SUMMARY:

• Excellent wordsmith with exceptional documentation and illustration skills, a good understanding of technology, and the ability to determine the clearest and most logical way to present information for the greatest reader comprehension.
• 10+ years’ experience with developing:
• TECHNICAL documentation: technical architecture documents, solution architecture documents, system design documents, system integration documents (APIs, XML, JSON), process diagrams, data flow diagrams, entity relationship diagrams, component diagrams, network diagrams, schema descriptions (databases, data warehouses, data lakes), etc.
• BUSINESS communication: contracts, SOWs, RFP/RFI responses, business requirements documents, user stories, business blueprints, policies & procedures, SOPs, user manuals, how-to guides, etc.
• MARKETING communication: marketing proposals, marketing collateral, PowerPoint presentations, product flyers, pre-sales proposals, white papers, journal articles, blogs, etc.
• PROJECT management documentation: Project Charter, Project Plan, Communication Plan, Risk Mitigation Plan, etc.
• TRAINING material: online manuals, interactive material, training videos, etc.
• INSTRUCTIONAL DESIGN and ADULT LEARNING documentation: I have formal education in Instructional Design and Adult Learning as part of my Ph.D. Implemented the ADDIE model in more than one project, involving both cognitive learning and constructivist theories.
• KNOWLEDGE MANAGEMENT documentation: In-depth experience in knowledge management; in institutionalizing knowledge through a process capturing, organizing, and distributing knowledge via KM Repositories, Wikis, FAQs, and Training Documents to maximize the effective use of knowledge; familiarity with the Knowledge Discovery Metamodel specification v1.3.
• Experience in the ERP (SAP, D365), CRM (Salesforce, D365), Service Management (ServiceNow), and custom/opensource development (.NET, J2EE, LAMP) space.
• Experience with Jira, Microsoft Projects, Confluence, SharePoint, MS Office (Word, Excel, PowerPoint), Visio, LucidCharts, Articulate 360, Madcap Flare, Adobe FrameMaker, and other document management / Wiki tools.
• 10+ years in technical development (.NET, J2EE, C/C++, SQL, Big Data, COBOL, RPG) before transitioning to technical writing. Total 20+ years’ IT experience.
• Certified Project Manager from Cornell. Well experienced in Agile methodologies.
• Industries: Manufacturing, Logistics, Finance, Healthcare, Pharma/Biotech, Oil & Gas.

TECHNICAL SKILLS:

• Articulate Storyline
• Madcap Flare
• Adobe FrameMaker
• Visio
• LucidCharts
• PowerPoint
• SharePoint
• Confluence Document 360
• Jira
• Azure DevOps
• Microsoft Projects

PROFESSIONAL EXPERIENCE:

Confidential,New Jersey

Senior Technical Writer

Responsibilities:

• Technical documentation for their Data Platform department.
• Developed end-to-end Leads integration documentation.
• Documented the integration of data from 3rd party marketing service providers into the Data Lake.
• Developed a how-to document for resolving bottlenecks in the integration between the Consumer Data Base and Data Lake.
• The relevant operating environment included Salesforce, Snowflake, MuleSoft, Alation, Matillion, SharePoint, Azure DevOps, Jira, Document 360, LucidCharts, Visio, Madcap Flare, etc.

Confidential, New Jersey

Documentation Expert (Technical, Business, Marketing, and Contracts)

Responsibilities:

• Extensive documentation involving business requirements documents, system design documents, and test plans.
• Assisted marketing department with collateral preparation
• Assisted sales department with NDAs, master service agreements, work orders, etc.
• Used Confluence for developing Reports, and for storing-distributing meeting notes, reports, and other documents.
• Used Jira to keep track of Issues, develop Jira Dashboards, and develop Jira filters using JQL (Jira Query Language).
• Development of Go-To-Market Collateral for product launch, including the main presentation.
• Preparation of all standard contracts for clients, partners, and service providers.
• Documentation of all APIs, database schema, end-to-end dataflow overview, etc.
• Assisted with the development of the SAP Business Blueprint.
• Developed SAP Functional Specs with help from Business and SAP Technical Specs with help from the SAP Team.
• Developed SAP landscape diagrams, detailed Network Diagrams, and Disaster Recovery Architecture (RTO 5, RPO 60).
• Developed detailed user manuals for the Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes.
• Developed a Knowledge Management strategy for the client and implemented a formal process of capturing, organizing, and distributing knowledge via Wikis, FAQs, and Training Documents.
• Prepared lots of training material in PowerPoint format to support the trainers.
• Converted some of these PPTs to Flipbook and hosted them online for easy access. Converted some of these PPTs to video by inserting animation and transition. Prepared many 30-second videos (consisting of screen capture and voiceover) to address micro-tasks such as "How to enter a Purchase Order", "How to request a Store Issue", "How to query a Bin location", and so on.
• Used instructional design and adult learning techniques to create a continuous learning environment for the users using the ADDIE methodology. Interviewed a representative sample of the users to understand their characteristics, desire for change, learning constraints, and pedagogical considerations. Based on the findings, documented the learning objectives, assessment instruments, exercises, content, subject matter analysis, lesson planning, and media selection.
• Created and contributed to the Corporate Wikis and FAQs hosted on SharePoint and Jira Confluence.

