Objective

Transition into a usability / information architect role using my existing skills, experience and recent MSLIS degree.

Technical Skills and Studies

• Current course work in Information Architecture, Human Computer Interaction, Web Design, Content Representation, and Information Retrieval Systems.
• Creation of wireframes and prototypes based on business requirements and user research such as card sorts and affinity diagrams.
• Web based user interface design using user centered development lifecycles.
• Conducting formal and informal usability evaluations including heuristic evaluation and talk - aloud test planning.
• Group facilitation, requirements gathering, and project coordination.

Employment

Confidential

Technical Writer

• Develop web-based training modules for use across various audiences and locations, particularly for Information Security efforts.
• Setup and manage collaboration and document repositories for enterprise efforts in WebCenter.
• Write and manage technical documentation set including technical specifications and user guides for Oracle eBusiness system.
• Manage knowledge transfer efforts and coordinate training for production support staff.
• Assist in project coordination efforts for complex hardware and software refresh projects including tracking and metrics.
• Previously analyzed requests for and managed implementation of enhancements requested by customer for access and trouble ticket tracking tool iSupport .

Research Analyst

Confidential

• Conduct research into competitors and potential clients for use in sales analysis and strategic efforts using tools such as LexisNexis.
• Monitor industry news and competitive analysis sources using business sources such as Gartner, IDC, ITSMA, and Centurion.
• Assist in developing reports and assessments based on industry trends and research.

Confidential

Technical Writer

• Wrote and managed technical documentation set including technical specifications and user guides for new claims management system.
• Planned and organized training approach and execution for the new system.
• Integrated training plan with quality assurance efforts to prepare testers and trainers.
• Created SOX compliance documentation.

Confidential

Technical Writer/Business Analyst

• Designed and developed a learning and development web site involving user interviews and an iterative design approach using prototyping and user testing.
• Analyzed requirements and created specifications for new web-based projects and products.
• Consulted on accessibility issues for Section 508 compliance.
• Participated in set-up and development of Xerox DocuShare and SharePoint documentation / project management sites and portals.
• Wrote and managed technical documentation sets including technical specifications and user guides.
• Provided editorial and writing production services on presentations and other business documents.
• Consulted on project management best practices.

Confidential

Senior Documentation Specialist / Process Analyst

• Created wireframes and low/high fidelity prototypes for Intranet sites. Also, consulted on usability best practices and integrated user research into new and existing web sites and applications.
• Conducted user interviews and card sorting exercises to develop affinity diagrams for large scale web site organization and information architecture schemas.
• Consulted on web best-practices and participated in Intranet development for internal process web sites and portals, including use of Interwoven content management tools. Also, managed and produced web based newsletters for divisions in my area.
• Create and maintain Flash components for corporate web sites.
• Assisted in strategic planning for corporate Internet presence, including workshop facilitation, project planning, and user centered design expertise.
• Facilitated strategy and process development sessions for leadership and new teams.
• Created and implemented processes and a new strategy for Technical Communication projects.
• Planned and created user documentation for internal software tools and external web sites.
• Documented and implemented project management processes and procedures in order to achieve CMM Level 2 certification.
• Administered area SharePoint Portals and WSS sites.

Applications/Systems Analyst Lead

Confidential

• Planned, managed, and implemented a Development Portal on the company Intranet including user card sort exercises and user testing.
• Created, maintained, and supported information tracking databases using Rational ClearQuest.
• Documented and implemented project management processes for CMM Level 2 certification.
• Acted as a liaison between business groups and technical groups to plan online help strategies.
• Developed and conducted training on new tools and facilitated other groups in conducting new technology training by creating course materials.
• Worked closely with other groups to streamline traceability throughout the project life cycle.

Confidential

Technical Writer

• Introduced usability engineering to development teams and assisted them in integrating it into their latest project.
• Managed and implemented HTML and Flash web site updates.
• Created and managed web mailers using Peer360 .
• Wrote, edited, and produced documentation sets including user guides, online help, and quick references.
• Developed and implemented procedures for part numbering, archiving, developing documentation, and other technical communication tasks. Also created templates and style guides for technical documents.
• Assisted in various marketing communication activities including updating documents for new branding initiative and creating technical posters for trade shows and meetings.

Confidential

Technical Writer

• Contract technical writer for Abbott Pharmaceuticals in a software development team.
• Completed the projected 3 month assignment in 2 months including unplanned additional tasks.
• Wrote and edited development documentation including development plans, requirements specifications, and system test plans to fit a new requirement.

Confidential

Technical Writer / User Interface Developer

• Designed, developed, and tested user interfaces for software application projects.
• Established and lead a Quality Improvement Team QIT to integrate accessibility guidelines into the engineering standards and procedures.
• Planned and conducted usability tests.
• Managed documentation projects including planning, research, writing, editing, and producing documentation sets including electronic documents, paper documents, and online help.
• Created and maintained department Intranet site.
• Used software tools such as MS Word, RoboHTML, Adobe Acrobat, PhotoShop, Illustrator, and InDesign, and Macromedia Dreamweaver, Flash and Fireworks.