SUMMARY:

• Advanced Technical Writer with 24 years of experience including, but not limited to technical writing, editing, and documentation design, as well as the creation of custom process flows, document templates, images and graphics, online/web content, and code.
• Have worked within the government and private sectors; spanning the financial, banking, communication, hospitality, security, legal, media, transportation, and of course information technology industries.

PROFESSIONAL EXPERIENCE:

Confidential - Alexandria, VA

Technical Writer

Responsibilities:

• Onboarded as the sole Technical Writer to assist with document generation and document updates
• Creating Monthly Invoices and Progress Reports for submission to the Concessionaire via Oracle’s Aconex platform
• Creating Conception of Operations (ConOps) documentation (Maintenance, Tolling, and Traffic Management) for HERO Project
• Creating documentation for the I-95 Fredericksburg Extension (FredEx) project including, but not limited to: Test Strategies, Installation Plans, Transition Plans, Final Design, Timelines (in Visio), Construction Quality Management Plans, Final Acceptance Test (FAT) Test Plans, Comment Trackers
• Other duties include:
• Coordinating meetings and scribing minutes
• Document management and control via SharePoint
• Calendar creation and maintenance
• Issues and Action Item tracking
• Miscellaneous project tasks

Confidential - Germantown, MD

Delivery Management Analyst II

Responsibilities:

• Transferred to the Confidential Transport Solutions, Inc. division, specifically under the Business Solutions and Information (BSI) team, to manage the Technical Training and Communications (TTC) team with the sole focus on one client: Southeastern Pennsylvania Transportation Authority (SEPTA) and their many deliverables
• Training manager for program-wide focused project with three extremely large client deliverables on fast-tracked deadlines
• Managed team of six technical writers, five located in the UK, one in India
• Responsible for 36 large manuals (700-900 -/+ pp), client deliverables
• Responsible for creating training for Confidential least 12 areas upon manual delivery
• Responsibilities also included the following:
• Identify and assess future and current training needs
• Develop overall or individual training and development plans
• Deploy a wide variety of training methods
• Resolve specific problems and/or tailor programs as necessary
• Organize training workshops, issue training materials, such as pocket brochures and handbooks, and invite trainers to provide hands-on coaching
• Responsible for maintenance of company manuals
• Responsible for storage, cataloging, and retrieval of manuals
• Maintain the integrity of working manuals and update documentation when revised
• Maintain systems for manual storage and retrieval and help train employees on efficient system usage
• Responsible for document security, assigning access, and for removal/destroying obsolete manuals
• Team Member of the Payment Milestone Committee:
• Responsible for tracking Payment Milestones, identifying and gathering evidence, submitting letters of request, along with evidence, etc., to client for payment
• Lead role in delivering three manuals to formal approval from by SEPTA within a year and half time period - only five other manuals had been approved within a span of eight years.
• Key team player in the effort to get Crew Remittance Office (CRO) training materials created, approved, and training completed.
• Key team player in achieving Phase 3 acceptance from SEPTA.
• My duties continuously increased throughout my tenure, which I believe speaks to my abilities as a team player, individual worker, and producer of high-quality products.
• I helped streamline processes for various projects by establishing, re-engineering, and implementing efficient and often simplified processes for more effective outcomes.
• I provided support to various projects by tracking and updating action items, creating and updating meeting minutes, and creating and documenting new procedures.
• I created training decks, tracking sheets, and a variety of other documents for several projects outside of my team’s focus upon request.
• I authored Customer Service Center Job/Role Descriptions for newly created positions within the department.
• Within 2021 itself, I had my hands in many projects, areas, and created documentation for, including, but not limited to: VPE430 Software Installation Procedure, VPE430 Hardware Specifications, CRO Administrator Training Deck, CRO Clerk Training Deck, CRO Supervisor Training Deck, HSD Training, Call Center Training, Customer Attendance Process for Key Card Purchases,PaymentMilestones, PPS IAT, SLA Setup, Lost Stole Procedure for Institution, Bar Code Scanner, Bus Loader Training, Bus Loader Barcode Distribution and Training, HERA51 Training, Confidential Lot Parking Training, Violation Management Training, GSM Training, HHLD Training, MaintenanceTraining, Check In Check Out Training, Training Disinfectant Plan, Training Lab Sanitation Plan, Reports,ALMS API Deployment Plan, PPS Revenue Service Procedures, Incident Response Plan, Incident Response Documentation - Crisis-Related Incidents, Incident Response Documentation - Information Security Breach, Incident Response Documentation- Physical Security Breach, Call Center RFI, ASD Pilot vs. Transit Build Effort, Forced Changed Password Procedures, BSI Team Email Etiquette, and Correspondence Letters Effort.
• Of note: This list does not include my initial task of the 36 large client-deliverable manuals.

