TECHNICAL SKILLS:

Platforms: Windows 2000/XP/NT/Vista/7/8/10, Unix/Linux, Macintosh, OS X

Skills: MS Word, Excel, Visio, Madcap Flare, Markdown, Wiki, Command Line Interface (CLI), PowerPoint, Adobe Illustrator, Adobe PageMaker, Adobe Acrobat, Adobe FrameMaker, Adobe Photoshop, Macromedia Dreamweaver, RoboHelp, FrontPage, PaintShop Pro, HTML, XML, DITA, Github, ClearCase (electronic document management).

PROFESSIONAL EXPERIENCE:

Confidential, Mountain View, CA

Owner/Senior Writer and Researcher

Responsibilities:

• Confidential is an independent information consulting firm. I help my clients identify, obtain, organize and distribute critical business information. I specialize in meeting the business information needs of FDA - regulated companies, including biotechnology, biomedical, and instrument manufacturing companies.
• I develop technical documentation including hardware and software user guides, process documentation, test plans, online help, and technical materials.
• I edit and proofread documentation, including manuals, labels, and marketing copy.
• I perform customized research to deliver needed business information, including competitive intelligence, marketing information, customized technical reports, vendor searches, and scientific literature searches.

Confidential, San Jose, CA

Technical Writer and Researcher

Responsibilities:

• Used Markdown to edit their knowledge base and wiki.
• Located service vendors and provided other research services.
• Developed marketing materials.

Confidential, San Jose, CA

Technical Writer

Responsibilities:

• Developed 32 policies and procedures in three weeks.
• Researched information on Confluence.

Confidential, Mountain View, CA

Technical Writer and Researcher

Responsibilities:

• Documented laboratory products for a new genetic sequencer.
• Developed laboratory documentation from the ground up.
• Expanded and improved Madcap Flare templates.
• Converted legacy documents from MS Word to Flare.

Confidential, Danville, CA

Online Researcher/Librarian

Responsibilities:

• I provided research services in support of company projects. These services included locating subject matter experts and expert witnesses, market research, and prior art searches for patent litigation.

Confidential, Foster City, CA

Technical Writer

Responsibilities:

• Improved user communication and analytical results.
• Developed user manuals and quick cards for more than a dozen systems.
• Performed research for management.
• Worked with Subversion document management system.

Confidential, Sunnyvale, CA

Technical Writer/Editor

Responsibilities:

• Improved service efficiency and reduced costs.
• Performed research for management.
• Worked with SAS-based Agile document management system.

Confidential, South San Francisco, CA

Technical Writer

Responsibilities:

• Analyzed and documented nine processes in the Sample Management Department.
• Improved laboratory efficiency.

Confidential, South San Francisco, CA

Senior Technical Writer

Responsibilities:

• Developed a 230-page software user manual for the Experiment Manager software system.
• Developed quick cards for the 8.96 Integrated Fluidic Circuit chip.
• Edited the software manual for the Crystal Vision LIMS.

Confidential, Pleasanton, CA

Software Tester/Technical Writer

Responsibilities:

• Developed software and hardware test plans for the s201 PCR Blood Screening System.
• Assisted with localization of documents to and from Germany.

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

• Developed hardware documentation and online help for mass spectrometers and related scientific instruments.

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

• Developed hardware and software user documentation for the OMX, a SONET-based optical switch.

Confidential, San Mateo, CA

Technical Writer

Responsibilities:

• Developed and documented procedures for network software and hardware, including configuration, installation, troubleshooting, and maintenance documentation.

Confidential, Cupertino, CA

Technical Writer

Responsibilities:

• Developed system and user documentation for a web-based small-business accounting application.

Confidential, Orange, CA

Technical Writer

Responsibilities:

• Provided professional editing and editorial advice on a software feasibility study.

Confidential, CA

Technical Writer

Responsibilities:

• Documented a network testing environment for Y2K compliance testing.

Confidential, Pasadena, CA

Technical Writer/ISO 9001 Consultant

Responsibilities:

• Worked with the Logistics and Materiel Management Directorate to develop and document ISO 9001 procedures in advance of an ISO 9001 audit for NASA.

Confidential, Pasadena, CA

Technical Writer

Responsibilities:

• Working from the ground up, prepared a user manual, programmer guide, and other product documentation for a proprietary surgery scheduling application.

Confidential, Los Angeles, CA

Senior Research Associate

Responsibilities:

• Worked as both a chemist and a technical writer in support of the athletic drug testing and research programs at the Paul Ziffren Olympic Analytical Laboratory.

Confidential, Los Angeles, CA

Senior Chemist

Responsibilities:

• Worked as a chemist and technical writer in an independent forensic analysis laboratory.