We provide IT Staff Augmentation Services!

Technical Writer - Lead Technical Writer Resume

0/5 (Submit Your Rating)
Hire Now

OBJECTIVE:

  • To obtain a position where I can contribute my skills as an experienced professional, resulting in a mutually beneficial growth relationship between my employer, my team and myself.

SUMMARY:

  • Technical Writer with around 7 years of experience in writing business process, user requirements, user stories, user manuals, product guides, technical documentation and procedure documentation. Excellent research, problem - solving, written and interpersonal communication skills and enjoy working in a team environment or as an individual contributor.

TECHNICAL SKILLS:

Documentation Types: Business process, business requirements, user stories, user manuals, DITA standard on-demand documentation, online help, installation guides, process guides, policies manual, technical documentation, product documentation, integration guides, ERP manuals, release notes and test scripts.

Authoring Tools: Madcap Flare, Epic editor, KW, RoboHelp, XMetal (DITA), CBPM tool, WorldServer, HTML, CSS, PowerPoint, Visio, Confluence, Wiki, XML, QC, Microsoft Office.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer - Lead Technical Writer

Responsibilities:

  • Worked on multiple product assignments
  • Created release notes for both client side and server side products for every release cycle
  • Worked on integration guides for Android, iOS, AS3 and HTML5 SDK’s
  • Created YFP User Manual
  • Created online help for YDMP product
  • Conducted interviews and recruited junior technical writers
  • Provided product and process related for the newly joined technical writer
  • Performed UI text reviews for the product application
  • Undergone Madcap Flare and started working on the tool
  • Created Data Processing System Manual
  • Created process diagrams using Microsoft Visio tool

Confidential

Technical Writer - Lead Technical Writer

Responsibilities:

  • Coordinated multiple project assignments
  • Worked on Online payment processing products for Schools and Universities in US
  • Provided financial services and data analytics to more than 1600 college and university campuses and approximately 13 million college students across US
  • Created product documentation as well as product presentation for US schools and Universities
  • Created technical documentation involving the developer tools for object-oriented programming
  • Travelled to US- California to gather requirements for ERP project for various schools and universities
  • Worked with the following clients in California for gathering requirements
  • Created ERP documents for ERP's such as PeopleSoft, Banner, Jenzabar
  • Created ERP requirements in QC (Quality Centre)
  • Involved in complete SDLC for ERP projects
  • Conducted ERP and product for the employees
  • Created test plan and functional test cases
  • Helped the team in creating test scripts and regression testing

Confidential

Technical Writer

Responsibilities:

  • Worked on multiple projects under NetWeaver-BPM
  • Created business use case and user stories based on requirements
  • Incorporated DITA concept for documentation using XMetal and WorldServer
  • Followed task orientation for all documents written
  • Created API documentation
  • Embedded help information in the tool
  • Created DITA standard document
  • Performed UI text reviews for the web application
  • Written test cases for the new features incorporated in the product
  • Executed RT and NFT for every release cycle
  • Involved in UAT
  • Involved in end to end product implementation

Confidential

Associate IT Consultant

Responsibilities:

  • Created product description for various products in retail domain
  • Created use case document and user help manual
  • Co-ordinated with client and implemented customizations based on the requirements.
  • Created business process document and process mapping using Microsoft Visio tool

Confidential

Programmer Analyst

Responsibilities:

  • CMA content creation and modification using Java, HTML, JSP and Java script
  • Created landing page documents for various medical equipment for our client
  • Created functional design and workflow using Microsoft Visio and RoboHelp
  • Created business process mapping using Visio
  • Worked on Oracle database to handle various database related issues and enhancements
  • Took ownership on the offshore project co-ordination
  • Got appreciation from client for timeliness in fixing issues
  • Got appreciation from client for meeting SLA’s for critical issues.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship