Sr. technical Writer Resume

SUMMARY:

A versatile leader and senior technical writer with a long record of bringing complex projects to successful completion. Held positions at three Fortune Global 500 corporations, designed major documentation suites, built and maintained high - functioning cross-geographical teams, and controlled a $9 million annual department budget. Strengths
Creating and contributing to proposals, Statements of Work, Master Service Agreements, Service Level Agreements, and presentations for Quarterly Business Reviews.
Designing and creating targeted content and complete documentation suites using Adobe FrameMaker, Interleaf, Microsoft Word, and other authoring platforms.
Creating content from engineering design discussions, specifications, customer requests, marketing collateral, schematics, hands-on usage, and user interaction.

TECHNICAL SKILLS:

TOOLS: Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook, SharePoint, etc.), Microsoft Expressions, Adobe Systems (FrameMaker, Captivate, Dreamweaver, Photoshop, Illustrator, Acrobat, etc.) WebWorks, SAP Ariba, Astoria, Vovici Enterprise Feedback Management Solution, Google Webmaster Tools, WordPress, Google Analytics, NetInsight WebAnalytics, Atlassian Confluence/Jira, Rally

PROFESSIONAL EXPERIENCE:

Confidential

Sr. technical Writer

Responsibilities:

Responsible for developing technical content related to Confidential 's Connected Vehicle suite of products.

Confidential

Website Designer / Developer

Responsibilities:

Design, develop, and deploy websites using a variety of tools, including Adobe DreamWeaver, Microsoft Expressions Web4, and WordPress. Extensively research and tailor metadata, site content, and touchpoints to take advantage of current SEO standards and trends. Primary clients are private practices in the mental healthcare industry.

Confidential

Senior Technical Writer / Project Coordinator

Responsibilities:

Was responsible for writing technical content related to Cisco Unified Contact Center Solutions’ suite of products. Worked with Product Owners, architects, and principle engineers to create virtualization and compatibility content for Unified Contact Center Enterprise Packaged Contact Center Enterprise, and Hosted Collaboration Solutions for Contact Center. Also responsible for project managing and implementing a wiki markup-to-HTML conversion of all Contact Center-related wiki pages, totaling over 3700 documents.

Confidential

Senior Project Manager / Technical Documentation / Graphic Design / Tutor

Responsibilities:

Credited producer for the independent film, Cry. Cry was nominated in 5 categories, and winner of the Best Feature Film of 2015 at the International Filmmaker Festival of World Cinema, Milan.
Created icons for mobile apps developed by JHLin Software.
Provided tutoring for technical content design, creation, and delivery.

Confidential

Senior Project Manager / Technical Documentation / Vendor Relationships

Responsibilities:

Created and contributed to proposals and Master Service Agreements and Service level Agreements in conjunction with Cisco Corporate Branding, Cisco Legal, and Cisco Product Marketing teams.
Created and managed Statements of Work supporting both domestic and international vendor contracts.
Created internal and external presentations and associated content for Quarterly Business Reviews with V- and C-level executives.
Managed teams that created and delivered technical content supporting Cisco’s core Collaboration and Unified Communications products, with annual revenues in excess of $3.9 billion. These products included Cisco Communications Manager, Contact Center, IP Phones, CUP/Jabber solutions, and Hosted Collaboration Solutions.
Directed a one-year, 35,000-page FrameMaker-to-XML technical content migration project to streamline content, improve reuse, reduce cost, and improve customer satisfaction.
Ensured strategic vision and goals aligned with Cisco corporate and business-unit initiatives.

Confidential

Senior Technical Writer

Designed, led development, and co-authored the first Cisco CallManager documentation and online help suite.

Confidential

Senior Technical Writer

Responsibilities:

Acted as department lead for document release control system.
Performed database administration, developed UNIX shell script tools.
Helped develop procedures required to achieve ISO 9000 .

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