Document Advisor II

Responsibilities:

• Transferred to the Transportation Technical Publications Team for Service Delivery Operations within the Lanes Department under the State & Local Solutions division after being heavily recruited by two members from my team when I initially started with Confidential in 2016; this role was created specifically for me.
• Returned to the Delaware River and Bay Authority (DRBA) project and resumed the Document Management (DM) role.
• Updated existing training materials for the DRBA Plaza Supervisor Full Training Course, created materials for the new DRBA Plaza Supervisor Refresher Course, presented and delivered all training materials over the course of three days, and administered on the job (OTJ) training thereafter.
• Assumed the role of DM for the Metropolitan Transportation Authority (MTA) (which comprises six agencies: MTA New York City Transit, MTA Bus Company, MTA Long Island Rail Road, MTA Metro-North Railroad, MTA Bridges and Tunnels, and MTA Capital Construction).
• Assist with DM for the Los Angeles (LA) Metro project.
• Perform other DM, DA, writing, editing, content and/or graphic creation activities as needed.

Publications Senior Specialist

Responsibilities:

• Converted to a full-time employee on the Documentation Management Team under the Transportation Confidential Technology Services under the Delivery Assurance & Resource Plan primarily supporting the Tolling, Transit, and Parking & Public Safety (P&PS) branches within the Public Transportation and Mobility Solutions division after being recommended to the group by my original hiring manager.
• Served as Lead Document Management role for the Southeastern Pennsylvania Transportation Authority (SEPTA), South Carolina Department of Transportation (SCDOT), New Jersey Rebid CSC, and Florida SunRail/Lynx PDT projects.
• Offered Documentation Management support for a multitude of other projects, including but not limited to: FL CCSS, Los Angeles (LA) Metro, SGS, Michigan, DRBA, and Commercial Vehicle and Revenue Service (CVRS).

Transportation Technical Writer

Responsibilities:

• Onboarded as a Technical Writer to support the following: Confidential Services Transportation Technology, State Government Transportation, Public Sector Business Group, Government and Transportation Sector, and Technology Delivery Center.
• Quickly rolled onto the Delaware River and Bay Authority (DRBA) project and assumed the Document Management role.
• Assisted the Proposal Team as an ad hoc proposal writer for the NCTA Monroe, PTC, VDOT I-66, RI RhodeWorks and FL Tolling Proposal response initiatives.
• Serve as cross-project technical writing resource as needed; assisting with NCTA, PANYNJ, FL ITCS, and FL CCSS documentation needs.
• Executed System Overview image updates for NJ and FL ITCS projects.
• Researched, gathered, and delivered required cut sheets for various projects.
• Author and/or editor of the following, but not limited to, documents: SDDD, DRP, Lane Commissioning Procedures, OIT Lane Test Procedures, Plaza Host Maintenance Manual, Installation Plan, MPR2 Conversion Document, MPR2 Transition Plan, Overall Training Plan, Plaza Supervisor Training Manual, Plaza Supervisor Training Deck Plaza Supervisor Training Workbook, Toll Collector Training Manual, Toll Collector Training Deck, Toll Collector Training Workbook, RTM/OIT Mapping, CAD Drawings, OIT Readiness, VECTOR TRCS Supervisor Log, Lane/Host Solutions, Expanded Network Diagram, BOM, Data Migration, Design Drawings, SOPs, SAG, Toll Operations Manual, Toll Collector Manual, Project Plan Documentation Schedule, RFIs, SOWs, EWO2 SAT Report, Org Charts, Style Guide, 100 Million Plaza White Paper.

Confidential - Washington, DC

Technical Writer

Responsibilities:

• Onboarded as the sole Technical Writer to create an all-inclusive Operations Manual for the entire Confidential & Confidential Forum for Technology, Entertainment, and Policy; a unique event space created to bring together policymakers and thought leaders, technology experts, academia, and companies across the nation to collaborate and discuss ways to encourage investment, job growth, and innovation.
• Transitioned to a multi-pronged role wherein I provide Events Coordinator support during events, Operations Management throughout the facility, and continued Technical Writer services.

Confidential - Oceanside, CA

Technical Writer

Responsibilities:

• Onboarded as a part time, as needed, remote Technical Writer to support immediate documentation needs for Public Key Infrastructure (PKI) security project.
• Created mapping guide for PKI security standards required for both the Rhino and Cheetah Readers (members of an in-house created suite of hardware and software products that provide strong identity authentication for mission critical environments).
• Reviewed and revised existing user manual Rhino Reader Guide to meet PKI security standards.
• Facilitated several information gathering sessions.
• Created Cheetah Reader Guide to meet PKI security standards.
• Attended several documentation reviews.

