SUMMARY:

• Excellent writing skills with MS - Word, PowerPoint, Snagit, and Visio
• Fastest Writer - Finished last project of 7 manuals in 2 months
• Use single-source text for Operation & Maintenance (O&M) Manuals and manuals saving time and resources
• Willing to provide extra effort and time when needed

TECHNICAL SKILLS:

SKILLS: Documentation Types - Engineering Change Orders (ECOs) - Flow charts in Visio - Online Help files and PDF files - Operator and Maintenance Courses - Patent Applications - Software & Hardware User Guides - Test Procedures - material (online and hardcopy) Software Applications - Adobe FrameMaker 6.0 (creating HTML and PDF files from Frame) - Adobe Acrobat (creating PDF files) - Agile archiving software - Excel spreadsheets - Information Mapping - MS Office & MS Word 7.0 (also converting from MS-Word to Frame) - PowerPoint animated slide presentations - RoboHelp - Snagit screen capture

PROFESSIONAL EXPERIENCE:

TECHNICAL WRITER/INSTRUCTIONAL DESIGNER

Confidential

Responsibilities:

• Used MS-Word, Snagit, and digital photography to create O&M manuals, Installation Guides, manuals, and System Administrator Manuals for the following rail systems:
• Using single-source Word documents, I created courses and PowerPoint slides from the O&M manuals saving the company manpower, time, and money. My courses were used to “train the trainer,” who in turn instruct other personnel how to replace onboard components and wayside equipment.
• Updated Internet Wiki pages for railroad system management.

SOFTWARE TEST ENGINEER/TECH WRITER

Confidential, Uncasville, CT

Responsibilities:

• Tested and documented the system software for computer system security and access to the casino software for Sarbanes-Oxley accountability, creating extensive Excel spreadsheets documenting and testing which department and job functions have access to the various software menus. Documenting access to the software allowed the company to provide security accountability for the Federal Government audit.

SOFTWARE TEST ENGINEER (Contract)

Confidential, Boston, MA

Responsibilities:

• Tested the Blue Sky Solution system software, creating a test plan, an extensive test procedure, and documenting the results of the test for successful system evaluation and reporting problems to the software engineers. The software generates electronic filings to states and banks to prevent violations of the federal securities laws.

TECHNICAL WRITER CONSULTANT (Contract Writing)

Confidential, Cambridge, MA

Responsibilities:

• Built and modified the Pharma Investigator™ Workshop with its 2-day lab using animated PowerPoint slides, which impressed executive-level personnel for laboratory scenarios for pharmaceutical manufacturing planning, testing, and sample data analysis. Assisted the software engineers in formulating and presenting effective and timely solutions to executives of Pfizer, Inc., their primary client.

Confidential, Boston, MA

Responsibilities:

• Project management of Blue Sky Solution system software, creating flow charts, a user manual, and an online HTML RoboHelp, which was used for all National Regulatory Service clients, who sell securities and stock within all US states.

Confidential, Boston, MA

Responsibilities:

• Developed an MS-Word template and created Livelink software user manuals for MetLife, so they could train Sales Associates on the new software for their sales material approval process, saving time and paperwork. Monitored and communicated status and progress of the project to the Corporate Compliance Manager.

Confidential, Boston, MA

Responsibilities:

• Organized and created IT Policy and Procedures manuals for Sabanes-Oxley accountability, so First Marblehead could pass their audit for the NY Stock Exchange.

Confidential, Burlington, MA

Responsibilities:

• Created a Programmer's Manual for the Centrian Camera Tower, Signature pad, and Fingerprint Scanner, incorporating XML files, API, and Visual Basic, which was used to generate new sales in channels marketing for driver’s licenses and identification badges in colleges and universities.

Confidential, Westboro, MA

Responsibilities:

• Created Reports Requirements and Test Plans for compliance with the Sarbanes-Oxley Act, allowing the software product to be submitted to production.
• Created brief tutorial worksheets for TJX project managers to quickly learn new project planning software.

PRINCIPAL TECHNICAL WRITER

Confidential, Maynard, MA

Responsibilities:

• Using FrameMaker, developed user guides for automatic billing and provisioning processes and for new telephony and cable services. The FrameMaker condition tags easily modified the manuals for specific customers saving resources, time, and money.
• Consultant for the senior VP, Chief of Engineering for applications to the US Patent Office.
• Created the AP InterLink OSS Integration Platform Site Planning Guide, which calculated the system deployment and throughput of IT equipment.

SENIOR TECHNCIAL WRITER - Contract

Confidential, Sudbury, MA

Responsibilities:

• Used FrameMaker to develop Operator and Technical manuals for Zymark Confidential to comply with ISO 9000 standards.
• Developed a troubleshooting manual for one of the largest pharmaceutical robotic systems, the Allegro, which performs multiple tests on chemicals using well microplates. Using the manual, one could then troubleshoot the hardware and software from a user interface.