Technical Writer Resume

SUMMARY:

Experienced Senior Technical Writer with over 20 years in Technical Writing covering Software, Hardware and business development.
Inspired professional with a successful 8.5 year past performance with Broward County Government, Enterprise Technology Services
SharePoint Administrator for Broward County Security Department (assigned and removed employees from the Security Department's SharePoint web site)
Five years experience using Active Directory - was one of the IT Department's resources when Broward County rolled out AD countywide - visited the Airport and Veterans Agencies to aid the employees in understanding how to use AD
Expert in Microsoft Office Suite
Capacity for quickly mastering new technology
Interface diplomatically and tactfully with customers at all levels
Demonstrated history of producing accurate, timely documents and critical deliverables
Flexible and versatile, problem solver, able to maintain a sense of humor under pressure
Thrive in deadline-driven environments
Outstanding team-player
Obtained a of Completion for the ITSM Academy’s Accredited ITIL® Version 3 Overview Course - was a board member of the IT department’s ITIL Change Advisory Board for software development.
Types of documentation which I have written include:
User Guides (Hardware and Software)
Troubleshooting Guides (Hardware and Software)
Operation Manuals (Hardware and Software)
Installation Manuals (Hardware and Software)
Maintenance Guides Hardware and Software)
Theory Of Operation (Hardware and Software)
Site Preparation Guides (Hardware)
Manuals (Hardware and Software)
Administration Guides (Hardware and Software)
Transition Guides (Software)
Disaster Recovery Documentation (Disaster Recovery Plan and Continuity Of Operation Plan)
Business Impact Analysis documentation
Business Process Guides
Forms for various governmental agencies including server access, computer forensic, county records access
Policy and Procedures (Business)
Proposals (Business)

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

As a Technical Writer - Formatting various Company Policies and designing a manual which contains all of the reformatted policies.

Confidential

Senior Technical Writer

Responsibilities:

As a Senior Technical Writer - Developed and wrote technical documentation on various applications used by Confidential . Documentation included application Installation, Administration, User Guides, and guides of various software applications used by Confidential . Wrote several White papers covering various aspects of transit applications. All documentation created using MS Word.

Confidential

Technical Writer

Responsibilities:

As a Technical Writer - Designed and wrote an Administration Guide for their Student Information Systems Web-based application using MS Word.

Confidential

Technical Writer / Security Analyst / Quality Assurance Tester / Instructional Designer

Responsibilities:

Business Impact Analysis
Disaster Recovery Plan
Continuity Of Operations Plan
Evaluated Disaster Recovery software applications (SunGard’s Paragon DR application)
Participated in computer forensics for Broward County agencies
Designed PowerPoint presentations on computer security best practices and hurricane preparedness
Developed Test (Use) Cases used in testing various Software Applications
Developed Test (Use) Cases from Design Specifications for various Software Applications
Used pre-existing Test Cases to test various Software Applications

Confidential

Documentation Specialist / Lead Technical Writer

Responsibilities:

Designed, development and wrote various software documentation for specific projects including:
Project Development Plan
Project Definition Report
Business System Analyst Report
Was the business integration liaison between the technical and non-technical teams, clients and business partners
Facilitated various business meetings
Assisted the project manager
All documentation created using Framemaker, RoboHelp and Visio

Confidential

Publications Department Project Manager

Responsibilities:

Managed, created, edited & published of all of the documentation for internal use including:
Standardized forms
Marketing (brochures, marketing plans, etc.)
End users guides, system administration manuals, manuals
The Company’s Business Plan and Marketing Plan documents
Documentation for their GUI WEB Java software products
All documentation was created, produced and published using Microsoft Word, Adobe Acrobat, PowerPoint, Visio, OrgPlus and other software tools
Edited various documents for their legal department

Confidential

Publication Manager/ Senior Documentation Specialist

Responsibilities:

Set up and managed a publications department within IT operations
Created various templates to support several types of documents used by KNS
Set up a publications department within their Infrastructure Management Department

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