Confidential - Washington, DC

Technical Writer

Responsibilities:

• Onboarded as sole Technical Writer to support immediate project kickoff documentation needs for the Confidential Group team as they acquired their new Confidential contracts.
• Created onboarding administrative paperwork.
• Attended several preliminary kickoff meetings and conference calls.
• Reviewed and assessed RFPs and proposals.
• Reviewed and edited kickoff presentation.
• Attended and supported official kickoff meeting.
• Created meeting minutes from official kickoff meeting.

Confidential - Washington, DC

Technical Writer

Responsibilities:

• Onboarded as a member of the Information Technology (IT), Office of Data Center & Infrastructure (DCI) team.
• Sole Quality Assurance (QA) DCI Technical Writing resource.
• Member of the Incident Management Core Team.
• Initially tasked to edit, update, and convert to a new Standard Operating Procedure (SOP) template all of the existing 11 Data Center and Infrastructure (DCI) Process Description Documents (PDDs).
• Created a consistent folder structure within the DCI Home SharePoint site in which to house all DCI PDDs and SOPs.
• Author and/or editor of the following, but not limited to, documents: DCI Documentation Process Flow, DCI Documentation Process SOP, Off-Boarding SOP, Incident Management Meeting Minutes, Incident Management Project Charter, IT Rail AIMS Transfer Procedure PDD, IT DCI Business Process Catalog for QA Team, Granting Entry to Confidential Data Centers Process Description Document, properly retitled to Accessing the Confidential IT Data Centers Process Description Document, Granting Entry to Confidential Data Centers Process Description Document, On-Boarding Employee Process Description Document, AIX Logical Partition (LPAR) Server Provisioning Process Description Document, Document Comparison of the following two documents: Accessing the Confidential IT Data Center Process Description Document and the New SOP Template Draft v3, On-Boarding Employee Process Description Document and the AIX Logical Partition (LPAR) Server Provisioning Process Description Document, Process Flow: Granting Entry Permission to Confidential Data Center, Process Flow: Granting Entry Permission to Confidential Data Centers and retitled to Process Flow: Accessing the Confidential IT Data Centers, On-Boarding Employee Process Description Document, and the AIX Logical Partition (LPAR) Server Provisioning Process Description Document.
• Compared the processes and procedures within following two documents: Accessing the Confidential IT Data Centers Process Description Document and the Data Center Access Standard Operating Procedures and created new detailed procedures as a result.
• Converted applicable content from the following documents: Accessing the Confidential IT Data Centers Process Description Document and the Data Center Access Standard Operating Procedures, into the New SOP Template Draft v3, and included the new procedures denoted above, thus creating the following new document: Accessing the Confidential IT Data Centers Standard Operating Procedures.
• Mapped the Process Flow: Granting Entry Permission to Confidential Data Centers to the above processes and procedures.
• Attended several walkthroughs of the Jackson Graham Building’s (JGB) Data Center given by the Data Center’s Level 1 Directing Manager in an effort to gather information around their access process.
• Created new detailed procedures from the Data Center access walkthrough and applied to the following documents: Accessing the Confidential IT Data Centers Process Description Document, Accessing the Confidential IT Data Centers Standard Operating Procedures, and Process Flow: Accessing the Confidential IT Data Centers.
• Created new processes for accessing the Carmen Turner Facility (CTF) Data Center, as they differ completely from those previously established for the JGB Data Center.
• Created a new process flow for the CTF Data Center access process as a separate tab within the Process Flow: Accessing the Confidential IT Data Centers.
• Created a table mapping the data center access steps within both PDD and SOP (the above documents) and placed within each.
• Researched ISO 9000 documentation definitions and requirements for Processes, Procedures, and Work Instructions and reviewed with the team and appropriate SMEs.
• Successfully completed required Inspired eLearning course: S-103 Security Awareness and Literacy.

Confidential - Mclean, VA

Senior Technical Writer

Responsibilities:

