Summary

I have over 16 years of experience with document management, technical writing, curriculum development, process management, software testing, and training supporting government agencies. I have been responsible for the design and development of documentation and training materials for several large software development projects and training programs. I successfully designed, developed and managed a Document Management System for the Transportation Security Administration TSA iShare Collaboration and Data Management System CDMS . I developed the Curriculum Maintenance program for the National Geospatial Intelligence Agency NGA College. I have extensive experience as a Technical Writer with a focus on the Software Development Life Cycle SDLC for hardware, software, and testing environments. I have provided software tool user training and process awareness training for several organizations. I have aided several organizations in the successful achievement Capability Maturity Model Integration CMMI accreditations and specialize in continual process improvement using proven process compliance methods. I developed the Quality Control Program for the U.S. Immigration and Customs Enforcement ICE PATS 2.0 software development project. As a Configuration Management Subject Matter Expert SME for the FAA, I worked with third-party vendors and contract support to gather business needs and translate them into technical requirements for document management workflow tools. I performed the beta and user acceptance testing for both the FAA WebCM workflow tool and the FAA CM Online tracking tool. I am proficient with Microsoft Office software such as Word, Excel, PowerPoint, LiveMeeting, Visio, and SharePoint.

Experience

Confidential

I provided document development, editing expertise, software testing, requirements analysis, instructional design, and training for several projects concurrently, including software development, testing, research and development, operations and maintenance, training, and corporate environments.

Confidential

I served as the Requirements Analyst, Technical Writer, Curriculum Developer, SharePoint Trainer and System Administrator for the development of a SharePoint Document Management System DMS and Case Management System CMS for the Civilian Board of Contract Appeals CBCA . The DMS and CMS systems were designed to replace the existing MS Access system, which the CBCA team was also tasked with migrating to the new system, which consisted of dashboards and web-based reporting functions that would enable the client to expedite their data gathering process. I met with Subject Matter Experts SME to gather requirements for both the SharePoint DMS and the CMS. The requirements analysis included on-site client meetings and telephone calls to identify data for migration, developing a data dictionary for mapping of the migration data, identification of system components for revision and enhancement for ease of use scalability for future enhancements. I developed the User Manuals and training materials used to provide a variety of training sessions, including end-user training, administrator training, train-the-trainer training, and IT staff training. I performed on-site web-based training for a total of 35 users with a 100 satisfaction rate. I performed alpha and beta software testing, participated in the user acceptance testing, and coordinated the results with the development team and the COTR. I also aided in the development of the test and production environments. I also served as the Technical Writer for the development of the Data Dictionary and other software configuration documents.

Confidential

I also served as the Quality Manager, Technical Writer, and Software Tester for the Confidential Immigration and Customs Enforcement ICE Performance Audit Tracking System 2.0 Project, where I developed and managed the Quality Control Process for the software development efforts and performed alpha, beta and user acceptance testing. I aided in the development of the Project Plan. I developed the Quality Assurance QA program including the QA plan and process. I also developed the requirements for and aided in the development of the Defect Tracking and Reporting system. This included bug tracking and reporting processes for tracking defects found during all test phases.

Confidential

I served as the Technical Writer, Curriculum Developer, Trainer, and Configuration Manager for the Confidential Team. I was responsible for developing and managing the organizational documentation management processes which manages the creation and maintenance of training and engineering documentation throughout the Software Development Life Cycle SDLC and all associated training documentation. In this role, I was responsible for defining the development and change management processes for curriculum development, curriculum maintenance, engineering proposals, version control, file structure, naming and numbering conventions and tracking and nomenclature systems for the TSA SharePoint field support team, by gathering the agency's business needs and translating them into technical requirements. I controlled and directed the activities of storing, retrieving, updating and reproducing engineering, administrative and all training materials in DataCure's SharePoint document library. I was also responsible for the editing and finalization of all training and engineering documentation in preparation for delivery to the customer, including slides, briefings, presentations, agendas, handouts, and wiki forum content. My other duties included developing curriculum for both web-based and instructor-led training using industry best practices such as the ADDIE Instructional Systems Design ISD model as well as just-in-time training practices. I was also responsible for the submission and monitoring of Requests for Change RFC to the TSA Change Control Board CCB for approval.

Confidential

During my time with Confidential Inc., tracked and verified contract requirements, developed employee resumes and finalized proposals for delivery. I also served as the Quality Manager for the ICE PATS 2.0 Project, where I developed and manages the Quality Control Process for the software development efforts.

Confidential

As the Configuration Manager for the CMMI program, I developed, maintained, and performed process improvement of the Capability Maturity Model Integration CMMI processes, policies and procedures and all associated documentation. I managed and maintained the Process Asset Library PAL where all of the organizational CMMI process documents were stored. I performed orientation training for new employees to familiarize them with the company CMMI processes and software tools.

Confidential

As the Curriculum Maintenance Manager for the Confidential College, I developed the curriculum maintenance processes which included operating procedures, version control processes, file structure, naming and numbering conventions and tracking and nomenclature systems for the curriculum development team. I held the role of Training Awareness Coordinator for the Department of Energy. In this role, I developed training and threat awareness briefings and training plans, and provided orientation and training for the Training Awareness Division TAD of the Department of Energy DOE .