Technical Writer Resume Profile

SUMMARY

Technical writer with 13 years of experience writing and editing software development documents according to industry and government standards. Known for attention to detail, excellent communication with diverse groups, and on-time delivery.

Word	Visio	PowerPoint	SharePoint
Excel	Adobe Acrobat Pro	SnagIt

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Write and edit analyses of large-scale government web site in collaboration with software developers and architects
Interview subject matter experts to document business processes followed by software developers and support personnel
Take minutes and prepare the agenda for business meetings with contractors and government clients

Confidential

Technical Writer

Gathered and documented requirements for software projects in meetings with government clients
Drafted and maintained requirements documents
Took and distributed minutes of meetings between developers and clients
Maintained and edited software user manuals

Confidential

Technical Writer

Under contract Executed entire document life-cycle requirements, development, testing, security, and user manuals from research and writing to customer delivery adhering to government and industry standards, supporting Student and Exchange Visitor Information System SEVIS , a large-scale government online data management system.
Edited and delivered more than 2,000 technical documents and reports for ICE according to industry and government standards and consistently meeting strict deadlines
Composed and edited 13 iterations of the 2000 page SEVIS Design Document, using Word, Visio, and SnagIt to create and incorporate process diagrams, flow charts, screen shots and other graphics
Worked independently and with software engineers and analysts to create clear, concise, and accurate representations of the SEVIS user interface for each release
Coordinated document reviews using Sharepoint and incorporated editorial and content changes from technical personnel and project management
Tracked, reported, and documented document deliveries
Edited and coordinated on Sharepoint the preparation of monthly status reports to government clients
Managed and maintained electronic document library on a local area network for several ICE projects
Developed and documented technical writing processes and techniques, resulting in an improved, more consistent product
Trained junior technical writers to use technical writing practices and document approval processes to ensure that documents are processed in a consistent manner
Developed a system for obtaining electronic signatures for the document approval process using Adobe Acrobat Pro and Outlook, resulting in increased efficiency and traceability
Received EDS Certificate of Achievement required for Level 3 and Level 4 CMMI Certifications

Confidential

Documentation Specialist

Under contract to Created clear and concise documents and online help for economic analysts and state officials reporting economic data to the Bureau of Labor Statistics
Using Word, Visio, and SnagIt, produced easy to read and understand user guides and manuals for software tools and programs developed for economic analysts
Interviewed program analysts and software engineers to transform technical jargon into technical writing prose
Received Going the Extra Mile award for developing innovative online help using Doc-to-Help for handbook used by state officials reporting economic data to the Bureau of Labor Statistics

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