• Sole Technical Writer for the Confidential Financial (COF) Corporation’s Financial Services Credit Risk Management (CRM) Analytics Team which includes both the Representation and Warranty (Rep and Warrant) and Loan Loss Forecasting (LLF) lines of business (LOBs).
• My initial contract was extended by six months to work on other projects for various teams throughout the organization due to performance, work ethic, quality work products, far exceeding expectations, and consistently delivering either prior to or concurrent with client-determined timelines.
• Tasked with interviewing members of the Mortgage Analytics Team to understand their core processes and documenting these critical business procedures, e.g., quarterly financial cycle loss allowance and reserve reviews, federally regulated financial stress tests, model development/maintenance, etc., accordingly and utilizing the Confidential Business Process Management (BPM) format.
• Introduced to and became familiar with their internally-created business management system known as SLQ2CQ (meaning to use the Sigma Lean Quality “2" reach Cimplicty “C” used to represent “customer” and Quality) in order to help create, develop, and maintain the associated artifacts which include: Suppliers, Inputs, Process Steps, Outputs & Customers (SIPOCs), Histograms, Root Causes (e.g., Pareto, Fishbone, 5 Why?), Swimlanes (process flow diagrams), Failure Modes Effects Analysis (FMEAs), Critical To Quality (CTQ) documents, Responsible, Accountable, Consulted, and Informed (RACI) charts, and various control charts, that are housed within a frequently referenced Process Binder.
• Worked closely with their Model Risk Officer (MRO) from their internal Model Risk Management (MRM) team which maintains policies, procedures, standards, and templates that must be adhered to and used by the Model Owners (MO) while updated their existing model documents/white papers for use in communications and compliancy with the Office of the Comptroller of Currency (OCC), an independent bureau of the US Department of the Treasury/Federal Reserve Bank (FRB), internal COF audits, model governance, and credit reviews.
• Introduced to and became familiar with their corporate intranet, Pulse, which also functions as an interoffice social media portal, with features similar to Facebook, LinkedIn, Twitter, Wikipedia, etc.
• Introduced to and became familiar with their corporate Meeting Planner, an interoffice portal, used in conjunction with Microsoft Office, designed to coordinate meeting rooms, attendees, and catering, etc., in one combined, convenient working space.
• Managed various aspects of their business projects, including project planning and design, implementing strategic and tactical initiatives, and ensuring, through formal project management practices, that the final products met the original project requirements.
• Developed a detailed documentation project plan and schedule with project tracking within MS Project.
• Introduced to and became familiar with their Content Server, KnowledgeLink (an Confidential Text product), a web-based application for storing, sharing, and distributing information.
• Introduced to and became familiar with their online framework application (Archer Framework), which enables the creation of on-demand applications that support custom forms, reporting, calculations, and workflow.
• Co-arranged, attended, and participated in an all-day workshop to assist in the creation of artifacts in real-time to meet and complete internal compliance efforts around their SLQ2CQ program.
• Author and/or editor of the following, but not limited to, documents: Service Release Data Sets Procedures, LLF Model Desktop Procedures, Rep and Warranty Model White Paper, LLF Model User Guide, LLF SLQ2CQ Swimlanes, Rep and Warrant SLQ2CQ Swimlanes, LLF SLQ2CQ CTQs, Rep and Warrant SLQ2CQ CTQs, Rep and Warrant Active Insured Procedures, and numerous process flows.
• Successfully completed multiple mandatory courses within their Web Based and Computer Based Training (WBT or CBT, respectfully) platform known as Confidential University (COU), commonly referred to as COUiLearn. Required Training Assignments are listed below within the Professional Courses section under Credentials.

Confidential - Mclean, VA

Technical Writer BA

Responsibilities:

• Sole Technical Writer Business Analyst (BA) for the Information Security & Compliance (ISC) department within the Confidential (HWW) headquarters.
• Created documentation adhering to the Payment Card Industry (PCI) Data Security Standard (DSS) compliance, as discovered and defined by the PCI Security Standards Council following an HWW internal PCI audit.
• Identified and built compliance documentation as required by the PCI DSS Report on Compliance (ROC) Reporting Instructions for program foundation, with a focus on the imminent internal SOX and Secure Operations Center (SOC) audits.
• Developed Process and Standards documentation templates for use within the ISC department.
• Created in-house documentation standards for ISC, titled and identified as the HWW ISC Documentation Style Guide.
• Maintained documentation library, assisted in populating and updating documentation therein, as well as monitoring documentation activities within.
• Identified and implemented documentation naming conventions.
• Maintained a documentation indexing inventory list.
• Expanded upon and redesigned an existing Excel spreadsheet containing a rudimentary list of documentation needs to meet PCI DSS requirements, thus creating a completed inventory titled and identified as the PCI DSS Documentation Tracking list.
• Created and assisted in creation of document templates to be standardized and used throughout ISC. These templates include, but are not limited to, the following: IT Standards, Configuration Standards, Key Management Procedures, ISC Processes, and ISC Procedures.
• Defined the Patch & Vulnerability Management (PVM) strategy and processes working with incumbent and successive vendors, as well as internal Subject Matter Experts (SMEs).
• Defined and documented standards for Penetration Testing working with incumbent and successive vendors.
• Defined standards and processes for Rogue Wireless Device(s) Detection for use within hotels and franchises.
• Identified and defined standards for Encryption Standards to be followed corporate-wide Confidential HWW working with internal and contracted SMEs and extremely outdated documentation that was neither adhered to nor applied to their then current infrastructure.
• Created a new Key Custodian Acknowledgement form to be coupled with abovementioned HWW Encryption Standards.
• Author and/or editor of the following, but not limited to, documents: PVM Program Responsible, Accountable, Consulted, and Informed (RACI) Chart, ISC Request Intake Process, Property Support - Administrative Access Management Process, Administrative Access Management Process Flow, HWW Patch Vulnerability Management Program, HWW Dell Internal-VulScan Remediation Process, Remediation Evidence Submission Training Deck (Dell SecureWorks and Qualys Portals), HWW Wireless Rogue Access Points (AP) Detection Procedure, PCI Program Overview, PCI Document Inventory, Administrative Access Management Process Flow, HWW Incident Response Plan, HWW Encryption Standards, Hilton @ Home Configuration Standard, Encryption Key Management Procedure HWW Cryptographic (HCrypt) Library System Yardley, Qfiniti Key Management Procedures, Key Custodian Form, Access Management Standards, Logging & Audit Trail Standards, Time Synchronization Standards, OnQ Insider Operational Reporting - Hotel Data Pull Procedure, VirusScan Enterprise Configuration Standard, PCI Audit Assessment Graphical Timeline Presentation, Hilton Grand Vacations (HGV) - PCI / Payment Card Context Diagram: MICROS Point of Sale (POS) Data Flow, Dell SecureWorks Ticket Workflow, OnQ PMS 6.5 Service - Desk Handling Sensitive Information, ISC Operations Security Procedures, DocRepository Content Updates Workflow.
• Sole creator and producer of more than 220 documents to meet audit compliance.
• Major contributor to successful completion of both in-house and outsourced regulatory audits.

