SUMMARY

• Over 6 years of experience which includes an understanding of Business/Requirement Analysis, Quality Assurance, Content Development and Management?
• Comprehensive knowledge of Document Development Life Cycle (DDLC) and Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development, Review and Maintenance.
• Excellent Business writing skills in creating Business Requirements Documents (BRD), Support manuals, User Guides, and Help manuals and, Installation documents.
• Comprehensive knowledge of creating Unified Modeling Language (UML) and Swim Lane diagrams along with good understanding of Process flow diagrams.
• Good understanding of creating Test Cases.
• Worked extensively in Agile environment.
• Outstanding communication skills and ability to work effectively with team mates in order to translate business requirements into effective technical documents and serve as an effective communication channel between the key IT personnel and business contacts.
• Excellent team player to work in conjunction with other writers, testers, developers and other team members to enhance the Quality Standards in Projects.
• Expertise in using tools like Adobe Framemaker, Flare, Corel designer, RoboHelp, and MS Office tools.

TECHNICAL SKILLS

Documentation Tools: Adobe Framemaker, Adobe Professional, Corel Designer, Flare, RoboHelp, Microsoft Office, Microsoft Word, Microsoft Visio, SnagIt, Microsoft Power Point, Microsoft Paint

Operating Systems: Win 9x/NT/2000/XP, UNIX

Languages: Java, SQL, HTML, CSS

Databases: Oracle, MS SQL server, MS Access, IBM DB2

PROFESSIONAL EXPERIENCE

Confidential

Sr. Technical Writer

Responsibilities:

• Developed User guides, Report documents, Help manuals, Feature Description documents, and System manuals for the products
• Created Swim Lane diagrams for defining the flow of discrete communicating systems
• Published documents for bug - fixes and enhancements from the version control system
• Provided clarification on issues regarding the functionality of applications
• Conducted meetings with stakeholders throughout DDLC to resolve open issues
• Extracted, discussed, and refined business requirements from business users/manager and team members
• Provided estimations for documentation

Environment: Adobe Framemaker, Adobe Professional, RoboHelp, and MS Office Suite

Confidential

Sr. Technical Writer

Responsibilities:

• Developed User guides, Report documents, Help manuals, Feature Description documents, and System manuals
• Created UML diagrams
• Mentored team of two writers
• Provided clarification on issues regarding the functionality of applications
• Conducted meetings with stakeholders throughout DDLC to resolve open issues
• Extracted, discussed, and refined business requirements from business users/manager and team members
• Did editorial reviews of documents of other writers
• Provided estimations for documentation

Environment: Adobe Framemaker, Adobe Professional, MS Visio, Flare, FullShot

Confidential

Technical Writer

Responsibilities:

• Developed User guides, Report documents, Help manuals, Measurement documents
• Feature Description documents, Troubleshooting guides, and System manuals for the products supported/developed by NSN.
• Onsite coordination with offshore to deliver the documents.
• Implemented fixes for potential bugs
• Prepared and maintained up-to-date documentation of the system
• Published documents for bug-fixes and enhancements from the version control system SVN
• Provided clarification on issues regarding the functionality of applications
• Worked with development and testing teams to accomplish timely release objectives

Environment: Adobe Framemaker (Structured Authoring Tool), Adobe Professional, RoboHelp, MS Office, SnagIt, and Corel Designer

Confidential

Technical Writer

Responsibilities:

• Implemented fixes for potential bugs.
• Implementing potential change requests to the production servers
• Prepared and maintained up-to-date documentation of the system
• Published documents for bug-fixes and enhancements from the version control system
• Provided clarification on issues regarding the functionality of applications
• Assisted the Project Managers in the development of standard project documentation.
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Collaborated with the Project Managers in the development of weekly and monthly status reports and documentation of process flows, policies and

Environment: Adobe Framemaker, Adobe Professional, MS Office, and SnagIt

Confidential

Software Engineer

Responsibilities:

• Developed User guides, Help manuals, Power point presentations, and System manuals for the applications being supported, i.e. TIAM, UAR, CMR and ULUM
• Analyzed and resolved live issues, and pointed out any potential bugs
• Implementing fixes for potential bugs
• Prepared and maintained up-to-date documentation of the application
• Provided clarification on issues regarding the functionality of applications

Environment: SQL, Microsoft Office Suite, and SnagIt

Confidential

Asst. Software Engineer

Responsibilities:

• Performed functional Testing
• Created triggers
• Created Oracle Views
• Created Jasper reports
• Documented the user manual
• Bug Fixing
• Created Help Manuals and System Manuals

Environment: Java, Struts, Spring Framework, Hibernate, JSP, Oracle, Microsoft Word, and SnagIt

Confidential

Asst. Software Engineer

Responsibilities:

• Performed functional Testing
• Created triggers
• Code Review
• Bug Fixing
• Documentation for Support Manual
• Creating User Guide for the Application

Environment: Java, JSP, Linux, HTML, CSS, Microsoft Word, and Microsoft Visio