SUMMARY:

• Writing, Editing, Business Analysis, and Project Management experience in the Insurance, Financial, IT, Healthcare, and Pharmaceutical Industries. Many projects required cross functional skill sets and were managed simultaneously while working on other contracts. I am a concise, efficient and organized communicator.

TECHNICAL SKILLS:

Business Analysis: Strong in requirements gathering, analysis, and use case documentation.

Documentation: Adaptive thinker who works well with subject matter experts (SMEs) giving an audience appropriate voice to their ideas. Disaster recovery plans (DRPs), database migration, software user manuals, manuals, change management, policies and procedures (P&Ps), run books, requirement docs, ATPs, SDLC, SOPs, SSPs, SOWs, UX, test plans, workflow analysis, systems docs, web content, API s, and derivative modeling.

Compliance: SSAE16, HIPAA, MARS - E, SOX, 21 CFR, cGMP, and ISO 9000 Standards.

Confidential: Consulted on asset growth and risk diversification utilizing insurance based vehicles.

Pharmaceutical: Regulatory issues, packaging layout & design, 510(K) Registration, cGMP, RFPs, Quality, ISO 13485

Project Management: Independent results oriented project manager who relies on management and SMEs as needed. I work on numerous projects simultaneously and manage my own target and due dates. I enjoy working on complex projects and have developed procedures in work groups, with process designers, change managers, and independently.

Software Familiarity: MS Office, SharePoint, Visio, Access, Salesforce, Visio, HTML, CSS, JavaScript, Team Foundation Server, MS Dynamics GP and CRM, SQL Server 2012, Snagit, Crystal Reports, Adobe Acrobat Pro, FrameMaker.

PROFESSIONAL EXPERIENCE:

Confidential

BA / Technical Writer / Web Dev

Responsibilities:

• Investigation of regulatory issues and analysis of market conditions for a European Laboratory entering the US Market.
• Analyzed data structure, identified errors, and enhanced standardization of existing data-sets to ensure optimal data quality.
• Developed website - SEO ranking of 78,000 in first six months.
• Developed systems diagrams and documentation for derivatives models, verified and validated data.
• Server launch and configuration of MS Windows virtual machine in the Amazon Cloud (EC2 Instances, bootstrapping).

Confidential

BA / Technical Writer / Web App

Responsibilities:

• Developed Standard Operating Procedures (SOPs), P&Ps, DRPs, and testing docs for the IT department for the ACA.
• Developed and wrote Admin Manual for Health Benefits including COBRA, ERISA, and HIPAA.
• Data analysis/compilation of current processes and their integration into the Business Requirements.
• Ensured business requirements compliance with State and Federal regulations such as HIPAA, COBRA, ERISA, and SSAE 16.
• Performed internal audits and maintained compliance with organization policies.
• Developed business documentation - diagrams, workflows, instructions, SOPs, requirements docs.
• Developed requirements (API) and documentation for a web app enabling system users to easily complete plan enrollment.
• Updated the User Manual for a 35 year old VAX system with current screens, use instructions, and diagrams.

Confidential

BA / Technical Writer / UX

Responsibilities:

• Developed templates, run books, SOPs, P&Ps, and SSPs for the IT department. Complied with MARS-E, SOX, and HIPAA.
• Analyzed and tested web app for efficiency of use and UX to meet business needs.
• Developed user manuals for the Affordable Care Act (ACA) Nevada Health Link Website.
• Performed QA and Software Validation during the software and website development phase.
• Provided feedback and solutions to business owners for improving efficiency and defects in future renditions.
• Contributed to content management, UX testing, and translation for the Nevada State Healthcare Website and their call center.
• Developed Use Cases and Wire Frames to document functional processes.

Confidential

Business Analyst / Technical Writer

Responsibilities:

• Developed Manuals, Workflow Diagrams, and Job Aids for PeopleSoft accounting software as well as other third party software products to be used in-house for a life insurance company.
• Planned new strategies through brainstorming sessions with project team.
• Communicated regularly with other departments gathering information for performance analysis purposes
• Planned documentation development and testing/script development to meet project timeline.
• Developed Test Scripts and tested software during the development phase. Validated software versions.
• Delivered technical content to a variety of audience levels.
• Coordinated with business owners/stakeholders to demonstrate system enhancements throughout the development phase.
• Analyzed existing programs and recommended required changes.
• Developed Delta Aids so users could more rapidly adjust to the new software product.
• Responsible for content management of materials, provided technical for internal customers, and developed new Materials, Curriculum, and Sustainable Courseware.

Confidential

Technical Writer

Responsibilities:

• Developed documentation in a RAD/Agile development environment migrating a Call Center application from MS Access 97 to MS Access 2003 utilizing a SQL backend.
• Developed and updated a variety of project management documents including Business Requirements Documents, Statement of Work, Issues List, Workflow and Navigation Diagrams, Work Instructions, Acceptance Test Procedure, User Interface, SDLC, Script Development, Software Test Plan, and Release Notes.
• Developed scripts and test cases for Regression Testing and Validation.
• Assisted in error detection and bug report documentation with the production app.