Confidential - Mason, OH

Technical Writer

Responsibilities:

• Entirely remote Technical Writer for the Document Control Policy Deployment and Implementation Project Team within the Managed Services (MS) North America (NA) - Process Management department under the North American (NAM) Knowledge Management Team working with the Standard Services documentation currently housed on their Production SharePoint site.
• Tasked with sorting all Service Desk and Data Center documentation (+/- 11,000) to meet ITIL 3 standards and a mandatory requirement to maintain Confidential ’s International Standards Organization (ISO) (aka International Organization for Standardization (IOS)) Global certifications by working with SMEs to determine outdated documents that need archiving, still current documents that need formatting (using ITIL 3 templates), and documents that need updating.
• Migrated existing “Regulated Documents” (i.e., those documents with a controlled lifecycle, and are compliant with relevant regulatory requirements and must be approved for adequacy prior to release) into a Central Repository (i.e., the Service Management Center (SMC) Central Repository) using the defined standard templates.
• Converted all Level 2 and Level 3 support documentation with a review date of August 2010 or greater into the new template, review all documentation with a review date prior to August 2010 to determine whether to convert or archive, and then convert those so deemed documents into the new templates.
• Provided SMEs, Liaisons, and/or Document Owners with MS Excel spreadsheets detailing their assigned documentation in an effort to track their progress as well as the documents’ outcome/determined status.
• Worked with SMEs to identify any ‘Rogue’ SharePoint sites, shared drives, etc., on which additional un-regulated documents may reside, determine fate for all documentation discovered, and acted accordingly, as detailed above.

Confidential - Washington, DC

Technical Writer

Responsibilities:

