TECHNICAL SKILLS:

Tools: Borland Help Compiler for Windows 3.1, Shed.Exe, .hpj (help Projects file), RoboHelp, MS - Office 97, Media view compiler, Media view hypergraphics, Wnqvtnet, Qubase, Promoter, Unix, QA Automator Scripts, Paintbrush, GIF Construction Set, lotus notes, Microsoft Photo Editor, Framemaker and Adobe Acrobat, GroupWise, Knowledge Base, Power Builder, Visio. Knowledge of UML, AUTHORIT, Documentum and Crystal Reports, OS DOS, Windows 3.1/9, Unix, Staroffice, Mozilla, HTML editor, VPN dialer. CWNA, VB 6.0, local Networks, Knowledge of UML and Crystal Reports.

Languages: Visual Basic, Borland C++ 3.x, MS-ACCESS 2.x, SYBASE, HTML Visual C++

Version: PVCS Version Manager, Visual Source Safe (VSS) Control

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

• Assists the Project Manager in planning, organizing and controlling the activities department and in the development of the overall project plans and timetables.
• Content development as per instructional design structured around internal scenarios.
• Prepared documents on Managing and Troubleshooting different networks and Network Protocols.
• Prepared extensive reports on the possible problems and threats faced with wireless networks and methods to analyze and resolve these issues.
• Preparing technical manuals such as client server architecture manuals, networking manuals, functional specifications, design specifications, operations manuals, testing manuals.
• Prepared presentation slides for incremental backups.
• Prepared documents on the implementation of full backup server.
• Prepared documents highlighting the types of bottlenecks created by inadequate hardware.
• Creation of extensive internal courseware development, and provision of result-oriented based on internal systems.
• Study Business procedures and update the policies and procedures.
• Prepared Application and System document and Extensive flowcharts in Visio. Also worked on Microsoft Project.
• Prepared documents based on Sequential Access Data Files & Reports.
• Prepared questionnaires explaining creating List Box and Standards.
• Prepared documentation for clients based on Radio frequency and networking technologies.
• Prepared Application and System document and Extensive flowcharts in Visio. Also worked on Microsoft Project
• Content development as per instructional design structured around internal scenarios.
• Collecting comprehensive information about the subject, including processes, data elements, reports, screen functions, etc
• Communicating between the clients and the project team to gather the required information.
• Preparing presentation slides in Power point.

Confidential - Westport, CT

Technical Writer (SAP)

Responsibilities:

• Assists the Project Manager in planning, organizing and controlling the activities department and in the development of the overall project plans and timetables.
• Content development as per instructional design structured around internal scenarios.
• Prepared networking materials based on protocols, standards, and products.
• Preparing business implementation manuals, strategy documents, operations manuals, technology flowcharts
• Prepared extensive Visio flowcharts in Controlling, Profitability Analysis, and Cost Center
• Prepared materials on simplistic WLAN security solutions.
• Prepared guides related to systems integration, and application design
• Preparing functional and technical manuals for SAP R/3 implementations
• Preparing technical manuals such as client server architecture manuals, networking manuals, functional specifications, design specifications, operations manuals, testing manuals.
• Prepared FAQ’s and user guides based on the business environment.
• Provided support as needed in all phases of technology design and software development such as planning, analysis, testing, integration, documentation and presentation phases.
• Prepared materials and flow charts representing the access control methods.
• Helped update the Real-time data processing manuals.
• Prepared manuals related to the communications in data centers and networks running the IP protocol .
• Prepared detailed documents explaining the ‘Pros’ and ‘Cons’ for various system landscapes.
• Prepared database tables to explicate customization configuration.
• Provided assistance in Change management.
• Provided extensive workflow process on Data warehouses and Data Center.
• Prepared documents on the basis of CRM to Supply Chain to ERP
• Documenting the existing management systems.
• Updating policies and procedures
• Preparing presentation slides, FAQ’s, flowcharts etc.
• Preparing User guides and material.
• Preparing change management documents.

