SUMMARY

Qualified professional with over 20 years of progressive diverse experience in both Department of Defense and Commercial Industries. In depth knowledge of military standards and ATA specifications. Professional experience includes but is not limited to the following positions: Technical Publications Specialist, Technical Writer, Technical Editor, Training Instructor, Project Administrator, Technical Illustrator, Desktop Publisher, Graphic Artist and Designer. Familiar with software development methodologies, such as, CMMI, SDLC System Development Life Cycle . Received Six Sigma Green Belt and cognizant of other business management strategies and process improvements for both organizations and software engineering. Candidate is seeking a position that encourages growth and creative critical thinking.

FUNCTIONAL SUMMARY

• Strong work ethic
• Self-motivated, productive, efficient with little or no supervision required
• Demonstrates competency in understanding unique job roles and duties in order to provide customized training to stakeholders
• Ability to research and document work processes
• Excellent organizational abilities
• Attention to detail
• Excellent communication skills
• Diplomatic, ability to interact with diverse populations
• Proficient in making deadlines
• Able to perform in multiple roles
• Effective a team player
• Comprehends non-familiar concepts quickly
• Excellent at brainstorming and researching assignments

software

• CATIA 5
• AutoCad 2007
• 3D Studio Max
• Arbortext
• Epic Editor
• Acrobat X
• IsoDraw 7
• Toolbook
• CorelDRAW and Corel PHOTO-PAINT
• Adobe Illustrator, Photoshop and InDesign
• Freehand
• FrameMaker
• PageMaker
• HiJack Pro
• SnagIt 9
• Microsoft Office Products including SharePoint, Project and Visio
• Interleaf
• Ventura
• AIMMS
• Authorware 6 5
• Visual Source Safe
• HTML
• SGML
• XML
• DBase IV
• FoxPro
• Frontpage Dreamweaver
• Quadralay WebWorks
• Robohelp X5
• MadCap Flare 2 5

Professional Experience

Confidential

Proposal Editor and Desktop Publisher/Editor/Graphic Artist

• Provided support to the Proposal Management Group with layout, updating, and editing all materials and documents for government proposals Supports all Color Team Reviews and Win Strategy Workshops as required
• Developed and published documents, templates, and catalogs to MS Sharepoint
• Assisted proposal group manager in developing and documenting processes and procedures to increase department efficiency
• Performed desktop publishing, graphic design and editorial duties using MS Office products, versions 2003 to 2010, Adobe products, i e Illustrator CS5, Photoshop CS5, and Acrobat 9
• Worked collaboratively with department staff for feedback on design standards
• Followed RFP specifications and meets deadlines
• Designed document templates based on submission requirements

Confidential

IETM Interactive Electronic Technical Manual Editor

• Performed editorial duties and supported the United States Marine Corps EFV program in Logistics Engineering Department, such as layout, indexed, and revised content of IETM Interactive Electronic Technical Manual , in preparation for final publication
• Rewrote and edited maintenance tasks and procedures to improve readability supervised others to do this work
• Planned the content of IETM according to the writing style guide, editorial policy, and publishing requirements
• Developed consistency throughout IETM by reviewing, editing and updating of publication
• Verified facts, dates, and statistics, using standard reference sources and interviewing subject matter experts
• Reviewed and approved tasks submitted by logistics engineers prior to IETM runtime and delivery
• Updated and edited databases and AIMSS maintaining consistency throughout IETM
• Updated and edited PowerPoint presentation layouts and content for final publication
• Reviewed and analyzed Illustrated Parts Breakdown IPB
• Updated and communicated information for IETM using Snagit 9 and other graphic software as needed

Confidential

Technical Writer/Illustrator/Graphic Design

• Utilized a diverse skill set in support of the Integrated Logistics Support Department Collected information using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Critically evaluated information gathered from multiple sources, reconciling conflicts, breaking down high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs
• Collected data to update templates and processes to maintain aircraft maintenance manuals and installation guides in an Interactive Electronic environment
• Wrote, edited, proofread and updated of maintenance manuals, style guides and work instructions using Arbortext, MS Word, Corel Draw, and Corel Photo Paint as required including interviewing of subject matter experts
• Collateral duties included editing and proofing technical manuals, i e , linking graphics to parts list, checking links, grammar and overall appearance for support of Interactive Intelligent Graphics utilized in Interactive Electronic Technical Manuals IETMs
• Provided mechanical drawings/illustrations updates per ECNs
• Created forms and databases using MS Word and Access for tracking departmental information
• Provided provisioning support using Brincs and Haystack to update and verify parts lists, BOMs, other documentation for aircraft illustrations
• Ensured all drawings and illustrations are in accordance with industry standards
• Updated illustration parts list and using XML and Abortext Epic Editor, converting data to ensure it matches ATA Specifications
• Exploding illustrations as necessary using CATIA, then exploring in CGM format to be used in IsoDraw for Interactive Graphics using with Arbortext for generation of illustrated parts list
• Updated and editing maintenance guides using Abortext Epic Editor
• Imported illustrations into Abortext Epic Editor for use in maintenance guides
• Designed CD Labels, Splash Screens, special booklets, and other required graphics for use across various departments using Corel Draw and Corel Photo Paint as necessary
• Photographed aircraft compartments, furnishings and personnel as necessary