• Sole Technical Writer for the entire Agency, also performed editing, copywriting, training, and proposal writing and RFP response services, along with myriad other tasks and duties.
• Onboarded for the Imaging System Project, Phase II for a less than two month duration.
• My initial contract was extended by eight months to work on other projects for various teams throughout the organization due to performance, work ethic, quality work products, far exceeding expectations, and consistently delivering either prior to or concurrent with client-determined timelines.
• Solely created, for the Imaging System Project, two separate, yet closely related and interdependent, extensive user guides for both in-house and end-user purposes (titled Confidential Imaging System - Electronic Document Processing (Input) Manual and the Confidential Imaging System - Electronic Document Processing (Output) Manual) utilizing the full MS Office Suite including the Snipping Tool (an image capturing software).
• Created, edited, and/or completed documents for the following Confidential groups/teams: Procurement, Operations, Benefits, Member Services, Information Technology (IT), Mail Processing Improvement (MPI), and Investment.
• Additionally created user manuals and reference guides for various projects within the organization by gathering any existing information from team members, conducting interviews SMEs, interacting and working with/learning the system(s) and capturing screen shots, as applicable.
• Author and/or editor of the following, but not limited to, documents: Benefits Strategic Planning and Process Re-engineering Request for Proposals (RFP), Data Reclamation Project Management Plan (PMP), Data Reclamation Data Elements Requirements (also Data Elements Capturing and Process Gatherings for various teams), Pension Data Reclamation Project Request for Information (RFI), IT Logistical Business Continuity Disaster Recovery (DR) Plan, Confidential Imaging System Electronic Document Processing (Output and Input) Manuals, Kofax Retirement Information System (KRIS) User Guide, KRIS 1.2 Test Plan Details and Test Scripts, Board Room SharePoint and Mobile Application Functional and Technical Requirements, Mail and Document Processing Procedures Guide, Imaging System Test Scripts for Kofax Capture 9.0 (document capture software) and KRIS (an in-house SQL Server database (accessed through a SharePoint interface)) implementations, STAR (System to Administer Retirements - a Treasury-based PeopleSoft platform/database) to KRIS Functional and Technical Requirements, Conceptual Confidential Intranet Site high-level architecture diagram, Confidential Operations and Treasury Strategic Plan, Functional & Technical Requirements for the Benefits/Member Services Form Automation and Recognition Project.
• Created numerous and varied Training Decks/Presentations, Cross-Functional Business and other assorted Process Flows, Information/Instruction Guides, FAQs, Focus Group Responses, Quick Reference Guides, Meeting Minutes, Memorandums, Status Reports, Agendas, and Action Items surrounding myriad projects.
• Assisted in the Document Types and Mapping cleanup effort for FileNet and KRIS conversions/upgrades.
• Created a logo for their Information Technology department.
• Created the IT Change Management (CM) Policies & Procedures document, assisted in mapping process utilizing the Information Technology Infrastructure Library (ITIL), and worked with Remedy Ticketing system - Altiris during the process.
• Participant in the iPad training process for the Board of Trustees and completed the following to that end: Conducted internet research around iPad usage and iPad training videos, created a User Guide and a Quick Reference Guide, and assisted in training Trustees.
• Participant in the FileNet Enhancement project and completed the following to that end: Created multiple versions of Project Schedules, Project Tasks, and Project To Do Lists, as well as a Project Plan, Test Plan template, and Functional & Technical Requirements.
• Participant in the Kofax Enhancement project and completed the following to that end: Created multiple versions of Project Schedules, Project Tasks, and Project To Do Lists, as well as a Project Plan, Test Plan template, and Functional & Technical Requirements.
• Participant in the Kofax Capture 10 Upgrade process and completed the following to that end: Created multiple versions of Project Schedules, Project Tasks, and Project To Do Lists, as well as a Project Plan, Test Plan template, Functional & Technical Requirements, Training Guides, edited Training Exercises, and built the folder structure within the Project Server site.
• Participant in the Confidential Intranet Project and completed the following to that end: Request for Quotations (RFQ) to Build and Implement Confidential SharePoint 2010 Intranet, Request for Proposals (RFP) to Build and Implement Confidential SharePoint 2010 Intranet, Confidential Intranet Requirements document, Confidential Intranet Wireframes, multiple flows, and presentations around the Confidential Intranet.

Confidential - Herndon, VA

Technical Writer

Responsibilities:

• Sole Technical Writer for the Managed Security Services (MSS) Operations Onboarding Strategic Planning and Process Re-engineering effort/project.
• Author and/or editor of the following, but not limited to, documents: Issues, Pain Points, and Confidential Risk Items, MSS Onboarding Future State Process Flows, OBD Working Papers, MSS As-Is Organization Chart.
• Created numerous and varied Process Flows, in-depth and highly detailed Interview Transcripts, and Meeting Minutes.
• Assisted in the ITIL Process Mapping effort.
• Created file structure and managed materials within SharePoint Project Site.

Confidential - Washington, DC

Technical Writer

Responsibilities:

• Rolled onto the BI CoE (Business Intelligence Center of Excellence) (formerly BI TEC (Technology Engineering Center)) team September 2010, after being with Loss Forecasting & Allowance (LF&A) group for one year (see position below).
• Worked on the Operation & Technology (O& Confidential ) Executive Dashboard under the KPI/KRI (Key Project Indicator/Key Resource Indicator) project.
• Responsible for authoring hardware and software documentation either for the organization's internal computer systems or their third-party vendors.
• Chief among my technical writing responsibilities was the production of user documentation files, also known as "Help" files. As such, created, edited, and/or completed the following documents for the O& Confidential Executive Dashboard Release 2.0 utilizing Confidential -specific SDLC 2.0 guidelines and templates: O& Confidential Executive Dashboard MicroStrategy CM Process, Scope Document, Service Level Agreement (SLA), Application Architecture, ARQ Data Governance Review Questionnaire, Benefit Feasibility Reassessment, Design Document, DTM, Operations document, Technology Controls, Test Plan, PMAP PRR Walkthrough Presentation, and User Guide.
• Created, edited, and/or completed the following documents for the O& Confidential Executive Dashboard Interim 2.0 Release (different from that above) utilizing SDLC 2.03 guidelines and templates: Scope Review Report, Software Configuration Management Plan, Project Management Plan, POC Table, Architecture Documentation, Interface Control Document, Detailed Design Documentation, Application Contingency Plan (ACP), SLA, User & Training Documentation, Operations Documentation, Solutions Specifications, Code Review Documentation, Requirements Review Documentation, Situation Room Close Impact Self Assessment, Reconciliation Test Case Specification, Test Cases, Development Test Results Summary Report, Release Notes, Implementation Plan, and Post Implementation Review Documentation.

