Technical Writer Resume Troy MI - Hire IT People

SUMMARY:

Technical Communicator with 15+ years of experience. Versatile and accomplished. Put complex concepts into words front - line users understand. Negotiate with stakeholders to set goals. Deadline focused.
Manage resources to achieve results. Collaborative, trustworthy, dependable and diplomatic. Calm in fast-paced settings. Multitask. Work easily with minimal supervision. Mentor colleagues. Excellent transferable skills in project coordination: tracking metrics, reporting progress, managing meetings. Exceptionally well-organized.
Technical Writing and Editing, Proposals
Network Engineering, Data Centers, Software
Editing for clarity, conciseness, grammar & accuracy
SharePoint, JIRA and Confluence
Process & Procedure, User Guides, Style Guides
Graphic Design (AutoCAD, Visio - Expert)
Teaching,, Mentoring
Microsoft Office and Office 365 - Expert
Project Coordination - Metrics, Reports, Meetings
Agile Familiarity

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, Troy MI

Responsibilities:

Customer needed to update 12+ technical and project management documents. Collected, updated and published to SharePoint repository. Assisted with updates to JIRA task tracking to align with the development of autobuild agents.

Technical Writer/Project Coordinator

Confidential, Branchburg, NJ

Responsibilities:

Contract assigned to various customers. Documenting processes, policies and infrastructure. Meeting notes. Technical drawings. Supported project management. Worked on Office 365. Edited existing documents and built up new documents.

Technical Writer

Confidential, Piscataway, NJ

Responsibilities:

Managed/hosted meetings for design review, sprint review & process improvement. Booked rooms, created agendas, wrote meeting notes, tracked action items. Topics: dispatch, cache, error management, invoking workflows, agent design, counters and locks, heap monitoring and agents.
Created 50-page user guide to standardize DB Build ticket process. Worked with developers to capture sample tickets & special requirements such as SharePlex, Tables, SQL & Object Creation.
Managed 500-page SDK user guide with 130 APIs. Collected updates from BAs. Extracted details from schemas, updated request/response tables. Tracked changes. Proposed/led conversion into SharePoint DB.
Updated 225-page user guide for GUI used by vendors to manage purchases from VzW. Validated/documented processes. Edited for clarity, conciseness, grammar and accuracy.
Created 12-sheet Visio drawing of billing data flow for Confidential Wireless marketplace. Organized 86 steps across functions/teams. Included a condensed 1-page flow.
Wrote 63-page user guide for a system that added billing feeds to a 10 Tb (Big Data) database. Document included a Visio flow, schemas & details of the elements for 13 transactions.

Technical Writer

Confidential, Wayne, PA

Responsibilities:

To improve on boarding and new-hire ramp up, created user guide with contact matrix, roles & responsibilities, project summary, and road map of first days. Served as on boarding gatekeeper.
To help managers align resources, created a change process with a SharePoint database and documentation in Visio/Word. Trained 20+ solution architects. Created reports. Validated data..
To improve communication, created & managed SharePoint repository for blueprints and related technical documents. Created folder structure and ensured that current documents were posted.
To improve VM production, documented End-to-end Blade Logic VMs, in 2003x86, 2003x64 and 2008x64 and x86. Documentation included dozens of screen captures and step by step instructions.

Scheduler / Technical Writer

Confidential, New York, NY

Responsibilities:

Wrote/edited documents for migration of an IBM AS400 server from Ireland to the US. Included checklists, licensing, OS structure, data cleansing and contact list. Migration succeeded.
Created & managed SharePoint repository with rack layouts, IP spreadsheet, hardware lists and contacts. Coordinated with team members to ensure that the latest documentation was posted.

Lead Run Book SME / Tech Writer

Confidential, NY, NY

Responsibilities:

Edited migration plan. Edited technical presentations/documentation for field techs/engineers.

Tech Writer and Editor / Network Engineer

Confidential, Piscataway, NJ

Responsibilities:

Team member, worldwide Y2K transition. Documented equipment tests. Wrote procedures and tracking spreadsheets. Managed website. Worked on New Year’s Eve. No outages occurred.