Confidential, McLean, VA

Technical Writer

Responsibilities:

• Assists the Project Manager in planning, organizing and controlling the activities department and in the development of the overall project plans and timetables.
• Preparing compliance and risk management documents.
• Creation of extensive internal courseware development, and provision of result-oriented based on internal systems.
• Study Business procedures and update the policies and procedures.
• Prepared Application and System document and Extensive flowcharts in Visio. Also worked on Microsoft Project.
• Content development as per instructional design structured around internal scenarios.
• Collecting comprehensive information about the subject, including processes, data elements, reports, screen functions, etc
• Preparing presentation slides in Power point.
• Prepare documents on par with the IEEE Standards.
• Prepared materials describing object of different applications.
• Explains the display of the record in the order in which the ADO data control were entered into the database.
• Relationship between search field and search data in an SQL ‘Select’ statement.
• Preparing technical manuals such as client server architecture manuals, networking manuals, functional specifications, design specifications, operations manuals, testing manuals.
• Prepared FAQ’s and user guides based on the business environment.
• Provide customer service and technical support and analysis to the new and innovative projects.
• Participates as needed in all phases of technology design and software development such as planning, analysis, testing, integration, documentation and presentation phases.
• Applies principles, methods and knowledge of Information Technology to specific user requirements
• Designs and prepares technical reports, studies and related documentation;
• Makes Flowcharts and presentations to records results.
• Prepares and delivers presentations and briefings as required.
• Skilled in preparing technical reports
• Organize and conduct meetings as required.

Confidential, NY

Yechnical Writer

Responsibilities:

• Main objective was to define the major types and sources of data necessary to support the business. Creating flowcharts to represent the same.
• Makes Flowcharts and presentations to records results.
• Organize and conduct meetings as required.

Confidential, NEWYORK

Technical Writer

Responsibilities:

• Main objective was to define the major types and sources of data necessary to support the business. Creating flowcharts to represent the same.
• Prepared Application and System document “Message Bus System” and Extensive flowcharts in Visio. Also worked on Microsoft Project.
• Participates as needed in all phases of technology design and software development such as planning, analysis, testing, integration, documentation and presentation phases.
• Applies principles, methods and knowledge of Information Technology to specific user requirements
• Content development as per instructional design structured around internal scenarios which were highly relevant, role-specific, and engaging.
• The work on the specifications/manuals included collecting comprehensive information about the subject, including processes, data elements, reports, screen functions, etc.This involved gathering and reviewing existing documentation, interviewing information technology and business staff, holding review sessions, and updating the existing manuals in a professional, standard, visually appealing format that can be easily understood and d by developers and users of the system.

Confidential, Wall Street, New York

Technical Writer

Responsibilities:

• Creation of extensive internal courseware development, and provision of result-oriented based on internal systems.
• Worked for the Personnel Technology and Human Capital Management Departments.
• The main goal was to define the data entities relevant to the enterprise, and to present the same design the logical internal systems through Visio flowcharts and PowerPoint representations.
• Documenting the existing management systems created & updated existing System Manual (SRM) created Requirement specifications as per the client’s requests.
• Perform data collection and analysis to assess process performance
• Performed complex process analysis functions
• Identify and separate different phases and processes.
• Recommend enhancements to improve different operation specifications and mainly focused on different methods used within the organization.
• Create system processes for user presentation
• Develop processes, procedures and protocols for User Services to ensure effective customer requirements
• Create Visio flowcharts for operational processes.
• The work on the specifications/manuals included collecting comprehensive information about the subject, including processes, data elements, reports, screen functions, etc.This involved gathering and reviewing existing documentation, interviewing information technology and business staff, holding review sessions, and updating the existing manuals in a professional, standard, visually appealing format that can be easily understood and d by developers and users of the system.
• Evaluate current process flows and recommend improvements/changes.
• Perform other related duties incidental to the work described herein.
• Coordinated different projects between different teams’ members to ensure customer satisfaction, customer requirements and on time project completion