Confidential - Washington, DC

Technical Writer

Responsibilities:

• Team member of the Project Management Office (PMO) under LF&A, on the Loss Allowance side, under Business Analytics & Decisions (BA&D - Analytics).
• Created, uploaded, and maintained documents on SharePoint site as well as Internal Shared Drive.
• Created the following documents: Business and Functional Requirements for the Econometric Loss Reserve Model (ELRM), Business and Functional Requirements for the Transitional Loss Reserve Model (TLRM), Business and Functional Requirements for the Relational Transitional Loss Reserve Model (RTLRM), Test Plans and Test Cases for the ELRM, LF&A Production Readiness Review Walkthrough template, LF&A Model Development Procedure, LF&A Performance Tracking Business Requirements, LF&A Model Performance Tracking Scope Statement, Scope Document, and Business Requirements, MFCALA Delinquency Report Procedure, Model Procedures for ELRM, Scope Document for Backtesting.
• Co-created a Documentation Plan for the LF&A Group and TLRM Application Design Document.
• Edited existing Policy Mapping documentation for the Loss Reserve Model (LRM).
• Created many Significant Change and SOX Waiver documents for Emergency Bug Fixes and New Releases for the ELRM, ADJ, MHB, LRM, and LFM models.
• Created various LF&A centric templates to use across the group for standard documentation efforts.
• Continuously created (End User Computing) EUC Change Templates, SOX CCB Implementation Waivers, EUC Significant Changes, Change Control Requests, PRR, and PMAP documentation for various releases including but not limited to the Loss Reserve Model (LRM), the ADJ (Allowance Adjustment Model), ELRM, Money Page EUC, SOP-03-3 EUC, MHB (Manufactured Housing Bond), SF Workouts EUC, and MF LAM.
• Provided edits on various documents (e.g., Model Documents) relating to the following models ADJ, MHB, ELRM, LRM, MF LAM, Money Page, SF Workouts, SOP: EUC documents, such as PMAP, PRR Checklists, etc.
• Updated MHB Model aka Private Label Securities Wraps (MH Wraps) Model Documentation.
• Created several documentation assessments, inventories, and outlines of what was needed versus what was in place for all Allowance projects.
• Created SLA, Execution Procedures, and Process Description templates.
• Co-created Documentation Requirements for EUCs in LF&A document.
• Co-created SharePoint site to house all LF&A departmental documentation templates.
• Created Missing Values document for the ELRM effort.
• Mapped missing policies within the FAS (Financial Accounting Standards) 5 Business Requirements document to the appropriate business requirements.
• Edited the SAB (Staff Accounting Bulletin) 102 Adjustments Memorandum for Q4 2009 for the Single Family Allowance for Loan Losses Team.
• Created required SDLC documentation for the Allowance Implementation effort during Q2.
• Provided edits on the follow documents: Loss Allowance and Forecast Analytics, Current- Confidential -Risk Model: Severe Delinquent Risks, Single-Family Credit Expense Forecast, HAMP Loan Modification Forecast, and Execution Procedures.
• Attended SDLC 2.0 Training and applied knowledge to various projects, utilizing SDLC templates throughout.
• My initial contract was extended by six months to work on other projects for various teams throughout the organization due to performance, work ethic, quality work products, far exceeding expectations, and consistently delivering either prior to or concurrent with client-determined timelines (see position above).

Confidential - Washington, DC

Technical Writer

Responsibilities:

• Team member of the Enterprise Human Resources Information (EHRI) group supporting the Electronic Official Personnel Folder (EOPF) software system created for the Confidential (OPM) and utilized by myriad branches of the Federal Government.
• Sole Technical Writer for the EHRI group.
• Created new OPM Concept of Operations (CONOPS) for EHRI document utilizing outdated EHRI Hosting CONOPS document as well as existing EHRI Plan of Actions and Milestones for Continuity of Operations and Disaster Recovery document.
• Owner of EHRI Operations Team Weekly Meeting slide presentation, implementing weekly updates as provided by team members and distributing to Operations Lead prior to meeting.
• Created miscellaneous Cover Letter templates, Meeting Minutes, and Memorandums for various projects.
• Created the following documents: Public Access Restrictions to eOPF Policy Statement, EHRI Public Key Infrastructure (PKI) Policy Statement, eOPF System Use Notification Message Policy Statement, and the eOPF Access Methods Standard Operating Procedures (SOP).
• Updated and edited the following existing documents: EHRI Risk Management Plan, EHRI Contingency Plan, EHRI Configuration Change Control Board (CCCB) Charter, EHRI Communications Plan, DLA Security Scan Results, eOPF Consolidated AVI-AVI/S Module Overview (v4.1), RetireEZ Risk Management Plan, RetireEZ Requirements Management Plan, RetireEZ Request for Information (RFI), EHRI Configuration Control Board Charter, eOPF Rules of Behavior Handling, and the OPM EHRI Data Warehouse Contingency Plan adding five new subsections.

