SUMMARY:

• Sr. Communications Professional, Writer/Editor; Microsoft Office Suite; Social Media; Process Improvement; Marketing/Branding; SharePoint; Web Editing (XHTML, HTML, CSS); Adobe Professional; Novell; Customer - Focused Business and Technical Writing Internet Navigation; Project Management &Planning; Operation of standard office equipment.

TECHNICAL SKILLS:

Web Document Design: - XHTML, HTML, & CSS

PROFESSIONAL EXPERIENCE:

Confidential, Broadlands, VA

Senior Technical Writer/Editor

Responsibilities:

• Direct, Manage, and Advise in all areas of Technical Writing projects
• Perform Writing, Editing, and Quality Assurance in alignment with customer specifications and guidelines
• Edit documents and Executive-level presentations for format, tone, messaging, grammar, continuity, and style
• Write and Edit & Instructional Design materials
• Assess, analyze requirements, and gather information for IT and Security-related documentation
• Generate and/or Edit various status reports and other related documentation based on established customer deliverables
• Write and Edit Standard Operating Procedures (SOP’s)
• Implement Continuous Process Improvement policies and procedures for efficient business administrative operations
• Interfaced and collaborated cross-departmentally with SME’s and served as a liaison for relevant project updates and information dissemination

Confidential, Arlington, VA

 Director of Communications

Responsibilities:

• Managed, developed, edited, and sustained effective communications plans, reports, status updates, materials, and web sites
• Implemented and created effective communications and operational processes for relevant projects
• Disseminated and developed explanatory, marketing, and messaging materials through print, slides, portals, corporate web sites, (intranet/extranet) social media platforms, webinars, public relations channels, press releases, and direct e-mail messaging
• Generated and disseminated written requirements along with monthly/quarterly status reports to Senior-level Management
• Served as key point of contact for service providers, contractors, subcontractors, third-party vendors, and all stakeholders involved to ensure operations remained on budget and in scope
• Responsible for primary oversight and management of Technology and Operations Division staff, portals, and web sites
• Assisted in evaluation and editorial process of business operations, contracts, and proposals
• Served on various corporate committees, subcommittees, and working groups and attended internal/external industry conferences and seminars
• Interfaced and collaborated cross-departmentally with SME’s on communications-related issues and campaigns and served as a corporate liaison for continuous process improvement
• Created, distributed, and tracked surveys / polls (performance measurement) in conjunction with continuous process improvement efforts
• Liaised with external organizations to build and foster solid business relationships and traveled as necessary

Confidential, Tioga Holdings, Reston, VA

Sr. Technical Editor/Writer & Communications Manager

Responsibilities:

• Worked closely with Executive-Level Management, Human Resources, and Information Technology (IT) to create and publish corporate-wide communications through various media platforms
• Created, maintained, and updated communications plans, client-related intranet web sites, and portals
• Edited, formatted, and translated complex technical data for readability, tone, look, feel, etc., into audience-specific documentation (e.g. briefings, whitepapers, SOP’s, SLA’s, ConOps, presentations)
• Implemented Document Management and Version Control Systems for corporate-wide projects
• Maintained version/revision control of working draft documents and stored/archived master, final, and living documents
• Managed, edited, and formatted corporate-wide policies, procedures, and relevant communications documentation as well as other media
• Managed, edited, and controlled confidential and sensitive documentation
• Created, branded, implemented, and streamlined Standard Operating Procedures (SOP's), Business Plans, Concepts of Operations (ConOps), and other proprietary information
• Oversaw documentation editorial for look, feel, tone, grammar, conciseness, and clarity for various and targeted audiences submitted by staff members
• Led and participated in relevant research and fact-checking activities for final documentation review, approval, and publishing
• Managed less experienced communications personnel, writers, technical, and administrative staff to ensure professionalism, client requirements, contractual obligations, and appropriate corporate representation
• Approved and authorized communications and marketing-related procurements
• Approved and audited direct report timesheets
• Processed and approved direct report requests for vacation and leave
• Conducted employee job performance reviews
• Advised in areas of and and skills improvement programs; traveled as necessary

Confidential, Herndon, VA

Sr. Technical Writer/Editor

Responsibilities:

• Wrote, Edited and formatted complex technical documents for submission/delivery to Government customers/clients
• Collected and organized information for preparation and layout of user manuals, materials, installation guides, proposals
• Provided final editorial of contract deliverables, special reports, technical papers, white papers and related documentation
• Reviewed deliverables for clarity, conciseness, grammar, spelling, consistency, formatting, logical flow, and structure
• Managed all aspects of documentation to include content, form, design, publishing, and distribution
• Edited presentations, briefings, and key documentation for senior-level personnel and coordinated publishing process
• Updated and maintained internal correspondence style guides and enforced professional quality standards
• Attended working groups, technical meetings, and conferences as well as engaged in conceptual consultations with subject matter experts (SMEs), technical professionals, writing staff, and administrative personnel and streamlined process improvements and standard operating procedures as related to branding
• Conducted interviews with various internal/external SMEs to gather pertinent information for related projects
• Managed less experienced staff in areas of writing, editing, presentations, needs-assessments, white papers, standard operating procedures (SOPs), research, and technical documentation processes
• Researched technical concepts and facts for accuracy and provided final synopsis of findings
• Evaluated and provided feedback and guidance on draft documents and provided relevant commentary and recommendations
• Worked closely with desktop and graphics staff to ensure appropriate publishing components for final product delivery
• Provided business/process analysis support for implementation of improved business processes
• Documented, analyzed, clarified, and interpreted organizational business processes and workflows that support organizational improvement in relationship to business brand and goals
• Clarified and documented current and future state business processes (configuration management)

