SUMMARY:

• Experienced as technical writer, IT consultant, implementation support / business analyst, testing and support
• Honors B.S. Engineering degree from RPI with strong analytical, research and critical thinking skills
• Effective interpersonal and communication skills with energy and creativity to respond in the moment
• Delivered lectures in academia and client presentations in corporate settings for high - level management
• Early promotion to consultant with Confidential - liaison between business stakeholder community and technology teams
• Technical writing - user guides, presentations, requirements and system documentation, process flows, contingency plans
• Industry experience specialty with financial services and government agency regulated environments

TECHNICAL SKILLS:

MS Office: - Microsoft Word, Visio, PowerPoint, Excel, Access and Outlook

Computing Languages: - C, Java, HTML

CGI Advantage: - City of New York Financial Management System; LDRPS, RPX - Business Continuity PlanningWorking knowledge of Confluence, JIRA, SharePoint, JavaScript, Sphinx, SQL, Unix, Visual Basic, ASP, Mac OS X

PROFESSIONAL EXPERIENCE:

Confidential - New York, NY

Technical Writer

Responsibilities:

• Created specialized, high-profile business scenario guide for Global Risk Portfolio Analysis team and front office trading
• Interfaced with lead developers, SMEs & Managing Director; illustrated complex business use cases clearly & concisely
• Resolved critical gaps in Counterparty Credit Risk (CCR) analytics system documentation for audit compliance

Confidential - Jersey City, NJ

Technical Writer (contract assignment)

Responsibilities:

• Collaborated with internal client teams to craft and revise IAM change management communications and documentation
• Evolved a basic process flow into a Visio diagram for audit - including all detailed steps, stakeholders & multiple systems

Confidential - Jersey City, NJ

Technical Writer

Responsibilities:

• Interacted with SMEs to create job aids for an internal workflow & Confidential management application

Confidential - New York, NY

Technical Writer (contract assignment)

Responsibilities:

• Clarified & documented procedures, workflows (Visio swimlane diagrams) for large scale Campus IT Transformation

Confidential - New York, NY

Technical Writer (contract assignment)

Responsibilities:

• Created a comprehensive user guide for a critical regulatory compliance application - Deal Management System
• Interfaced with SMEs in the Global Market & Investment Banking division to extract procedural information

Confidential - New York, NY

Technical Writer, 04/2015 (contract assignment)

Responsibilities:

• Revised core documentation - Agile SDLC QA methodology; collaborated with QA PM & client Deputy Director

Confidential - New York, NY

Technical Writer

Responsibilities:

• Organized and held meetings with key management stakeholders of 35+ teams
• Completed plans successfully - met audit requirements & business needs for high visibility, multi-million dollar contracts
• Transformed old cumbersome plan format to be clear, concise and actionable
• Assisted creation of and reviewed BIAs; Conducted SWOT analysis for new planning application
• Performed migration of data & plans from old system (LDRPS) to new system (RPX)

Confidential - New York, NY

Technical Writer

Responsibilities:

• Created documentation and technical sales collateral for potential investors and partners of the company
• Authored an architecture document to illustrate how the company's technology works within the online ecosystem
• Interacted with SMEs to extract and communicate critical information clearly, concisely and accurately
• Consolidated information from product management VP, client services team, CTO, software engineers
• Highlighted system benefits via diagrams for data flow and network calls, use cases, implementation tutorials
• Clarified and disambiguated company terminology, documented process flows - enhanced team effectiveness

Confidential - New York, NY

Technical Writer; Change Management Support Analyst

Responsibilities:

• Facilitated change management implementation of new procurement system
• Designed and optimized process flowcharts; updated operating policies and procedures
• Acted as point of clarity and documented business processes and created presentations for vice president
• Conducted end user interviews and knowledge transfer sessions; created specialized support material

Confidential - New York, NY

Technical Writer

Responsibilities:

• Reported weekly detailed status and tracking to project management team - met strict timeline deliverables
• Coordinated resolution of critical, high-visibility issues - key client relationships maintained
• Communicated via phone, email and bulletins with high-level executives and directors in City government

Confidential - New York, NY

Technical Writer; and Application Support (contract assignment)

Responsibilities:

• Created manuals and user guides for global business entity management application
• Helped successfully train and support new users from all levels of the organization, 200+ users in 20 sessions

Confidential - New York, NY

Project Assistant (contract assignment)

Responsibilities:

• Supported project case work - gathered case law information, prepared binders for attorney review
• Organized and maintained large volume case files, 900+ cases

Confidential - New York, NY

Personal and Project Assistant

Responsibilities:

• Acted as representative of the organization; helped organize and streamline business files and workspace
• Wrote correspondence; created and maintained distribution lists; supported day-to-day business workflow

Confidential - New York, NY

Program Coordinator Assistant

Responsibilities:

• Maintained record of critical procedural documents; assisted program coordinator to empower the mentoring team
• Contacted appropriate government representatives for program development and funding

Confidential - NYC

Business English Trainer

Responsibilities:

• Trained high-power executives; created customized lessons based on student level, needs and interests
• Evaluated student progress and satisfaction - average increase of 25% in level after 15, 2-hour sessions

Confidential

Various Temporary Assignments and Study

Responsibilities:

• Co-led communication and effectiveness workshops - life and career coaching (for 1 yr: 15 hr/wk)
• Immersion photography program at Parson's School of Design, Paris; professional photographer assistant
• Full- Confidential theatre acting program at Franco-American Cinema and Theatre, Paris (18 mo.)

Confidential - Boston, Massachusetts

Consultant, Information Technology and Business

Responsibilities:

• Partnered with multi-billion dollar information infrastructure client - IT implementation
• Helped establish credibility and maintain relationship with the client; managed change requests and scope
• Created and executed system tests, assisted UAT; analyzed and reported data conversion results
• Invented valuable Confidential -saving tools and methods for the team - cut task Confidential by 50%