Confidential

Technical Writer

• Collected information using interviews of subject matter experts i.e. programmers, project managers, etc. , document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis in a financial environment for tax software user guides and help systems
• Critically evaluating information gathered from multiple sources, reconcile conflicts, break down high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Using web portals, i e SharePoint, to present data from various sources, i e databases, publishing engines, etc producing clear consistent user information for tax software
• Updated databases using Lotus Notes
• Conducted both formal and informal testing of software
• Wrote, edited, proofread and updated processes and department procedures guide, updating HTML/XHTML
• Implemented updates of software by writing and editing user guides using Ventura publisher and help systems using RoboHelp and Mad Cap 2 5

Confidential

Technical Writer/Graphic Artist

• Successfully researched and developed user guides and system guides for Enterprise software used in a global environment
• Development of user and system guides included the use of The Chicago Manual of Style and writing editing software as required
• Collected information using interviews of subject matter experts i.e. programmers, project managers, etc. , document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Critically evaluating information gathered from multiple sources, reconcile conflicts, break down high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Wrote, edited, proofread, and updated user and system guides using FrameMaker
• Developed templates with tags and cascading style sheets using MS Word and FrameMaker
• Developed help system for software using WebWorks, updating HTML/XML as necessary
• Provided quality control of software by testing applications for bugs, marking up errors, and correcting errors as required
• Captured application screens using SnagIt for diagrams and graphic altered using Photoshop for user and style guides
• Illustrated step by step diagrams for guides adding clarification for a global audience
• Designed company logos using Photoshop CS and updating graphics for application user interface
• Information collected for guides later utilized for knowledge base resulting in saving company man hours
• Arranged for copyright permissions consulting with legal department

Confidential

Industrial/Commercial Graphic Artist

• Demonstrated an uncompromising commitment to the quality of work during the Horizon Supplier In-Process Reviews resulting in an award of excellence for customer service
• Supported the Engineering department by creating a very positive, professional image of the entire Hawker Horizon team with the preparation of presentations using MS PowerPoint resulting in Up-To-The-Moment Accuracy in Hawker Horizon communications
• Lead a project in streamlining business processes to produce a more efficient and productive work environment utilizing Six Sigma principles
• Collateral duties included but were not limited to:
• Supported Engineers by updating aircraft schedules using MS Project
• Collected information using interviews of subject matter experts i.e. engineers, programmers, project managers, etc. , document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis in a aviation manufacturing environment
• Developed applications, databases, and electronic forms using MS Access in support of Six Sigma project
• Developed training process and presentations using PowerPoint
• Wrote, edited, proofread, and updated, processes, and department procedures guides using MS Word and Adobe FrameMaker
• Presented and trained engineering staff in the use of electronic forms thereby easing the report submittal process for the Data Management Department
• Designed and created posters, brochures, newsletters, tickets, advertisements, etc using 4 color print process in Photoshop and Illustrator
• Modeled illustrations and drawings utilizing 3D Studio Max and CATIA in support of DOD aircraft
• Developed maintenance training materials with Authorware and creating animations for IETM Interactive Electronic Technical Manual
• Designed and developing 2D/3D illustrations, graphics, icons, presentations
• Wrote an article introducing and promoting the Data Management Group for the Raytheon Aircraft Engineering News

Confidential

Team Lead/Artist

• Served as a team lead involving management of five people, age group from 20 to over 40 years of age, in providing community outreach for an at-risk, low income diverse environment
• Interviewed appropriate individuals and personnel, i.e. educators, community project leaders and members, etc. to obtain information for presentations, website and other documentation as necessary
• Taught and trained in art projects, including ceramics using both relief and 3D principles Additionally instructed computer classes MS Office Suite Excel, Word, PowerPoint , and internet basics, such as searching, browsers, etc
• Wrote, edited, and proofread, articles, press releases and creative pieces, i e plays and more as required
• Developed presentations for use in marketing of community projects and fundraising, such as Boy and Girls Club of America Presentations developed with PowerPoint, inserting voiceovers, graphics, animations and linking to outside sources
• Photographed various community projects, buildings, people and more as required in support of various websites, presentations, brochures, posters, and other archival and promotional materials
• Developed websites keeping the community updated on projects and programs benefiting individuals, i e educational opportunities, resources and more Website developed using Dreamweaver, Frontpage, PowerPoint, Photoshop, and Illustrator

Confidential

Technical Writer/Graphic Artist

• Collected information using interviews of SME Subject Matter Experts , i.e., engineers, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis in a manufacturing environment for installation and maintenance guides and service bulletins
• Edited, wrote, proofread, and updated equipment manuals and service bulletins for various radio test sets for aircraft and emergency vehicles using MS Word
• Updated illustrations using AutoCAD, exporting to DWG files and converting to reinsert into MS Word
• Designed multimedia products using various software packages i e , DemoShield and Photoshop
• Utilized photographing equipment and tools for insertion into multimedia products
• Wrote processes, procedure and proposals
• Researched, collected information for training and market proposals