Confidential, Reston, VA

Technical Writer/Editor

Responsibilities:

• Provided direct editorial support to NGA Director, Deputy Director, and Chief of Staff
• Served as primary resource for overall correspondence policies, both current and new
• Reviewed, rewrote, and edited NGA policy, reports, and related documentation
• Gathered and analyzed data for various technical reports and documentation
• Recommended and implemented procedural changes for effectiveness and efficiency
• Collaborated directly at Division Chief level to ensure documentation and related materials adhere to established formats and compliance
• Coordinated review process in preparation of final approval by D/DD and dissemination
• Reviewed and rewrote government and contractor nominations
• Researched, prepared, and edited complex technical documents for coordination and publication
• Reviewed, researched, and edited information for preparation of contract deliverables
• Ensured documents met editorial and customer specifications and standards for preparing and coordination of edited drafts
• Provided guidance to less experienced technical documentation staff members and interfaced with Illustrators, Authors, and Subject Matter Experts (SMEs)
• Maintained current knowledge of relevant technical subject matter in relationship to assignment
• Participated in special projects as necessary

Confidential, Yorktown, VA

Technical Writer/Editor

Responsibilities:

• Applied acceptable practice standards of structure, format, clarity, conciseness, style, and terminology to all communications
• Monitored system, communications, and procedural changes via direct e-mails, tracking software, and technical reviews
• Researched and resolved communication issues and issues related to documentation, content, format, and production
• Gathered relevant technical and non-technical data for various media translation targeting both technical and non-technical audiences
• Produced accurate, high-quality, well-written documents and communications materials in conjunction with best practice quality assurance standards
• Approved page layouts, text, and graphic illustrations, charts, tables, and diagrams
• Standardized, rewrote, and or revised materials prepared by other writers and/or administrative staff
• Arranged for publication, duplication, and distribution of project communications/documentation materials; traveled as necessary

Confidential, Norfolk, VA

Protocol Support Program Manager

Responsibilities:

• Planned operational, administrative, and logistical functions for exercises, conferences, and events to include NATO support
• Executed Distinguished Visitors (DVs), VIPs and Flag Officer programs; invitations, registration, letters of appreciation
• Consulted with customer to determine objectives and requirements for events
• Coordinated services for events including accommodations, transportation, facilities, catering, signage, and special needs requirements
• Directed administrative details, financial operations, and supervised project support staff
• Evaluated and selected providers for services and vendors in accordance with Government customer requirements
• Met with vendors and service providers to plan scope and format of events and monitored/tracked budgets and expenditures
• Approved event facilities and monitored event activities to ensure compliance with applicable regulations and requirements; resolved related issues and or inquiries
• Negotiated contracts with hotels, transportation providers, caterers, and other related vendors and subcontractors
• Organized registration functions for event attendees, reviewed, improved administrative procedures and processes
• Supervised development of agendas, generated data reports, after-action reports, and status reports as required
• Estimated quantities, time, and cost for programs, systems, or materials needed to successfully execute events and projects
• Procured technical and administrative items in accordance with specific event goals and objectives; traveled as necessary

Confidential, Hampton, VA

Operations Support Division Administrative Manager

Responsibilities:

