Technical Writer/SharePoint Resume New Castle DE - Hire IT People

PROFESSIONAL EXPERIENCE:

Technical Writer/SharePoint

Confidential, New Castle DE

Responsibilities:

Technical Writer/Process analyst

Confidential, Wilmington, DE

Responsibilities:

Writing/editing process documentation for Marketing Services and Benefit & Fee Services Operations
Mapping new systems processing for all facets of the Marketing Service Operations business to meet new compliance and quality standards
Systems audit and reporting

Technical Writing Specialist/Project Analyst

Confidential, Wilmington, DE

Responsibilities:

Wrote and edited all new process documentation for Corporate Client Services for Project Management Office (PMO) projects.
Tested and revised as necessary Corporate Client Services’ operational manuals and procedures satisfying Securities Exchange Commission (SEC) requirements.
Analyzed process and Trust Operations procedures & manuals in accordance with technology updates and changes to corporation requirements.
Resolved issues for bank employees’ Microsoft® Office and other selected bank applications.

Senior Technical Writer

Confidential, Wilmington, DE

Responsibilities:

Developed software manuals and procedures for international portal development merging banking operations between Confidential and Lehman Brothers.
Recorded data and communicated materials from Confidential meetings for CDO Services in and between New York and Beijing centers.
Prepared technical installation guides for implemented software projects.
Wrote, tested, and disseminated user manuals for new software applications developed for banking.
Wrote and edited all release notes for new portal/SharePoint technologies.

Project Manager

Confidential, Wilmington DE

Responsibilities:

Assessed cross-departmental communication needs and implemented procedural controls to satisfy Office of the Comptroller of the Currency (OCC) requirements.
Edited support documentation, and coordinated technology support.
Designed and developed web environment for affinity marketing requests.
Provided data for project budgeting and forecasting.
Collaborated with compliance department officials to incorporated changes required by Sarbanes-Oxley Act of 2002.

Systems Administrator/Writer

Confidential, Wilmington, Delaware

Responsibilities:

Managed, trained, and supervised server administration for Microsoft® NT and Novell networks.
Wrote and tested backup and information retention processes for Novell servers.
As Team Administrator reviewed file access permissions; created and reviewed private folder on server networks; audited required review of login security for MBNA in-house users.
Managed Novell and NT login processes.
Verified remote access installation for Audit Department laptop computers.
Prioritized work for all junior LAN administrators joining the WAN Client team.
Served as Wilmington regional coordinator for advanced technical studies.

Technical writer/editor; part owner

Confidential, Albuquerque, NM

Responsibilities:

Write/edit documentation for networking systems for various corporations and non-profit organizations.