SUMMARY:

• Statistical analysis, mathematical analysis, modeling, simulation, data mining, data warehousing, security, systems analyst, database administrator, systems architecture, web architecture, web development, web design, web content, network engineer, systems administrator, business analyst, network administrator, network architecture, enterprise architecture, problem solving, software development, hardware configuration/troubleshooting, computer assistant
• Technical support, help desk, call center, technical writing, professional writing, grant writing, advertising, publishing, cataloging, journalism, editor, copy editor, communications, visual information specialist, graphic design, trainer, presenter, teacher, systems sales, and supervision of technical staff.

TECHNICAL SKILLS:

Operating Systems: DOS, Windows NT/2000/XP/7/8, Mac OS, VM/CMS, Unix, Linux

Office Packages: Microsoft Office, Word, Excel, Access, FoxPro, PowerPoint, Outlook, Project, WordPerfect, Oracle Developer, dBase IV, FileMaker Pro, Lotus 1 - 2-3, Notes, Novell GroupWise, Eudora

Desktop Publishing: Adobe PageMaker, Acrobat Professional, Quark XPress, Microsoft Publisher, TeX, LaTeX

Graphics: Adobe Photoshop, Excel Graphics, Corel Draw, Paint Shop Pro, Harvard Graphics

CASE Tools: Microsoft Visio

Screen Capture: Snag IT

Web Content Management Systems: Microsoft SharePoint, Office 365, Salesforce, Huddle, Box

Project Management: Microsoft Project

Web Browsers: Microsoft Internet Explorer, Mozilla Thunderbird, Firefox, Google Chrome, Opera

Web Page Design: Microsoft FrontPage, Macromedia Dreamweaver, Fireworks, Flash

Internet Social Networks: LinkedIn, Facebook, Mylife, MySpace

Internet Communication Tools: Wikipedia, Twitter, Skype, YouTube, MeetUp, Blogs, Blackboard

Video Editor: Microsoft Movie Maker

Mathematics: Maple, Matlab, Mathematica, GPSS (General Purpose Simulation System) World

Statistical: SAS, SPSS, S-Plus, Statistix

WORK EXPERIENCE:

Senior Technical Writer

Confidential, Chantilly, VA

Responsibilities:

• Familiar with a variety of the IT field's concepts, practices, policies, and procedures while ensuring proper use of technical nomenclature. Researched, gathered, analyzed, and composed technical information required for preparation of security documentation, standard operating procedures (SOP’s), handbooks, manuals, help files, materials, guides, and reports, among other documentation using a variety of software and research tools
• Validated, verified, and resolved inconsistencies in procedural data contained in existing documents and manuals by interviewing and consulting with SME’s. Actively gathered, analyzed, translated, composed, edited, and formatted a vast variety IT documents and information improving grammar and technical content flow into clear, readable, useable documents for use by technical and non-technical personnel. Daily use of MS Word, Excel, PowerPoint, Visio, SharePoint, Project; Adobe Acrobat Pro, InDesign, Photoshop; Snag IT, HTML. Ensured the central depository is maintained for IT operational documentation. Developed hypertext and on-line help applications. Ensured content and links were up-to-date for operational policies and procedures, among other documents on the agency’s intranet.

Senior Technical Writer

Confidential, Lanham, MD

Responsibilities:

• Operational Analysis Plan, Business Implementation Plan, Disposition Plan, Change Request Plan, Communications Plan; Project Management: As-Built Documentation, Project Management Plan, Communications Plan, Business Case Documents, Enterprise Architecture Documents, Architecture and Design Documents, Architecture Diagrams, System Requirements Document (SRD), Functional Requirements Document (FRD), Database Design Document (DDD), Systems Implementation Plan, Test Planning Document (TPD), Integration, Test, and Evaluation Plan (IT&E), Test Planning Report; Information Assurance: Acquisition Strategy, Information Assurance Plan, Interface Control Document (ICD), System Security Plan (SSP), Disaster Recovery Plan (DRP), Disaster Recovery Test Report; System Documentation
• Installation Manuals, Technical Manuals, Systems Administration Manuals/User Guides, User Guides, Process Guides, Operational Guides, Maintenance/Troubleshooting Guides. Familiar with SDLC methodologies including but not limited to: Waterfall, Spiral; Agile Software Development: Scrum, XP, Kanban: Rapid Prototyping; Incremental; Synchronize and Stabilize. Captured, verified, and confirmed technical content with Subject Matter Expert’s (SME’s), engineers, and project staff for the purpose of synthesizing information into usable documentation. Created, updated, and revised web content for the Confidential ( www. Confidential - inc. com/ ) and the Craft Healthcare Solutions ( www. Confidential .com/ ) websites. Created and established organizational style guide for technical documentation, the employee handbook, departmental standard operating procedure (SOP’s) manuals, strategic analysis stand-up guide, business model guide, and white papers. Designed materials covering interpersonal and management skills as follows: teambuilding, effective presentations, writing, communication skills, leadership skills, management skills, and business negotiations.
• Ensured all documents and publications conformed to the United States Government Printing Office (GPO) Style Manual. Used MS SharePoint 2010 as a Content Management System (CMS). Maintained and updated filing system for all documentation. Managed multiple inter-related projects concurrently.

Independent Technical Writing/Editing Consultant

Confidential, Baltimore, MD

Responsibilities:

• Acquired, verified, and interviewed Subject Matter Experts engaged in developing new products and services or making improvements. Translated verbal and white board technical conversations into Systems Development Lifecycle Documents (SDLC) and Application Lifecycle Management (ALM) compliant documents. Transferred white board drawings into finished Visio documents. Composed, edited, and proofread software and systems documentation/user manuals. Organized, prepared, reviewed, and edited manuals, procedures, policy papers, decision memoranda, and other program documentation. Researched, wrote, edited, and proofread executive summaries, company qualifications, past performance summaries, procedure manuals, service manuals, operational specifications, bulletins, articles, advertising, pamphlets, brochures, newsletters, resumes, memos, theses, dissertations, long papers, short papers, promotional articles, news articles, feature articles, journal articles, technical manuals, manuals, and end-user manuals. Evaluated final documents for content, organization, clarity, style, sentence structure, parallel structure, paragraph structure, paragraph transitions, and global cohesiveness. Prepared publishing in Word, Publisher, PageMaker, or XPress as required. Converted documents to pdf’s using Acrobat Professional when required. Created graphs and charts in Corel Draw, Visio, and Excel Graphics for import into Word, Publisher, PageMaker or XPress as required. Prepared images for prepress in Photoshop and imported into Word, Publisher, PageMaker or XPress as required.
• Computed mathematical analyses using Maple, Matlab, Mathematica, and GPSS. Proficient using Calculus, Differential Equations, Discrete Mathematics, Linear Algebra, Queue Theory, Game Theory, Partial Differential Equations, Numerical Analysis, Difference Equations, and Mathematical Proof.
• Managed projects using Microsoft Project. Analyzed processes and workflow using Microsoft Visio. Prototyped software applications and user interfaces using Visual Basic. Developed Expert Systems using Excel VBA. Designed databases design using Oracle and Microsoft Access.
• Experienced in working with projects from inception to maintenance. Designed peer to peer and client/server networks using Microsoft Windows various operating systems. Administration skills using Microsoft Windows 2000 Pro, XP, Novell, Linux, and Unix. Configured Cisco routers, bridges, switches, and hubs. Designed LAN, MAN, WAN, Wireless, and Satellite networks.
• Constructed Web sites using HTML, XML, FrontPage, Dreamweaver, Fireworks, Flash, Acrobat Professional, and Photoshop. Designed user-centered interfaces using heuristic principles and testing. Applied modern web architecture design techniques for updating existing websites. Maintained web content on new and existing websites.