• Liaised between corporate senior management and internal/external constituencies
• Coordinated travel, billeting, and transportation arrangements for senior executives and administrative officials
• Prepared and audited expense reports and travel claims in accordance with Joint Travel Regulations (JTR)
• Developed and executed logistical planning and materials for organizational functions to include corporate meetings, conferences, and special events
• Prepared itineraries, materials, and agendas for special briefings
• Managed security, official visits, and travel related databases
• Maintained custody of Distinguished Visitor files, documents, and related correspondence
• Communicated with senior-level points of contact and via response to formal inquiries and requests through various forms of media
• Drafted, edited, and proofread confidential disclosure agreements and official documents in preparation for execution
• Researched, compiled, and produced reports to promote and detail business activities, s, strategic planning and logistical support
• Administered facility security program in compliance with requirements of the NISPOM and implemented revisions applicable to company specific operations
• Received, prepared, and submitted security-related reports
• Maintained all facility clearance records to include SF 441 1-R, 328, and KMP lists
• Maintained personnel clearance records and executed SF 312 Nondisclosure Agreements for submission to Defense Security Service (DSS)
• Processed requests for Government security clearances using SF86s, JPAS, and EPSQ software systems
• Briefed final cleared employees of their individual responsibilities for safeguarding classified information
• Processed Visit Authorization Letters and assisted with providing staff on-going security
• Reported and investigated suspected / actual security incidents / violations and or known adverse information
• Conducted facility clearance verifications and maintained active contracts (DD254s)
• Facilitated correspondence and communications with various Government activities and agencies
• Managed on-site employee relations and performed time sheet accounting and processing for payroll actions
• Conducted employment orientation and in-processed new employees
• Directed on-site benefits administration and facilitated selection and enrollment
• Generated employment offer letters and termination letters accordingly
• Planned operational, administrative, and logistical functions for exercises, conferences, and events to include NATO support
• Executed Distinguished Visitors (DVs), VIPs and Flag Officer programs; invitations, registration, letters of appreciation, and bios
• Consulted with Government customers to determine objectives and requirements for events
• Coordinated services for events including accommodations, transportation, facilities, catering, signage, and special needs requirements
• Directed administrative details, financial operations, and supervised support staff
• Evaluated and selected providers of services and vendors in accordance with Government customer requirements
• Met with vendors and service providers to plan scope and format of events, monitored/tracked budgets and expenditures
• Approved event facilities and monitored event activities to ensure compliance with applicable regulations and requirements; resolved related issues and or inquiries
• Negotiated contracts with hotels, transportation, caterers, and necessary vendors and/or subcontractors
• Organized registration functions for event attendees; reviewed administrative procedures and event progress
• Supervised development of agendas and generated data reports, after-action reports and status reports as required
• Estimated quantities, time, and cost for programs, systems, or materials needed to successfully execute events
• Procured technical and administrative items in accordance with specific event goals and objectives
• Managed personnel databases, files, and related confidential data
• Processed bonus, promotion, and salary change approvals
• Managed employee work plans and amendment of employee work status changes
• Obtained federally necessary security clearances for employees through appropriate government activities and implemented program administration in compliance with NISPOM regulations
• Generated labor changes and other direct cost (ODC’s) adjustments
• Facilitated budget analysis, forecasting, and monitoring of financial management related to contract obligations and requirements
• Analyzed and evaluated contract budgets for appropriate calculations of expenditure categories
• Provided executive administrative technical support and compliance research of relevant guidelines, regulations, and standards
• Executed process development for newly formed contracts and maintained proposal and funding data
• Acted as liaison and interfaced between Government customers and supported contract activities as necessary
• Communicated new requirements and modifications of current and future task requirements
• Monitored contractor performance against contract specifications and assisted in resolution of conflicting interests and implementation of remedial action
• Researched compliance issues related to profitability and compliance with all applicable Government regulations
• Tracked direct labor, equipment, materials, and other direct costs
• Participated in special projects to include associated administrative tasking and provided functional direction to staff on assigned projects
• Provided input into formulation, development, and or revision of operating policies, procedures, and strategies
• Purchased office equipment, furniture, supplies; coordinated delivery and installation
• Generated purchase requests, purchase orders, and invoices for payment in accordance with specific contracts and Federal Acquisition Regulation (FAR)
• Managed internal databases for security, purchasing, human resources, and personnel travel

Confidential, Newport News, VA

Development Coordinator

Responsibilities:

• Performed accounts receivable for funds development
• Managed customer related and financial databases
• Conducted revenue audits and supported coordinators during marketing campaigns
• Generated financial reports, point of sale reconciliation, and daily batch totals
• Maintained records for annual funds and development of projects
• Created and distributed acknowledgements letters and related correspondence
• Edited and interpreted new policies and procedures for internal and external representatives

Confidential, Norfolk, VA

Claims Adjuster / Financial Services Specialist

Responsibilities:

• Initiated administrative procedures associated with claims adjustments
• Coordinated claims investigations
• Interviewed clients and claimants consistent with claims process
• Negotiated settlements, authorized, and disbursed payments
• Interpreted and explained federal, state, and local insurance policies and regulations
• Sold relevant corporate products and services
• Executed extensive incident research, data collection, and written/verbal correspondence
• Adjusted claims, concluded cases and/or made appropriate referrals

Confidential, Williamsburg, VA

Teacher

Responsibilities:

• Designed and presented developmentally appropriate curriculum and instruction materials
• Coordinated and planned strategic academic goals and objectives with other departments
• Consulted with families concerning additional and alternative al programs for students
• Directed students and families to academic and al resources
• Conducted needs assessments and provided individual al counseling sessions for families
• Administered standardized battery tests and determined curriculum development direction
• Maintained detailed files and confidential information concerning families and students
• Developed and fostered relationships between school and community; maintained communication with administrators, school board officials and families
• Facilitated departmental meetings and staff development
• Served on County Curriculum & Instruction Advisory Board and assisted in managing instructional strategies and standards of learning
• Published and edited monthly newsletters and drafted general correspondence
• Managed special projects and event planning logistics
• Recruited, managed, and trained volunteers in areas of instructional tasking and related activities
• Evaluated mastery performance of subject matter through testing and planned academic exercises