Technical Writer Resume

TECHNICAL SKILLS:

Technology and Tools: Microsoft Word, Excel, Outlook, Visio, Visual Studio, SharePoint, Cloud Technology, APIs, .NET, ASP.NET, C#, HTML, SQL, Ghostdoc Enterprise, SAP Business Objects, SDLC, Adobe Acrobat DC. COBOL JCL VSAM ADABAS DB2 IDMS SQL QMF XML Expediter and TSO tools.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

Created EPA CROMERR compliance document for the Electronic Reporting System (ERS)
Used GhostDoc Enterprise Conceptual Content to create Microsoft style HTML help file versions of:
Internal and external user guides for the ERS online reporting system.
Web developers guide for access to the ERS Security Portal API.
Documented C# code in Visual Studio using GhostDoc Enterprise in an Agile design environment.
Created forms to be edited programmatically using Adobe Acrobat DC.
Created test cases and performed integration testing across the ERS system.
SAP Business Objects ad hoc reports.

Confidential

Technical Writer

Responsibilities:

Rewrote the Policy Management User Guide.
Created wireframe for integrated video help system.
Some video and scripting for voice over.

Confidential

Lead Systems Cslt - Sys Anyl&Prog

Responsibilities:

Prepared and executed test cases for the QA team on several projects.
Maintained a client server test tool for the OBUS testers using C++ scripts.
Created general and detailed design documents for various projects.
Created DB2 Access API for external users.
Used Sharepoint to track and update the disposition of network assets.
Gathered business requirements and created general and detail design documents for developers.
Visual Basic - helped create table management screens.
Full use of TSO development and troubleshooting tools.
Process Credit Cards. Validate Card numbers and convert them to SAFE numbers.
Mainframe analysis, design and implementation of internal and cross business-unit applications.
Unit test applications as well as some Quality Assurance level testing.
Helped other teams access OBUS infrastructure and messaging through REGISTRY.
Helped external clients access OBUS infrastructure via FTP.
Internal Production Support of the OBUS messaging system and infrastructure tables.
Assisted in modifying internal routing tables away from decommissioned LPARs.
Earned two Ovation s for exceptional performance.

Confidential

Programmer

Responsibilities:

Online CICS Accessing VSAM via COBOLII. Batch COBOLII accessing VSAM and IMS.
Performed online program maintenance and created batch reports using APS for Client Server, SPF/PC, MF CICS, MF Workbench, and XDB/DB2.
Created QMF ad hoc reports.
Gather business requirements from customers and create general and detail design documents for developers.

Confidential

Corporate Programmer

Responsibilities:

Started at helpdesk, promoted to developer.
Responsible for the development and maintenance of Accounts Receivables, Inventory and Sales and Marketing Systems using mainframe TSO/ISPF, Panvalet, COBOL, JCL, VSAM, Syncsort, CICS, and IDMS.
Participated in the design and implementation of conversion from PC batch counter rental system to a CICS/DB2 online system using mainframe character APS.
Designed Physical Inventory System.

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