Creative Non-fiction Editor

Confidential, Baltimore, MD

Responsibilities:

• Led five reviewers in determining non-fiction submissions worthy of publication. Converted essays submitted in Microsoft Word format to Adobe Acrobat PDF’s for review over Bartleby’s website. Reviewed over two hundred essays and art submissions per year, decided on five submissions worthy of publication. Scored creative essays according to clarity, continuity, and creativity. Edited for organization, clarity, style, content, sentence structure, paragraph structure, paragraph transitions, and global cohesiveness for final publication.
• Ensured correct grammar, spelling, capitalization, punctuation, and proper formatting for final publication. Adjusted images for black/white and color press using Adobe Photoshop. Performed pre-press layout of text and images using Quark XPress.

Certified Level III Master Writing and Philosophy Tutor

Confidential, Baltimore, MD

Responsibilities:

• Trained and provided mentoring for interns, level one, and level two writing tutors. Assisted native English speaking students and English as a Second Language (ESL) students with development and improvement of all aspects of writing for completion of various projects, including theses and dissertations. Reviewed and evaluated student responses to writing and reading prompts. Examined for the establishment of a thesis and cited text support leading to a logical conclusion. Evaluated organization, clarity, style, content, sentence structure, paragraph structure, paragraph transitions, and global cohesiveness.
• Edited for correct grammar, spelling, capitalization, punctuation, and proper formatting. Assisted students in formatting written materials according to the style guide used in his/her discipline: IEEE, Microsoft Manual of Style, Automotive Society of Engineers (SAE), American Chemical Society (ACS), American Psychology Association (APA), Associated Press (AP), Modern Language Association (MLA), Chicago Manual of Style, and Turabian style guide. Used Microsoft Word, Excel, Excel Graphics, Access, PowerPoint, Outlook, query tools, structured query language (SQL), web browsers, and search engines as required.

News Reporter

Confidential, Baltimore, MD

Responsibilities:

• Developed strong headlines, leads, and made decisions on angle to play within news stories. Accepted routine assignments from the Editor in Chief and News Editor. Scheduled and conducted interviews in person, over the telephone, and through email, identified and noted developments, conversations, and correspondence requiring follow-up, and composed articles according to the Associated Press style guide standards. Covered newsworthy events not routinely assigned. Composed articles for final submission in Microsoft Word. Composed non-technical correspondence, requests for information, and letters of acknowledgment in Microsoft Word and Outlook.

Administrative Assistant

Confidential, Baltimore, MD

Responsibilities:

• Organized, filed, maintained, and retrieved student admissions papers and records relating to new Confidential Graduate School applicants according to established standards. Located and provided records for review and admission decisions. Informed applicants as to the status of applications through email. Requested additional documents when appropriate, and followed up as necessary. Faxed required materials to relevant academic departments. Composed, edited, maintained, and coordinated non-technical correspondence, requests for information, letters of acknowledgment, and reports for correct grammar, spelling, capitalization, punctuation, and proper formatting. Assembled, verified, and summarized information from office files.
• Screened visitors and telephone calls to the supervisor and various staff. Answered routine inquiries and questions, while referring complex questions to appropriate staff. Referred correspondence and inquiries to appropriate individuals. Identified and noted developments, conversations, and correspondence requiring follow-up. Received, reviewed, sorted, and distributed incoming mail and prepared all outgoing mail. Determined the appropriate subordinate organizational unit to handle technical requests and inquiries and tracked completion of responses.