Confidential - Dulles, Virginia

Senior Technical Writer

Responsibilities:

• Team member of Ad Systems Development Team under the Platform A Group and sole Technical Writer.
• Created a Project Plan for the Media Planning System (MPS) User Guide effort.
• Created Tool Justification Memo for MPS User Guide effort outlining various reasons for using both Microsoft Word and Adobe FrameMaker to create final document.
• Created a User Guide for the newly developed in-house ad serving system MPS.

Confidential - Washington, DC

Technical Writer

Responsibilities:

• Sole Technical Writer for the firm’s Information Systems department Confidential their headquarters in Washington, DC.
• Worked with the IT Regional Director, Messaging Systems Manager, PC Network Applications Manager, Network Operating Center (NOC) Manager, Messaging Application Specialists, Database Analysts, Network Administrators, Network Engineers, and Service Provider Implementation Systems Engineers to glean information and create needed documentation for use during emergency recovery and restore situations.
• Created various recovery and restore documents: CommVault Galaxy Restore Procedures, CommVault Exchange Mail Store Recovery Procedures, Backup and Replication Architecture Introduction.
• Created recovery and restore diagrams for the firm’s various remote sites: Backup and Replication Topical View, Co-Location Site, Corporate Site, Regional Site, Remote Site, Satellite Site.
• Edited various existing documents and placed within a template that I specifically created for the firm: iManage Local DoubleTake File Recovery Procedures, Local DoubleTake File Recovery Procedures, SRO Recovery Procedures, Exchange Failover for DoubleTake Recovery Procedures, and some application-specific documentation as follows: Internet Mail Flow Architecture, Activating EMS by Message One, and How to Change Tumbleweed EMF Server.
• Compiled all existing and newly created documentation into one large (250+ pages) manual for use during emergency recovery and restore situations.

Confidential - Washington, DC

Technical Writer

Responsibilities:

• Member of the Regulatory Agreements & Restatement (internally referred to as ‘the Restatement’) effort for the Business Architect Restatement Data Team (within the Execution & Integration Team) and was tasked with overseeing all company work streams (64), grouping their data, ‘scrubbing’ it, and redistributing via a centrally managed repository.
• My initial contract was continuously extended by more than a year to work on other projects for various teams throughout the organization (details bulleted below) due to performance, work ethic, quality work products, far exceeding expectations, and consistently delivering either prior to or concurrent with client-determined timelines.
• Owner of the extremely high-profiled Mortgage Systems & Loans (MSL) Critical Path (internally referred to as ‘the Critical Path’), the Opening Balance Sheet Cumulative Impact (OBSCI), and the Non-MSL Execution Path Dependency Flows that were utilized daily by both Confidential Executives and Deloitte & Touche Auditors for the entire Restatement effort.
• Updated and posted above artifacts, along with their associated change logs (see below) daily to Internal and External SharePoint sites for company-wide and auditor viewing.
• Created and maintained change logs and other Change Control-based documents related to the aforementioned documents in accordance with the SOX/Restatement effort.
• Created and maintained multiple miscellaneous PowerPoint presentations, Visio diagrams, and Word documents in correlation to the Restatement effort.
• Created and maintained New Hire FAQs document for distribution to all new BA Team hires.
• Created and maintained records of new hires, current team members, and potential candidates for internal tracking purposes.
• Co-created and defined job description for additional Technical Writer position.
• Co-conducted interviews with potential Technical Writer candidates.
• Cross-boarded to Project Integration Team once Restatement efforts were underway and helped conceive new documentation and team projects for Get Current and Catch Up efforts.
• Cross-boarded to Get Current Application Architecture team to continue work on the Systems Flows, Dependency Flows, Change Logs, Change Management, and Change Control Board documentation for both the Get Current and Catch Up efforts.
• Owner of the extremely high-profiled Securities Systems Flows (internally referred to as ‘the spaghetti diagram’) and GFee/FIN 46 Systems Flows utilized daily by both Confidential Executives and Deloitte & Touche Auditors for the entire Get Current and Catch Up efforts.
• Senior member of the Technical Writing Team created as a shared resource for the Get Current Application Architecture, Business Architecture, Technical Architecture, Enterprise Architecture, Integrated IT Governance, and Chief Administration Office teams.
• Created updated versions of Business Process flows for the Get Current Application Architecture team. Additionally creating on demand Abstract and Linear Page-by-Page versions of the Business Activities, Business Architecture Artifacts, Business Activity Examples, and miscellaneous spread sheets utilizing Visio and Excel.
• Featured employee within Confidential ’s Quarterly Newsletter, March 2007.
• Featured consultant in Confidential ’s White Paper: Accelerating IT Careers through Contract Assignments, October 2007.