SUMMARY:

• I have a broad range of skills, from working with customers on developing software requirements for their web applications to developing help systems and printed documentation to testing and quality assurance for ERP software. The fact that I am self - motivated, self-managed, curious, easy to get along with, and good with deadlines makes me a benefit to any team, but I also am just fine working on my own and without supervision. When new challenges come along, I excel at grasping the concepts easily and learning what needs to be done to accomplish the task.
• Developed online help systems and documentation.
• Developed customer-specific online help systems for web applications built with web-based application development software.
• Developed documentation for use of web-based application development software.
• Created and modified images for both the website and the help systems.
• Performed Quality Assurance of web-based application development software and of Oracle-based ERP Applications.
• Developed the company web site.
• Lead classes for customers using the web-based application development software.
• Developed customer business applications using the web-based application development software acting solo and as team leader.
• Written white pages and newsletters for distribution to prospects and customers.
• Reading and writing XML documents for data transfer.

TECHNICAL SKILLS:

Technology and Tools: Microsoft Word, Microsoft Excel, Microsoft Visio RoboHelp Office, RoboHTML, RoboDemo Oracle SQL Plus NDS ERP Applications, Xephr Web Application Development Microsoft Internet Explorer, Mozilla Firefox Microsoft Outlook, Mozilla Thunderbird Snag - It, Macromedia Fireworks Macromedia Dreamweaver HTML, CSS, XML

PROFESSIONAL EXPERIENCE:

Confidential, Clearwater, FL

Technical Writer / Web Project Specialist

Responsibilities:

• Re-wrote the user documentation for all 1600 NDS Application forms.
• Converted the documents from Word to RoboHelp Office.
• Using RoboHelp Office, developed Windows Help, online web help, and printed documentation for the NDS Applications Suite.
• Created user documentation and technical documentation for the forms, reports, and functionality changes for the many releases of NDS Applications using documentation, email, and telephone discussions provided by the programmers.
• Using RoboHTML, documented the in-house web application development suite (Xephr) and developed online web help and printed documentation.
• Wrote documentation for custom web applications developed using Xephr for customers.
• Used Macromedia's Fireworks for image modification for the customer web applications and documentation.
• Developed material (printed and online help) for Xephr.
• Developed the documentation used in the Flash files for NDS Applications.
• Publish online web help using WSFTP.
• Developed material (printed and online help) for Xephr.
• Conducted classes for Xephr.
• Created and followed testing process for NDS Applications modifications.
• Reported errors found during the testing process in forms and reports to programmers.
• Tested issues reported by the Support department.
• Upgraded the issues to bugs when necessary.
• Provided answers to Support if the issue was not a bug.
• Tested Flash files for accuracy.
• Tested in-house created custom and standard web applications and programming for consistency and defined requirements.
• Wrote test plans for both web applications and ERP applications.
• Answered Support calls and emails regarding Xephr.
• Maintained the NDS Website using Macromedia Dreamweaver.
• Wrote the articles for the monthly customer newsletter and the white pages for the website.
• When NDS began developing its own in-house web application development suite called Xephr, assisted in designing and testing the various development versions and providing feedback to the developer.
• Managed all NDS development issues and assigned them to the programmers.
• Managed source control for the development department. Using WSFTP, collected the changes made by our outside programmers and installed them in the appropriate directory for our NDS Application source code.
• Passed Oracle 8 exam for SQL Plus.
• Designed and created customer and standard web applications in Xephr.
• Using pre-generated JavaScript functions, create navigation and functionality for the web applications.
• Reading and writing XML documents for data transfer.
• Worked with customer project manager and customers to determine their requirements and specifications for custom web applications.
• Wrote specifications for the customer's needs and sent them to the programmers.
• Designed and created customer and standard web applications in Xephr.
• Tested the web applications and programming for consistency with customer requirements.

Confidential

Technical Specialist

Responsibilities:

• Developed online and client-server (Windows) help system for Oracle-based ERP Applications.
• Performed Quality Assurance of Oracle-based ERP applications.
• Four years experience creating web-sites and forms using: NetObjects Fusion and WSFTP
• Maintained and modified the CGI files for the forms on the web-site.
• Used Microsoft Image Composer for image modification.
• Worked with web positioning software for the NDS website.
• Generated marketing material for the company website.
• Generated marketing and material for annual user conferences.

Confidential, Saint Petersburg, FL

Technical Writer

Responsibilities:

• Co-developed and edited word documents for project requirements, use cases, quality assurance, user guides, installation guides, and development documents.
• Managed requirement tracing from original requirements document through all succeeding documents.