OBJECTIVE:

• To obtain a position as a lead or senior technical writer /documentation specialist/Business Analyst

SUMMARY OF WORK EXPERIENCE:

• Experience in documenting Government IT systems.
• Extensive experience in writing technical documents as well as analyzing business requirements.
• Hands-on-experience in developing training materials including usage samples and demonstrating software systems and applications to internal staff and external customers.
• Experienced trainer / technical writer / documentation specialist with extensive experience in writing and editing all types of technical, marketing, and end-user literature, including user, system and integration guides maintenance guides, proposals, sales brochures, newsletters, flyers, installation guides, quick reference guides, procedure guides, training guides, functional requirements documents, and troubleshooting/disaster recovery guides for a variety of audiences in a variety of media.
• Experience in developing online documentation, online help and reference materials, and online tutorials.
• In-depth understanding of documentation requirements, documentation strategies and document design.
• Experience in developing documentation of Deliverables covering the entire software development life cycle SDLC , namely Planning, Requirements, Design, Coding, Integration, Testing, Release, and Maintenance, using AutoPlan or MS Project to plan, schedule, track, review, deliver, and maintain end-user documentation. Coordinated and ensured quality control over the final production of all documentation deliverables.
• Experience in designing document templates and developing style guides.
• Reporting of defects and implementation of documentation quality control and process improvement.
• Supporting system, regression, and integration testing including documentation testing.
• Experience creating graphics, layout and document design using Visio and word processing formatting tools.
• Good understanding of Web-based environments. Experience in supporting Web screen design and developing contents for Intranet and Internet.
• Experience in gathering information from customers, support staff, developers and integrators, and reporting weekly and monthly progress on assigned projects.
• Implementing single-source information technology.
• Planning and scheduling documentation releases and printing to HTML/Web, PDF, and online help.
• Implementing UML Unified Modeling Language methodology in writing business requirements.
• Experience in implementing process improvement and product development using Six Sigma methodology, ISO9000, and Total Quality Management.

PROGRAMMING LANGUAGES:

C, HTML, UNIX Shell Script, XML

SOFTWARE:

FrameMaker, Adobe Acrobat and Distiller MS Office Suite including MS Outlook, MS Word, MS Excel, MS PowerPoint MS Visio, MS SourceSafe, MS FrontPage, MS Project WordPerfect Telnet and FTP Adobe Photoshop RoboHelp and RoboDemo Unix vi SnagIT Adobe PhotoShop and PaintShop.

DATABASES:

MS SQL, MS Access

OPERATING SYSTEMS:

UNIX, Windows 2003/2007/XP, MAC OS, NextStep

WORK EXPERIENCE:

• Develop user and other technical documentation for the Consolidated Renal Operations in a Web-enabled Network CROWNWeb Project using MS Word, Excel, Adobe Acrobat, SnagIt, Adobe Photoshop, MS Project, and Subversion.
• Analyze business requirements using HTML prototyping, developing functional specifications, data spreadsheets, and use cases.
• Create the style guide and templates for this effort and ensure that milestone dates are met.
• Work with functional and technical experts including the QA team to ensure the user and technical documentation is complete and accurate.

Teach Technical Writing.

• Managed the MOCAS Rehost Project effort to develop/redesign/update two large and complex user documentation approximately 15,000 pages and technical documents approximately 30, e.g., Project Management Plan, Software Design Description, Software Architecture Description, Software Interface Design, etc for the MOCAS System using MS Word, Excel, Visio, SourceSafe and PaintShop.
• Created the style guide/templates for this effort, assign work load to individual technical writers in the group, and ensure that milestone dates are met.
• Worked with functional and technical experts including the QA team to ensure the user and technical documentation is complete and accurate.

• Developed a functional/business requirements document using FrameMaker, MS Excel and MS Visio.
• Implemented UML in developing business use cases.
• Worked closely with programmers and business/finance experts to gather and analyze information.

• Teach Technical Communication and Publication Skills using PowerPoint, Word, Excel, Visio, and Publisher. Experience in teaching Web classes using WebCT and Blackboard programs.
• Teach Professional/Business Communication.

Technical and User Documentation

• In a Visual Basic, Visual C , Java/J2EE, Java Script, SQL Server, and Oracle environment, developed documentation requirements and strategy.
• Designed and developed document templates in Microsoft Word/FrameMaker and style guides.
• As part of the Project Plan, contributed to and supported the documentation of Deliverables specifically for the end-user, using MS Project and TestTrack to plan, schedule, set milestones, review, deliver and maintain documentation including sign-offs, both in hardcopy and electronic/online formats. The documentation effort included peer and management reviews and end-user feedback for content and process improvement.
• Documentation deliverables included user and procedure guides, error message/troubleshooting guides, system and integration guides, installation guides, reference guides, training guides, online help, release notes, usage manuals, tutorials, white papers, etc. in the appropriate media.
• Supported marketing/sales literature development using Word and PowerPoint.
• Developed online documentation using Adobe Acrobat and Distiller, online help using RoboHelp, and online tutorials using RoboDemo.
• Supported system testing.
• Wrote training materials including tutorials and business case usage samples using PowerPoint, Visio, and Word.
• Implemented documentation process improvement and reported bugs in applications using TestTrack and Six Sigma.

Technical and User Documentation

• In a Unix OS, TCP/IP, and LAN/WAN environment, developed and maintained document templates and style guides in vi and FrameMaker.
• Developed templates and procedures for disaster recovery of system crashes and data loss from software and hardware failures.
• Experience with messaging platforms, voice over IP, wireless communication, etc.
• Wrote and edited technical and user documents.
• Developed online documentation in Acrobat format and online help using RoboHelp.
• Implemented document quality control and process improvement.
• Prepared training materials and demonstrated systems and applications.
• Prepared UNIX manual pages using SHELL scripting.
• Contributed to the documentation of Deliverables for the end-user as part of the Project Plan, using AutoPlan to plan, schedule, track, deliver, review, and maintain documentation in both print and electronic/online formats, according to client RFP and requirements specifications. Included reviews, usability testing and user feedback for content and process improvement.
• Documentation deliverables included technical and user guides, error message/troubleshooting guides, system and integration guides, installation guides, reference guides, training guides, online help, release notes, in both electronic and print media.

Technical and User Documentation

• In an IBM-370 and AS/400 environment, developed online help for Sterling's electronic data interchange EDI application.

Technical and User Documentation

• In a Unix OS, TCP/IP and LAN/WAN environment, wrote and edited 3 technical and user information manuals for Japan's Nippon Telephone and Telegraph.