EXPERIENCE SUMMARY

• Over all 7 years of rich experience in the field of software quality assurance and software testing
• Experience in the field of Software Quality Assurance using tools like Quality Center/ ALM, JIRA for Applications using technologies JAVA, SQL and UNIX in OSS/BSS domain.
• Involved in reviewing business requirements, functional specifications, and technical designs to deeply understand user requirements for effective Test Planning.
• Designing Test Cases to reflect an accurate understanding of an applications' Business requirement.
• Participated in peer and team reviews of test cases for feature areas and provided feedback to improve test cases.
• Excellent knowledge and working experience in Test Planning, RTM, Test Case Creation, Test Execution and Test results analysis.
• Experience in Test documentation Test Cases, Test Plan/ Test Package Document, Test Summary.
• Reporting using tools like MS-Excel and Quality Center.
• Familiar with SDLC, Testing and Defect Lifecycle.
• Exposure to automation testing using QTP and client proprietary tools.
• Experience in DSL-NMS in Network Creation, Service Order Provisioning and Service Assurance areas.
• Excellent Experience in all phases of testing related to Functional, Regression, Sanity and System testing. Participating in E2E and UAT testing phases.
• Work closely with development teams in investigating and to fix the defects and drive them to closure.
• Develop test within the Tier Support lab, jointly managed with Labs of the detailed methods procedures for introduction of new technology and the hand-off to Tier-2 Network Operations Project Management organizations for field implementation.
• Provide clear and appropriate input, highlighting risk areas to the lead on management information and reporting, helping in improved decision making.
• Effective communicator with the ability to relate to geographically distributed people at any level of business management. Exposure to work in onsite-offshore model.
• Testing with different interfaces and supporting E2E testing with North Bound and South Bound applications to one level.
• Standard Process: ITUP is standard process implemented by AT T for their processes and practices. This is standard guidelines set by AT T which maps SDLC phases with targeted milestones. PRISM is more than configuration management tool aligned with ITUP for deliverables and artifacts.
• Telecom Domain: Sound knowledge and experience of latest technologies 6rd, Vectoring, MPLS, Next Generation CO Layer 3 Switches etc. and vast experience of products like Cramer, NetExpert, Mediation and Activation Layer, Element Management System EMS
• Implement best quality practices in Software Testing Life cycle and various other day to day activities using Lean Six Sigma and ITIL concepts.

TECHNICAL SUMMARY

WORK EXPERIENCE/ PROJECTS

Confidential

Network Management System

Roles and Responsibilities-

• Analyzing and understanding critical and complex requirements.
• Test data creation, supporting End-2-End testing and user acceptance testing UAT phases.
• To interact with Development team, External Teams and Stakeholders.
• Participate with labs development teams during the design/equipment/software certification testing to provide an operational perspective accelerate the learning curve in preparation for field Tier-3 support.
• Defect logging, tracking, follow up, retest in production.
• Develop troubleshooting guides and deliver Knowledge transfer on new design and technology to the Tier-2 Operations, ENOC and GNOC organizations.
• Represent IT in business partner meetings requiring Subject Matter Experts in support of IT client facing organization Service Quality Management.
• Provide End-to-end E2E provisioning, User acceptance Testing UAT First Field application FFA support at the Network Operation Centers.

Manage the risk of new technology introduction via a warranty process aimed at minimizing the impact of potential issue.

Confidential

Network Management System

Roles and Responsibilities-

• Analyzing and understanding critical and complex requirements for Effective Test Planning of new scopes and projects.
• Test cases creation and execution for System testing.
• Defect logging, tracking, follow up, retest.
• End-to-End testing.
• Identification and execution of regression areas.
• Test Data Setup for various phases of testing for internal/external teams.
• To interact with Development team, Onsite team members, External Teams and Stakeholders.
• Support End-to-end and UAT testing phases
• Testing with different interfaces and supporting E2E testing with North Bound and South Bound applications to one level.

Confidential

Roles and Responsibilities-

• Analyzing and understanding critical and complex requirements for Effective Test Planning.
• Test cases creation and execution for System testing.
• Defect logging, tracking, follow up, retest.
• End-to-End testing.
• Test Data Setup.
• To interact with Development team, Onsite team members, External Teams and Stakeholders.

Confidential

Roles and Responsibilities-

• Analyzing and understanding critical and complex requirements for Effective Test Planning.
• Test cases creation and execution for System testing.
• Browser compatibility testing, Web Testing and testing on different WINDOWS and MAC Operating Systems.
• Defect logging, tracking, follow up, retest.
• Test Data Setup.
• To interact with Development team/ onsite team members.
• Supporting UAT and customers.

Confidential

Technical Writing

Roles and Responsibilities-

• Analyzing and understanding critical and complex requirements for Effective Test Planning and Test Case writing.
• Customizing the application per requirements and support deployment at client end.
• Defect logging, tracking, follow up, retest for production defects.
• To interact with Development team/ onsite team members and production support members.