Technical Writer Resume Profile, NJ - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential

Develop app documentation for TESLA Apps: ErcotDesk, WestDesk, Convergence Bidding, PNL
Design and Implement e-learning for GRC enterprise training: e-help, and self-study web-based training
Interface with the business' subject matter experts SMEs from diverse areas
Design and maintain SharePoint site for Dodd-Frank
Serve as business analyst and technical consultant requirement discussion with vendor, feedback and scope

Confidential

Technical Writer/Technology Trainer

Developed student and instructor manuals for the State of Maryland Child Care Administration Tracking System CCATS by analyzing technical documentation and system work-flows to create documentation for program division including user manuals, train-the-trainer materials, student work books, and quick reference guides
Served as Instructor and Assistant Instructor for statewide implementation training prior to the deployment of CCATS Phase II
Managed meetings related to records clean up of the database
Provided updates to training manuals as new releases of software are implemented
Researched and analyzed system modification requests for costing and project purposes

Confidential

Technology Instructor

Confidential

Created e-Help training for medical equipment, devices and software
Shared responsibility for quality assurance of software release translations of materials into 5 languages
Developed system guides and desktop job aids for end users

Confidential

Technical Writer/Technology Trainer

Developed student and instructor manuals for the State of Maryland Child Care Administration Tracking System CCATS by analyzing technical documentation and system work-flows to create documentation for program division including: user manuals, train-the-trainer materials, student workbooks, and quick reference guides
Researched and analyzed system modification requests for costing and project purposes
Managed project meetings related to data database cleanup
Provided updates to training manuals as new releases of software are implemented
Delivered system training

Confidential

Researched and consulted with engineering, electrical and operations subject matter experts SMEs for the Boston Artery Project
Developed training materials for operations, train-the trainer, and student audiences including student manuals, and quick reference guides
Assisted with curriculum development

Confidential

Confidential

Technology Trainer

Conducted needs analyses and implemented training and/or business solutions
Developed and delivered courses via the Maryland Interactive Distance Learning Network MIDLN utilizing streaming video and satellite resources
Assisted faculty in migrating courses to Blackboard
Facilitated technical soft skills training for faculty, staff, and community leaders