Confidential

Business Analyst / Technical Writer / PM

Responsibilities:

• Developed manuals for Electronic Health Records (EHR) and Enterprise Practice Management (EPM) Systems.
• Developed statements of work (SOW) for EHR Software, medical records scanning, and marketing/website development.
• Integral in project planning and project development for internal projects utilizing business process management (BPM).
• Managed a scanning project migrating 13,000 Confidential t files and integrating with a SQL Database in an EMR; entailed software and hardware procurement, compatibility with current systems and QA of scanned files.
• Updated documentation, forms, and procedures to remain compliant with HIPAA and other State & Federal Regulations.
• Trained subordinates and staff in various business processes and tools. Documented all processes.
• Developed internal office documents including Policies and Procedures (P&Ps), reports, manuals, and quick guides.
• Researched and developed Confidential t materials in English and Spanish for webpage and blog.
• Investigated Cloud options for storage, SAAS, medical record retrieval, and health information exchange.

Confidential

BA / Technical Writer / Marketing

Responsibilities:

• Produced user manuals and guides for a SQL Server database application.
• Set up groups and profiles for Microsoft Exchange Server. Collected information from the user community, entered essential data and enabled group security.
• Prepared specifications and design documents for Software Development Lifecycle (SDLC) on a project for an airfreight forwarding company. Produced Business Needs Analysis and Scope of Work definition.
• Testing and QA of middleware application connecting customers to a client's website content with shipment tracking data.
• Edited and formatted material for Access '97 Programming Unleashed, A Programmer’s Guide to Advanced Features, for Macmillan Press. Followed guidelines from industry standard (Prentice-Hall) publishing format. Production consisted of data capture and retrieval from writers, editorial review, and version control.
• Managed upwards of 10 projects monthly answering RFPs and project specifications in the Healthcare and Pharmaceutical Industries. Edited RFPs to give voice to the SMEs to win contracts in the Healthcare and Pharmaceutical Marketplace.
• Researched new technologies in the healthcare industry for cross platform introduction and utilization, and developed the company webpage. Wrote articles for a Contract Research Organization (CRO) working with NDA, IND, 510(K), and Class II and Class III Medical Devices.
• Wrote a winning bid RFP for a multi-year $5 million regional service contract for radiology care for a SNF.
• Developed a new malpractice insurance product for a consortium of physicians specializing in Homeopathic Care working with the American Holistic Medical Association.
• Wrote marketing materials in Spanish for a new mixed-use housing development with attached commercial space.

Confidential

Technical Writer

Responsibilities:

• Formatted, designed and wrote user manuals for the largest credit service provider in mortgage and specialty markets.
• Developed manuals and marketing information for proprietary software interfaces for current and new clientele.
• Interviewed programmers, Business Analysts, and Subject Matter Experts and compiled four years of changes (notes, screen shots, designs and document development) into a detailed description of the new software interface.
• The interfaces were custom designed for each client allowing overnight turnaround of credit reports and enabling Confidential to reach production of 125,000 credit reports daily.

Confidential

Technical Writer

Responsibilities:

• Formatted, designed, and wrote user manuals for a mobile pen based inventory control & ordering system.
• Work included compiling & updating five years of changes (notes, graphics, screen shots and text) into a concise, easy to read manual for each module. Modules included: Scheduling, Objectives, Orders, Reports, ThinqLINQ, and ThinqComm.
• Modules were both Client and Host based and adhered to ISO 9000 Standards.

Confidential

Technical Writer

Responsibilities:

• Developed and wrote an in-house user manual for Windows 95 and Office 97.
• Designed and wrote a Quick Guide with Keyboard Commands to help speed up employee workflow process.
• Production work included text and image graphics development, formatting, user acceptance testing, and overall project management.

Confidential

Clinical Analyst

Responsibilities:

• Managed design/layout of internal/external packaging for 100 homeopathics in preparation for 510(K) Registration by a CRO.
• Complied with regulatory FDA requirements, 21 CFR, cGMP, and ISO 9000 Standards.
• Developed SOPs for future 510(K) Registrations.
• Contributed to CAPA controls for Breast Implants.
• Wrote brochures and marketing materials.

Confidential

Asset Growth Analyst

Responsibilities:

• Consulted with clients on asset growth and risk diversification utilizing insurance based vehicles.
• Sales of various income producing and risk diversification financial products.
• Analyzed client’s portfolio and risk situation to develop a comfortable and unique growth strategy for each client.
• Researched and wrote articles on income growth, retention, disability, and retirement funding.

Confidential

Financial Internship

Responsibilities:

• Reviewed Loans for Loan Modification. Offered interest rate reduction to delinquent borrowers in exchange for bringing loans current and paying accrued bank costs. The program was a success with a 100% acceptance rate and all loans in the program were brought current.
• Reconveyance Department - Completion of necessary paperwork for reconveyance of title back to mortgagor.
• Collections Department - Contacted delinquent mortgagors, explained terms of mortgage contract and obtained a specific date from them as to when they would make the payment.

Confidential

Document Analyst

Responsibilities:

• Proofed and edited financial documents for grammar and spelling errors.
• Document analysis following standard accounting practices.