Responsibilities:

• Developed extensive user manuals for biotech devices.
• The devices were for patient biometrics, as well as access control systems.
• Developed PDFs, web content, and eLearning training using MS Office, HTML editors, Articulate Storyline.

Responsibilities:

• Developed the Business Proposal that won the project for my client.
• Developed a detailed Project Plan with RACI, Communication Plan, Risk Mitigation Plan, etc. (with the Program Manager).
• Worked as part of PMO to develop a Governance Plan, as well as collate and distribute Weekly Digests for all project stakeholders.
• Developed detailed user manuals for Procurement, Materials Management, Production Planning, Sales, Distribution, Warehousing, and Quality Control processes.
• Documented the BizTalk APIs used by NAV 16 and D365 F&O for exchanging sales orders in XML and JSON formats.
• Prepared a lot of training material in PowerPoint format to support training prior to Go-Live.
• Used SharePoint as the host for all document repositories.
• Prepared numerous 30-second videos (via screen capture and text-to-speech voiceover) to address micro-tasks.
• Documented a Knowledge Management strategy that included a formal process for gathering, organizing, and distributing knowledge via KM repositories, Wikis, FAQs, and Training Documents for the effective use of knowledge across the enterprise.
• Used Articulate Storyline for creating eLearning content. Used Adobe FrameMaker for editing some documents.
• Created and maintained a Corporate Wiki on Jira Confluence.

• Prepared SAP Functional Specs Documentation for change requests.
• Developed SAP Technical Specs (with help from the SAP Team) to implement the approved Functional Specs.
• Documented Data Flows among different sub-systems, and Network Diagrams.
• Developed User Manuals for the changes.
• Worked with SAP SuccessFactors for posting user manuals and other documentation.
• Worked with the SAP Solution Manager ChaRM (Change Request Management) system.

• Developed an extensive Business Proposal; documented the Roll-out Plan by geography; provided implementation methodology per geography; participated in the presentation to the client.
• After winning the contract, prepared Project Plans and RACI for the Netherlands, Finland, Sweden, Poland, Czech Republic, and Singapore (Assisted by the Program Manager).
• Developed a detailed Project Plan with RACI, Communication Plan, Risk Mitigation Plan, etc. (with the Program Manager).
• Developed a Business Transformation Plan for the client.
• Wrote the Project Governance Plan as well as the SOPs for the PMO.
• Wrote a Knowledge Management Plan for an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets, including databases, documents, policies, procedures, and previously un-captured expertise.
• Developed detailed user manuals for Finance, Warehouse Management, Production Planning & Control, Sales & Distribution, and Quality Control processes per the roll-out template. Localized the user manuals for each company.
• Developed and implemented a Continuous Learning system using Instructional Design and Adult Learning methodologies. Used the ADDIE model to analyze, design, develop, and implement the system. The value of Informal Learning was a big part of the design goal. The evaluation system included formative as well as summative evaluation.
• Prepared Training and Learning material, including Train-the-Trainer curriculum.

Responsibilities:

• Assisted with the Business Blueprint.
• Developed User Manuals.
• Documented Data Models and Data Flow Diagrams.
• Prepared User Training material.

Responsibilities:

• Developed the Approach Document & Proposed Methodology using the Model Driven Architecture (MDM) standard from OMG.
• Documented the high-level reverse engineering and forward engineering process using OMG’s Architecture Driven Modernization (ADM) construct.
• Developed User Manuals.
• Developed Training material.

Responsibilities:

• Assisted with the pre-sales Proposal.
• Documented the DR process (RTO 30, RPO 60).
• Developed User Manuals for executing the DR process (both DR invoke and roll-back).