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Technical Writer Consultant Resume Profile

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Blue Bell, PA

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Summmary

Offering more than 18 years experience in Technical Writing, Editing and Publications Coordination. Knowledgeable in all aspects of technical manual development, including proposals, planning, writing, editing and quality assurance. Well versed with performing coder duties pertinent to ICD-9, CPT-4, HCPCS and DRG standards and techniques. Good knowledge of anatomy, physiology and pharmacology. Interacts easily with people of diverse backgrounds, cultures, and professional levels. Customer oriented with fine-tuned analytical and troubleshooting skills. Superior verbal and written communication.

KEY AREAS OF EXPERTISE

  • Designing User Manuals/ Training Manuals
  • Documentation Life Cycle Management
  • Technical Write-ups
  • Cross Functional Coordination
  • Training
  • Team Management
  • Quality Management Systems
  • Code of Federal Regulations Title 21

EXPERIENCE ACHIEVEMENTS

Confidential

Technical Writer Consultant

  • Projects Accomplishments:
  • Documented user guides and methodology specifications for a web-based software application used to define patient populations selected from observational databases for use by pharmaceutical companies.
  • Developed a client methodology specification document for Treatment Pattern Analysis.
  • Managed document review and approval process to ensure accuracy.

Confidential

Senior Technical Writer

Projects Accomplishments:

  • Developed a customer product overview web page which includes links to reference documents for easy access to product information.
  • Implemented a new process for gathering and documenting information to include in the product Release Notes and Service Pack Notes.

Confidential

Compliance and Quality Analyst

Projects Accomplishments:

  • Developed documentation for process validation. Documentation included traceability matrix, information reports, user manuals, requirements, DCOs and training materials.
  • Coordinated approval routing, follow-up and communicated approval status daily as part of the GRQP team Global Remediation Quality Plan .

Confidential

Senior Technical Writer/ Analyst

Projects Accomplishments:

  • Developed, maintained and executed Operational Qualification, Unit and Acceptance test scripts.
  • Gathered requirements for proposed changes within a product release and ensured IQ and OQ test scripts and associated documentation was updated accordingly.
  • Managed documentation review and approval process to ensure accuracy.

Confidential

Technical Writer

Projects Accomplishments

  • Converted product online help and documentation from MadCap Flare and MS Word to the Authorit single sourcing content management tool.
  • Participated in the documentation process improvement team.
  • Participated in multiple project teams simultaneously through the software delivery life cycle.

Confidential

Technical Writer

  • Projects Accomplishments
  • Planned, authored, and coded user documentation and improved existing documentation and online help for multiple applications. Gathered requirements, mapped frameworks, and created reference and help documents.
  • Worked with Development and Quality Assurance to ensure application and documentation accuracy, completeness and accessibility.
  • Tested usability of documentation, resolved errors and made recommendations for UI design.

TECHNICAL PROFICIENCY

Operating Systems: MS Windows XP, Vista, 7 and 8

Desktop Publishing: Adobe Acrobat, MS Word, Arbortext, Authorit

Online: HTML, Robohelp, Web and Word, Authorit, WinHelp, MadCap Flare

Graphics: Photoshop, Paint Shop Pro, SnagIt

Other: MS Office Suite, MS Outlook, MS Project, MS PowerPoint, HP Quality Center, Microsoft Team Foundation Server, MS Test Manager, DbVisualizer, MS Visio, Microsoft SharePoint, Rational ClearCase, Clear Quest, CharmNT, Version One Version Manager, Version Manager Tracker, Minitab Statistical Software, Premier Quality Manager, Premier Clinical Advisor and ZynxOrder

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