CAREER OBJECTIVE

Seeking a challenging and rewarding opportunity utilizing my experience as a senior instructional systems designer/ manager / technical writer. My work experiences have included developing manuals/documentation for software/hardware products and training solutions/programs.

SKILLS

• Articulate Studio-Presenter
• SharePoint
• Document Control
• Change Control Processes
• Adobe Captivate
• Adobe Photoshop
• MS Office Pro
• -Word
• -Access
• -PowerPoint
• -Excel
• -Outlook
• Snag It
• MS Visio
• MS Project
• PC
• MAC
• Windows
• UNIX
• Project Management
• Info Mapping
• NX v.8.0
• Learning Management Systems Document
• Management
• Systems DMS
• Arbor text / EPIC XML/SGML experience
• Automotive ODB diagnostic system knowledge
• EPA/CARB regulatory knowledge
• Automotive diagnostic, technical training
• product knowledge
• Knowledge of OEM and
• aftermarket diagnostic tools
• 3D models for course graphic creation
• Test Diagnosis equipment and perform software updates
• Training material modification s
• Training Course Development
• GSA database experience
• CSS3, HTML 5 and JQuery processes
• Web Development environment:
• XHMTL/CSS-P

• Proven experience in all areas of the instructional process from diagnostics through measurement and evaluation of training development
• Ability to apply instructional methodology process A.D.D.I.E Analysis, Design, Development, Implementation, and, Evaluation to resolve problems associated with workplace performance issues, program training, curriculum, and organizational development
• Proficient in task analysis, identification of employee skill deficiencies, and development of self-paced and instructor-led programs to improve quality and enhance productivity and profitability
• Ability to provide support to various markets by developing/delivering technical training
• Well versed on course development and the unique aspect of modifying a course to meet training requirements
• Experience with SCORM model of communication in the development, design and delivery of web-based courseware.
• Create alternative learning methodologies such as e-learning, web-based and blended learning solutions
• Ability to design and administer cohesive training programs including needs assessment, selection of classes, design, pilot, evaluation and implementation
• Strong project management expertise
• Employ accelerated learning principles to design complete training packages including, but not limited to: instructor guides, student materials, presentations, exercise materials and quick guides
• Conduct performance gap analysis to identify knowledge gaps then apply or recommend an intervention to bridge the gap

PROFESSIONAL ACCOMPLISHMENTS

Confidential

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

• Managed instructional design team, trainers writers and collaborating with subject matter experts, internal clients, and other partners, to meet the talent development requirements of the organization
• Managed and administered company's professional education program
• Developed, launch, reviewed, and communicate results of evaluation, attendance and training data to senior management and human resources which led to overall effectiveness of training initiatives and reduced training costs by 20 percent
• Created documentation including: standards guides, procedures and policies, user guides, operation, installation documents, instruction guides and other technical documentation for various audiences
• Assisted other writers, designers, trainers with edits, updates, or make changes to documentation prepared for training initiatives
• Maintain master training records
• Ensure compliance to training standards and processes

Environment: MS Office Word, PowerPoint, Excel, Outlook , MS Project and Visio, Adobe Captivate, Camtasia, and Articulate Storyline

Confidential

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

• Designed and implemented training and guidance to other analyst, engineers, and program managers
• Essential in creating new data management tables for eventual on-line training for new emissions application for engineers who test vehicles based on EPA guidelines
• Reviewed existing system and application documentation and provide recommendations for end user training tools for current and future releases of tables
• Implemented a system wide growth path for current and eventual on-line documentation to be utilized by the various emissions control groups
• Determined the most cost effective and efficient methods for suppliers and venders to access various training or other materials adjust content as needed

Environment: MS Office Word, PowerPoint, Excel, Outlook , MS Project and Visio, SnagIt, Document Control, and GSA database

Confidential

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

• Revised and created instructor led and self-paced courses for new versions of NX software.
• Instrumental in creating an on-line help forum for current NX clients and new users of the software
• Implemented new quality control process that resolved documentation Problem Reports PRs in a timely manner for new product releases. Process insured a goal of zero PRs at the time of final release

Environment: MS Office Word, PowerPoint, Excel, Outlook , MS Project and Visio MS Project, SnagIt, ArborText Editor, and Change Control Processes

Confidential

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

• Succeeded in reducing employee turnover by 30 percent through establishing team building.
• Achieved 70 percent improvement in employees' job performance by designing and
• implementing structured training. Managed 300,000 training budget and directed the design of training
• Worked in partnership with human resources and senior management to develop training courses and organizational development initiatives for management and non-management staff

Environment: MS Office Word, PowerPoint, Excel, Outlook , MS Project and Visio, Adobe Captivate, Camtasia, and Articulate Storyline

Confidential

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

• Revised product specifications for numerous products in order to market new products for consumers which led to an increase of product sales by thirty percent.
• Led the creation of a new product specification template which assisted product engineers to include more product specifications which led to a more accurate description of a product

Environment: MS Office, Snag It, Adobe Captivate, MS Visio

Confidential

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

• Converted instructor-led training courses into WBT and CBT which reduced training budget by thirty percent. Revised train-the-trainer courses for instructors which increased their level of confidence on how to engage learners effectively
• Edited existing training manuals for ATT's repair technicians and customer service representatives which led to an increase of fifty percent of employee retention of what they learned in training

Environment: MS Office, Articulate Studio Presenter , Adobe Captivate, Flash, Snag It, and Visio-2

Confidential

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

• Designed CBT/WBT courses for Math Based training which reduced employee need for instructor-led training
• Served as SME for instructional strategies which increased evaluation 2 level by fifteen percent. Selected by GM management to design virtual training for dealership service technicians for power train and brake systems which reduced the need for instructor-led training

Environment: MS Office, Adobe Captivate, Flash, Snag It, Articulate, Adobe Presenter

Confidential

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

Instrumental in re-designing Truck Group training materials for instructor-led training, CBT, WBT, and other technical training which led to increased training effectiveness by twenty percent

Environment: MS Office Suite, Adobe Photoshop and Captivate, and Snag It

Confidential

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

• Managed a fifteen member team of instructional developers in creating WBT and CBT courses senior management which increased on-line training by twenty percent compared to instructor-led training.
• Managed instructional developers, selected by senior management to facilitate executive management training

Environment: MS Office, Adobe Photoshop and Captivate, and Snag It

Confidential

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

• Secured funding for soft skills training for customer service personnel in the amount of 70,000 which led to the creation of a Soft Skills Training Center
• Created SAP WBT/CBT courses for Work Management, Supply Chain, and, Human Resource departments which led to more effective training systems between the departments

Environment: MS Office, Adobe Captivate, Flash, Snag It, MS Project, Adobe Presenter

Confidential

SENIOR INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

• Developed performance improvement interventions to enhance organizational development.
• Utilized adult learning theories to maximize performance of employees within the organization.
• Selected by senior Ford management to assist with design safety-training programs for other manufacturing departments within Ford Motor Company.

Environment: MS Office Word, PowerPoint, Excel, Outlook , MS Project and Visio, Adobe Captivate