SUMMARY:

• Extensive experience in technical editing, technical writing, systems analysis, design, and programming, with a strong focus on user analysis/support. Experience in Office Automation, Word, and Excel. Experience with DoD projects and standards.

PROFESSIONAL EXPERIENCE:

Senior Technical Writer

Confidential, Brick, NJ

Responsibilities:

• Wrote and edited documents on the Rational Tools Team project for the Department of Veterans Affairs (VA). Performed technical writer review of all internal and user - facing documents, including installation guides, how-to guides, and instructional material. Updated documents in Source Control. Rational Team Concert to collaborate with team and track all work done on documentation. Updated installation guides to be complete and accurate during software updates.
• Wrote material for users of IBM Rational Tools. Wrote and updated how-to procedures for Rational Tools Team website. Took notes of meetings and distributed to team members. Maintained team roster.

Technical Writer

Confidential, New Orleans, LA

Responsibilities:

• Writes and edits documents on projects for the Department of Veterans Affairs (VA). Prepares documentation that will enhance communications with veterans seeking benefits. Have MBI security clearance, PIV card, and VPN access. Proficient with Microsoft Word, Excel, PowerPoint, Visio, Access, SharePoint; and Rational ClearCase and ClearQuest

Technical Writer

Confidential, Gretna, LA

Responsibilities:

• Worked in department that prepares reports to be delivered tocustomers documenting tax credits for Research & Engineering projects. Customers are power companies. Wrote tax code review manual for Project Managers. Also performed technical editing of engineering reports

Technical Writer

Confidential, New Orleans, LA

Responsibilities:

• Wrote documentation for banking procedures for following departments: Return Items, Exceptions, Wire Transfers. Met with users to observe procedures and wrote documentation. The Exceptions system involved conversion to a new software system. Environments: Microsoft Word and Visio.

Database Programmer

Confidential, Gretna, LA

Responsibilities:

• Worked in department that prepares reports to be delivered to customers documenting tax credits for Research & Engineering projects. Customers are power companies. Developed Microsoft Access databases to import customer data and in corporate in reports. Experience in Microsoft Office Automation using Visual Basic for Word and Excel. Also performed technical editing of engineering reports using Track Changes option of Word.

Software Developer

Confidential, Metairie, LA

Responsibilities:

• Developed software for use by vending machine companies. Extensive use of SQL stored procedures. Environments: VB 6, SQL Server, and Crystal Reports

Systems Analyst

Confidential, Metairie, LA

Responsibilities:

• Wrote software and documentation for Medical Billing system. Also developed an Inventory Control system and enhanced a Point-Of-Sale system. Environments: Medisoft, Advantage database, Visual Basic, Microsoft Access.

Software Developer

Confidential, New Orleans, LA

Responsibilities:

• Worked as team member on development of Point Of Sale system using Visual Basic version 6, COM and ActiveX objects with SQL Server 7 database.

Systems Analyst

Confidential, Gretna, LA

Responsibilities:

• Worked on Laboratory Information System for medical testing lab using for a client/server system. Environments: Windows 2000, SQL Server, VB 6 with COM, and ASP

Systems Developer/Programmer

Confidential, Metairie, LA

Responsibilities:

• Developed software for a printing company. Worked on conversion of scheduling system. Designed database and wrote program for new estimating system, to be deployed on Windows NT server with remote users. Wrote system using Microsoft Access to monitor paper usage. Environments: Visual Basic, Microsoft Access

Systems Analyst/Programmer

Confidential, Harahan, LA

Responsibilities:

• Developed and enhanced software for the Navigation Production System, a database/mapping system in support of post-mission processing for offshore oil exploration. A shipboard navigation computer provided input data. System functions included generation of maps, client data tapes, archive tapes, and reports.

Environment: s: FORTRAN for VAX/VMS and C for UNIX workstations.

Technical Writer/Programmer

Confidential

Responsibilities:

• Wrote documentation for User's/Operator's Manual and Program Maintenance manual. Wrote programs for remote sensing system receiving data from orbital satellites. Worked extensively on a component producing Sea Surface Temperatures for the Naval Oceanography Office. Wrote programs to create schedules used by an acquisition system to receive live satellite data. Wrote formal test procedures for system acceptance tests.

Computer System Designer

Confidential, New Orleans, LA

Responsibilities:

• Worked in New Orleans on the Reserve Support System. This is a database management system maintaining information on all personnel in the Naval Reserves. Wrote Subsystem Design Specifications for a teleprocessing system. Other programmers wrote code using my design.