Confidential, Ashburn, Virginia

Business Process Analyst

Responsibilities:

• Responsible for creating the framework for organizing the planning and implementation of data resources. The set of data, processes, and technologies that the enterprise has selected for the creation and operation of information systems.
• Providing high level and cost-effective material which included Instructional design e-Learning development, and Instructional manual development with graphics, interactive 'knowledge checks' and synchronized assessments.
• Documenting the existing management systems
• Responsible for creating documentation for the overall software configuration and data linkage supporting a particular SUN application.
• Created Business Process Procedure and Owner manual for the control center
• Worked with UAT, documented test cases, control point documents etc.
• Created Content Management Application used HTML Editor
• Created & updated existing System Manual (SRM)
• Created Job Aids
• Created procedure documents from flowcharts
• Created implementation documents
• The work on the specifications/manuals included collecting comprehensive information about the subject, including processes, data elements, reports, screen functions, etc.This involved gathering and reviewing existing documentation, interviewing information technology and business staff, holding review sessions, and updating the existing manuals in a professional, standard, visually appealing format that can be easily understood and d by developers and users of the system.
• Creating & updating existing System Manual (SRM)
• Coordinated different projects between different team’s members to ensure customer satisfaction, customer requirements and on time project completion.

Confidential, Valhalla, New York

Technical Writer

Responsibilities:

• Providing extensive e-Learning content development for their new SAP system and business processes which provided instruction and hands-on practice prior to implementation.
• Creating & updating existing System Manual (SRM)
• Created Business Process Procedure and Owner manual for SAP implementation
• Created work-around for continuous improvements and enhancements
• Created Business Readiness Tested documentation
• Worked with Process Flow diagrams for different SAP Modules; Process Modification Manual such as accounts receivable, Lockbox process, Credit Card, Manual Clearance, Deduction/Chargeback Management/Promotion Program Management etc.
• Created Log forms for incidents created during SAP implementation, identified the scenario and the issue, and created process flows and procedures for the related issues.
• The work on the specifications/manuals included collecting comprehensive information about the subject, including processes, data elements, reports, screen functions, etc.This involved gathering and reviewing existing documentation, interviewing information technology and business staff, holding review sessions, and updating the existing manuals in a professional, standard, visually appealing format that can be easily understood and d by developers and users of the system.
• Captured SAP screen shots converted them into different forms to improve standards within the organization
• Worked with recites, Camtasia files, flow charts to provide backup documentation to the captured incidents.
• Worked on Knowledge base to study and create various FAQ’s, incidents regarded SAP implementation.
• Compared blueprint process flows to create and manage contemporary documentation.
• Collected and provided information such as technology links, graphics, forms, documents that will reduce the inherent complexities in an ERP system.

Confidential, FL

Technical Writer/ Business Analyst.

Responsibilities:

• The work on the specifications/manuals included collecting comprehensive information about the subject, including processes, data elements, reports, screen functions, etc.This involved gathering and reviewing existing documentation, interviewing information technology and business staff, holding review sessions, and updating the existing manuals in a professional, standard, visually appealing format that can be easily understood and d by developers and users of the system.
• Created the support documentation (specifications, test plans etc) for the lead development team.

Confidential, Brooklyn, New York

Technical Writer/Business Analyst

Responsibilities:

• Created e-Learning material for the employees about the existing processes and system, providing instruction and hands-on practice prior to implementation.
• Created business policies and procedures
• Created tuition assistance manual for the and Development team, user guide for “Employee Benefits Process”, Savings and Loan manual, Investment Manual, Administration manual, Matrix Verifications and bi-weekly deductions procedures manual, standards and procedures manual, formula for calculated Deferral amounts, projection report, compensation amount, calculation Specification, budget process, Flexible Spending Account (FSA) process, flowchart used Visio, investment manual, accrual process, open enrollment, pre-tax/post-tax benefits, employee loan process, employee savings plan contributions, interest income fund, employee long term and short term disability, trust funds, 401k plan, retiree benefit plan
• Worked extensively on Lotus notes, imported/exported files into database, created changes in the database, worked on different applications, attended trained sessions in Lotus notes.
• A key step in validating the architecture for this organization was to consider the currently available material and provide necessary support and to gather all of the essential information regarding processing needs of the organization.
• Worked extensively with people soft for time sheets, retrieved standards and policies, updated user requirement manuals
• The work on the specifications/manuals included collecting comprehensive information about the subject, including processes, data elements, reports, screen functions, etc.This involved gathering and reviewing existing documentation, interviewing information technology and business staff, holding review sessions, and updating the existing manuals in a professional standard, visually appealing format that can be easily understood and d by developers and users of the system.
• Calculated formulas for their finance procedures, monthly invoice process, documented and calculated month-end billed cycle information, ensure all necessary documentation, included contracts, policy and procedures, addendums, service changes, price schedules, responsible for reviewed and documented all billed cycles, documented billed operations issues in billed process.
• Provided assistance in created trained material for new employees
• Documented weekly, monthly, And Ad-hoc Strategic Sourced reports
• Coordinated different projects between different team members to ensure customer satisfaction, customer requirements and on time project completion.
• Work with the appropriate groups to document and maintain complex queries necessary for key procurement initiatives.

Confidential, Stamford, CT

Technical Writer/Business Analyst

Responsibilities:

• One of the main goals was to define the data entities relevant to the enterprise, and to present the same design the logical internal systems through Visio flowcharts and PowerPoint representations.
• Updated the Service Delivery Manual to provide standards for consistent and quality delivery of
• Health & Welfare Benefits Administration for the WinFlex application
• Created transition documents with client & project details listing the relevant services such as payroll, web IVR and ongoing enrollments for different eligibility groups.
• Documented the process of the claims department team
• Created templates and updated the existing SAS 70 process and procedure manuals;
• Updated system and process manual, created sample flowcharts, reports and forms
• Quality assurance, proof reading and review the reports by compared them to prior versions.
• Document total number of census file additions, modifications, missed from the data load moved to eligible, and terminations included on the report on client checklist and compare to prior weeks for accuracy.
• Updated the standard operated procedures and corporate policies documents
• Report any data elements that have a high frequency of change for the file load, (i.e., annual salary changes) to the System Performance Specialist for review used the Clarify Issue Tracked
• System.
• Perform WinFlex system research and problem resolution as required.

Confidential, Jacksonville, FL

Technical Writer/Business Analyst

Responsibilities:

• Create systems manual, installation manual, presentation manual and functional specifications with the business information provided, proof read and edited existed documents, also created flow charts in Visio.

Confidential, Bridgeport, CT

Technical Writer/Business Analyst

• Assisted the university as a proof reader, edited existing documents.
• Create flow charts, presentation slides.

Confidential

Officer Technical

Responsibilities:

• Analyzed latest tools, methods and processes in the market and introduced and suggested the same within the organization, in order to facilitate continuous improvement in software quality and productivity.
• Co-ordination with Syntel’s Singapore office to create statement-of-work for new opportunities documented and tracked project schedules and budgets.
• Created distinct proposal forms so as to maintain standard with constant correspondence with
• Identify documents and report software development issues and created error logs.
• Analyze articles to be published in software magazines for authenticity, language and style.
• Helped in created job search site for Syntel with Robohelp.by researching on materials.

