoint to input and analyze security and asset processing updates for financial analysts. Reflected asset sums by algorithm and input market fluctuation adjustments, ensuring timely delivery of data requirements.

Confidential, Benicia, CA

Technical Writer

Responsibilities:

• Developed naval aircraft compression unit manufacturing and installation instruction updates in Microsoft Word format while meeting key objectives in data collection, planning, coordination and time frame requirements. Recommended engineering format and design.

Confidential, Pleasanton, CA

Database Reporting Analyst

Responsibilities:

• Utilized Excel and Sharepoint to perform daily actuarial and statistical reporting functions. Recalibrated customer risk assessment. Interfaced with management to develop reporting guidelines. Facilitated processing functions and served as a point of contact for statistical data distribution.

Confidential, Concord, CA

Visio Flowcharter

Responsibilities:

• Utilized Visio to diagram and flowchart floor plans for new bank branch construction. Developed document stencils for design updates. Calculated to-scale accuracy.

Confidential, San Francisco, CA

Instructional Designer

Responsibilities:

• Utilized the resourceful curriculum strategies and design concepts of objective, material resource, procedure and assessment to produce online modules that targeted pharmaceutical sales audiences. Performed a case study as a prerequisite to instructional design.
• Collaborated with development team. Utilized HTML template module integration for consistent online delivery. Tested for projected audience comprehension and retention. Statistically analyzed process and operations coding for creative data input.

Confidential, El Cerrito, CA

Technical Writer

Responsibilities:

• Utilized Word, PowerPoint, Excel, and PhotoShop, and Visio to create original and technical publications for a diverse business and private clientele.
• Products included web content, user and operation manuals, system specifications, curriculum design, graphic design, presentation portfolios, advertising and marketing brochures, research studies, Visio flow charting, procedural documentation and newsletters.

Confidential, Northridge, CA

Technical Writer, Project Coordinator

Responsibilities:

• Documented in Microsoft Word format the networking, CAD specifications and operations of a newly installed email system for bank audit readiness.
• Collaborated with a management team to specify coordinated system operations. Utilized MS Project to develop project schedules and to monitor adherence to finite timelines.
• Utilized Visio to logically illustrate sequential system operations within swim lane flow chart format. Translated AutoCAD specs and drawings into auditor’s concepts and terms. Developed charts and graphs to illustrate and analyze comparisons, processes and results.

Confidential, Sterling, VA

Technical Writer

Responsibilities:

• Utilized HTML, Microsoft Word, Excel, Visio, PowerPoint and PhotoShop to produce documentation for a 5-phase Microsoft streaming media pilot. Implanted audio content.
• Developed internal and external video text to supplement video message and design as a medium. Designed and developed client interfaces, charts, graphs, comparative cost/service charting, service assessment spreadsheets, production process flowcharts and online help. Set up vendor advertising relationships and set up projected risk/ROI estimates using data-based Excel calculations.
• Created client proposals and contractor RFPs. Set up formulated charts, graphs, profit ratios, and comparative cost assessments analyzes. Designed, developed, structured table of contents, indexed and disseminated market presentation portfolios.

Confidential, Fremont, CA

Technical Writer II

Responsibilities:

• Developed and illustrated in Microsoft Word format assembly instructions of automated silicon wafer design units, robotic wafer testing units and electronic sensor devices written to ISO 9000 standards.
• Interviewed subject matter experts (SMEs). Utilized a digital camera, tripod, and PhotoShop to produce formatted photos and images. Converted AutoCAD specifications and drawings into manuals that targeted an English-as-a-second-language audience.