Chief Architect Resume

TECHNICAL ARCHITECT

Technical Architecture, Business Requirement Analysis, Delivery Management, Consulting and Systems Integration
Applicant has been instrumental in designing state-of-the-art contact center solutions for over 16 years. Because of his in-depth technical knowledge and project based experience with a multitude of clients, Applicant has the ability to understand and convert complex customer requirements into best-of-class technology solutions with ease and clarity. Applicant is an asset to an organization associated with delivering technology based products or solutions. Applicant has also received two patents for his work in the Contact Center field.

Technology Leadership and Mentoring, System Architecture and Design, Contact Center Solutions, Outbound and Inbound Voice Application Design, Healthcare Solutions, Vendor and Proposal Development, Budget Planning and Management, Client Relationship Management, Resource Allocation, Delivery Management, Offshore Services

Professional Experience

Confidential– Folsom, CA 2003 to Present

Principal Architect

Current Assignment – Contact Center Architect – vmware (June 2009 – Present)

As the technology lead / architect for a multi-million dollar contact center integration project I have the following responsibilities:

Responsible for ensuring the design matches the business requirements and on time project delivery
Working with the vendors (Avaya, Oracle, Emipirix) to ensure all system specification match and interfaces are designed according to spec.
Acting as the SME for Avaya contact center products ( PBX , Voice Portal and IC )
Acting as a single point of contact for all technical issue related to the projects
Working with vendors to drive team work and quick resolution to issues

In addition to the architect role I am also filling in the role of a Telecom BA for vmware. As a BA my responsibilities include

Working with the business to design voice portal call flow and VUI
Conducting Demonstrations to all the business stakeholders during various stages of the project.

Prior Assignments

Applicant has been engaged in numerous contact center applications ranging from ‘pre-call routing applications for a fortune 500 client’, to ‘desktop and CRM integrations and implementations for financial verticals’, to ‘call center operation analysis, agent productivity and optimization of call centers’. Applicant personifies Sanah’s commitment to delivering the highest quality services to its clients. He built a reputation for his strong work ethic, exceptional client service, and value driven approach to Contact Center projects, supplying an ROI calculation with all of his proposals.

Applicant has designed and delivered solutions for the following customers at Confidential:

Blue Cross Blue Shield of Michigan
VW Credit
Strong Financial
Daimler Financial
Chrysler Financial
E*Trade
Sterling Commerce
Varolii Corporation
Tellme ( Microsoft Subsidiary )
Wake Heart

Confidential Nov 97 – December 02

Chief Architect

As Chief Architect of professional services group Applicant was responsible for driving creativity within his team and designing solutions using Confidential products and technologies. His team acted as the go-to technology experts and advised on the technical & architectural integrity of solutions to meet customer requirements. At Aspect, Applicant was instrumental in providing thought leadership to the products team. His designs on several occasions acted as catalysts for new products and innovations within aspect.

Key Accomplishments

Received 2 patents in 2002,2005 for designing the core engine used in Aspect products for multi media queuing and blending in Contact Centers.
Acted as Chief Architect for the largest successful professional services implementation at Microsoft and lead a team of 20 senior consultants positioning Aspect as a leader in multi-channel contact center solutions.
Received several distinguish achievement awards for being the top architect within the organization.
Designed over a 100 successful contact center implementation for Aspect.

Prior to 1997

Confidential 1996-1997

Confidential 1994 – 1997

Confidential 1993 - 1994

Education & credentials: Bachelor in Engineering, Confidential institute Executive Management-EPGC , Confidential university

Technical TrainingC, C++, VC++, Object Oriented methodologies, PMI certification, Aspect Unify, Aspect ECS , eWfm , Oracle PL/SQL, Avaya , Genesys T-Server , Salesforce , Varolii , TellMe , Voxeo , VXML

Technical Skills

Operating systems – Windows, UNIX, LINUX, Ubuntu
Programming Languages/ Databases - C, C++, VC++ , ASP.NET , C# , VB , PL/SQL , Oracle , MySQL , SQL Server , TimesTen , DB2 , Informix.

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