Confidential

Officer Technical Writing

Responsibilities:

• Leaded the development of all supported documentation (specifications and test plans)
• Remedy online help used html format, demo, trained material, user manuals, portal trained slides, SAG - SAP AG user manual, trained material, Euro Trained Material, User Manual and Design Specifications, online help, BVF- Business View Foresight user manual, version control, online help, trained material, CRM methodologies and strategies, ConnectEX Monitor user manual, version control, online help, trained material.
• Actively ensured customer requirements have been achieved
• Identified/documented/reported software development issues and created error logs/reports.
• Developed web pages for Softplus; the tools used to create this webpage were FrontPage Editor. The purpose of this web page was to introduce our organization to the clients.
• Active Participant in project tested
• Held brainstormed sessions conducted interviews with team members and facilitated requirements elicitation sessions

Confidential

Associate Editor

Responsibilities:

• Requested meetings between different team members to concur with the same designs and realize common deductions
• Coordinated different projects between different teams’ members to ensure customer satisfaction, customer requirements and on time project completion
• To develop a manual for the users at Host with instructions for system startup, Understand client/server architecture, downloaded of files, security measures and recovery in face of contingency.
• To develop a manual with directions for Tellers, Vault Operators, Supervisors and Administrators at the branches
• These manuals main intention is to detail instructions for front-end transactions like opened a Savings Account carry out vault operations, generated reports etc.
• Leaded the development of all supported documentation (specifications, test plans etc)
• Understand and documented operability in MS Windows and Unix Operated Systems, documented installation & configuration of basic software packages, error messages and troubleshoot FAQ’s; development of On-line Help for RBPG Functional and user manuals.
• Provided an effective contact for all documentation activities for the projects and created online help on Retail Banked and Electronic Delivery system for new recruits in the RBPG group.
• Established standards in style and language for any documentation produced in-house; developed a standard physical and logical layout for the manuals.
• Version Control Administrator of PVCS 5.x for documents; successful in introduced VSS
• 5.0 - Visual Source Safe 5.0 in the organization
• General knowledge in networked principles (TCP/IP, http/s, firewall, proxy, SSL fundamentals); Enhanced value of Functional Specifications by addition of Data Flow
• Diagrams.
• Document the User Interface provided by the system and provided “know-how” to operate the system.
• Implement change control process in documentation, and track closure.
• Identify/document/report software development issues and created error logs/reports.
• Developed an error-statistics matrix to indicate the nature and criticality of errors.
• Created a Data Dictionary by imported Table / Field descriptions from SYBASE into MS-
• Access 2.x; Wrote queries and macros in MS-Access to generate module-wise data dictionary reports.
• General knowledge in software design principles; Created online Web Pages of the user- manuals.
• I also worked in as a Quality Assurance department for a period of three months. My work was to check the documentation prepared by the Technical writer/business analyst and the module help (screens and other data) provided by the programmer. If I found any discrepancy in the help the same had to be reported to the concerned programmer by raised a Software Fault Report .The technical writer/business analyst was notified to make corresponded changes in the documentation.
• I have successfully trained people as to the various technicalities in the organization.
• Actively ensured customer requirements have been achieved
• My work with Confidential corp required constant enhancement of the manuals as per the client’s requests. Each and every module was developed only after giving proper consideration to the client’s requirements and the specifications provided by the client. This required me to be constantly in touch with the clients and the onsite team.

Confidential

Technical Editor

Responsibilities:

• Responsible for created online help and documentation of user manuals, design
• Specifications, Functional Specifications.
• Successfully created the online help and user manuals
• Created support documentation (specifications, test plans etc).
• Identify/documented/reported software development issues and created error logs/reports.

Confidential

Project Assistant

Responsibilities:

• Responsible for commercial billed, customer service, accounts, technical documentation
• Prepared Purchase Orders for the Customers, Coordinated the billed activity between the headquarters and the Customers by prepared the payment advice, the due date, the date of delivery and the penalty if any.
• Leaded the development of all supported documentation (specifications, test plans etc).
• Hold & requested meet between different team members to concur with the same designs and realize common deductions
• Coordinated different projects between different team members to ensure customer satisfaction, customer requirements and on time project completion.
• Identify/document/report software development issues and created error logs/reports.
• Prepared the technical documentation and send it to the factory and the Customers;
• Successfully corresponded between the Accounts, Projects, Factory, and the Customers
• Introduced new methods for quicker payments and better customer service