Senior Technical Writer/Information Management

Confidential, Baltimore, MD

Responsibilities:

• Designated resident expert creating charts and graphs in Excel Graphics and presentations in PowerPoint. Determined best representation of data in graphical form, prepared graphics for academic journal publications, prepared PowerPoint slides for academic conferences and presentations to the State of Maryland. Responsible for all aspects of design in graphic communications, preparing statistical data for graphical presentation for conferences in the fields of health, aging, and long-term hospice care. Created presentations and journal publications for State of Maryland policy makers, academia, and lay audiences.
• Collected and complied highly specialized scientific and technical information from medical databases MedLine, PubMed, GratefulMed, WebMD, and Federal databases HCFA, HIPPA, Medicare, and Medicaid in the areas of health, aging, and long-term hospice care for several social scientists, statisticians, and the State of Maryland for use in reports, briefings, papers, and other documents. Gathered, consolidated, and assembled materials and pertinent data from various health databases and statistical data from Federal and the State of Maryland databases for statisticians, social scientists, staff, and supervisors to conduct complex studies, analyses, and projects in order to assist with proposed solutions. Used databases to collect, organize, and track information by updating data and using standard reports. Skilled in data gathering methods and surveying techniques to collect and analyze various types of information. Received requests from social scientists for statistical data, translated requests written in English to SAS programming code to extract data for statistical analysis.
• Programmed using SAS to extract data for preliminary analysis from State of Maryland confidential health records database and modified SAS programs in order to refine data output results. Performed regression statistical analysis in SAS by mining data from Oracle database on Sun Virga system. Coded and analyzed quantitative data and performed trend analyses, mathematical analyses, and graphical analyses in Excel. Analyzed problems within the State of Maryland Health Care system, HCFA, HIPPA, Medicare, and Medicaid to identify significant factors by extracting statistical data from the State of Maryland Health System database using SAS. Designed, prepared, and produced various written ongoing reports and documents containing statistical data using
• Microsoft Word for internal and external use. Composed technical documents for academia and State of Maryland publication formatted according to APA style guide standards. Evaluated final documents for organization, clarity, style, content, sentence structure, paragraph structure, paragraph transitions, and global cohesiveness.

Product Manager/Senior Technical Writer

Confidential, Hauppauge, NY

Responsibilities:

• Wrote technical documents in clear and concise language such as procedure manuals, service manuals, and related technical publications concerned with installation, operation, and maintenance of electronics, electrical, mechanical, and other equipment. Wrote operational specifications, bulletins, articles, and marketing publications. Acquired and verified knowledge of subject by interviewing subject matter experts engaged in developing new products and services or making improvements, observing performance of experiments and methods of production, referring to blueprints, sketches, engineering drawings and notes, trade and engineering journals, rewrites of articles, bulletins, manuals, or similar publications.
• Served as a Product Manager to the president involving tracking actions, establishing and overseeing administrative processes for home office, satellite warehouses, and overseas vendors. Oversaw the purchase of imported automotive parts for re-sale in the United States. Developed working relationships with other project team members in research and development. Determined applications for automotive parts and ensured correct usage. Prepared, updated, and published European and Japanese automotive parts application catalogs and repair manuals.
• Queried and maintained an in-house developed database for existing and non-existing original manufacturer’s part numbers, competitor part number interchanges, and supplier’s part numbers to avoid duplication of new numbers. Printed reports from database to analyze Interco part numbers without competitor part number interchanges or supplier part numbers. Updated, created, and entered new Interco part numbers, competitor part number interchanges, supplier part numbers, and landed cost pricing into database. Extracted original manufacturer part number information from CD-ROM databases purchased from Japanese and European automotive manufacturers. Performed research on a Polk File CD-ROM database to determine what specific vehicles were registered where in the United States. Maintained automotive research library; made recommendations on which s to carry, maintained inventory of materials, and informed employees of newly added materials. Acted as liaison for all levels of management and staff in resolution of problems with import automotive parts. Researched, evaluated, and reported findings to the President regarding expansion potential in new product lines. Prepared and submitted correspondence to vendors, management, staff, internal operations, and sales force. Used databases to collect, organize, and track information by updating data and using standard reports.
• Prepared correspondence, reports, technical documents, graphs/charts, forms, and other office support materials. Recommended procedural changes to established procedures used in clerical or administrative work processes, such as correspondence control methods, or office work flow improvements. Obtained best possible purchasing terms from prospective new suppliers and negotiated purchasing terms with current vendors.