SUMMARY:

• Worked onsite and remotely for Confidential s, Confidential, Confidential, Confidential, HP/USDA, Juniper Networks, Confidential, Siebel/Oracle, Confidential, Dell, ResMed, ICW Group, Confidential, Confidential, Agena Bioscience, and other firms.

TECHNICAL SKILLS:

Tools: and Standards:REST APIs, OpenAPI Swagger Editor, IntelliJ IDEA, Confidential, PlantUml, Altassian GitHub, YAML, HAL json, DITA, XML, Gradle, MadCap Flare, XMLSpy XML, ArboText XML, RoboHelp, Rational ClearCase, Camstar Portal Studio, StyleVision, Camtasia, Captivate, MediaWiki, HTML, XMetal, VISIO, Confluence, InDesign, JIRA, Software as a Service (SaaS),APIs, documentation for all phase of the SDLC, Databases (MS Access DB, Oracle DBs, and SQL Server DBs), GitHub project development, SCM (source code, documentation), Oracle/ Confidential Tools, SQL MS Server Management Studio, Current Good Manufacturing Practice (cGMP) for biotech, CRM, CMS, CSS, Dreamweaver, SharePoint, Agile Product Lifecycle Management (Agile PLM), JAMA, SAP ERP, PowerPoint, Excel, Perforce, USDA docs, Unified Modeling Language (UML), ISO 9000 standards, SOX standards, Erwin Data Modeler, Photoshop, Acrobat, and Javdocs.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer / Senior Configuration Management Engineer

Responsibilities:

• As a contract Senior Technical Writer and Senior Configuration Manager Engineer, I tested, verified, and revised Agile PLM software application user acceptance test (UAT) protocols. During this period, I also designed and wrote User Manuals for Confidential ’s new Agile PLM eDHF and Jama systems. I stored current documentation in Confluence.

Confidential

Software Technical Writer

Responsibilities:

• As a contract Software Technical Writer at Agena Bioscience, I described REST APIs for the Perseus project. I participated in Altassian JIRA Agile development team meetings and worked with individual developers to create API design documentation. I used Swagger to define and diagram REST API’s being developed according to Open API specifications (openapi) for a new project built in Gradle. The API’s enabled REST Clients to access Agena Bioscience applications via HTTP. Working with the senior software architect in the team, I entered initial descriptions into PlantUml to obtain diagrams. I moved code into Confidential and then, imported the YAML code into Swagger for more details. Taking the Swagger Editor designs, I used IntelliJ IDEA to index and test API source code, etc. In the process, I defined project API component paths, definitions, parameters, and responses.

Confidential

Proposal Writer

Responsibilities:

• As a contract Proposal Writer, I researched and wrote a GSA MEPS proposal for a corporate client.
• On long vacation with my family, visiting AK, KS, No. CA, IL, etc. Created a personal GitHub project for fun.

Confidential, San Diego

Senior Technical Writer

Responsibilities:

• I gathered infrastructure, network, and product information, met with SMEs, and developed technical design, user guide, and admin documents for ResMed projects including Oracle Hardware Refresh, IBM Privileged Identity & Access Management. ResMed used both cloud - based (URL accessed) and downloadable native applications
• Under the direction of the ResMed Chief Information Security Officer, I created a document set that explained how the company uses WatchDox and RMS to control and protect files, manage cloud computing file sharing, and assure the security of company and Confidential t information. I wrote a preliminary procedure guide for these security steps.

Confidential, San Diego

Senior Technical Writer

Responsibilities:

• I gathered, analyzed, and entered data into reports and spreadsheets for quarterly audits. I created IT infrastructure and client services procedure and operations manuals focusing on internal and external security setups and processes, installation instructions for both downloadable native and cloud-based applications, new user equipment and software setups, etc. I also created an internal company newsletter focusing on new and planned projects.

Confidential, San Diego, CA

Senior Technical Writer (Contractor)

Responsibilities:

• Working under contract, I designed and created detailed design documents and work instructions describing Confidential San Diego Data Center (layout, hardware, connections, failover backup systems, management systems, etc.), Confidential Wireless Network, Confidential MedApps System, Confidential GSP, and other Confidential global systems. We maintained department documentation in a Sharepoint system for collaboration.

Confidential, San Diego, CA

Senior Technical Writer (Contactor)

Responsibilities:

• Working under contract at Confidential, a biotech firm that provides diabetes-monitoring hardware and enterprise software, I created native and cloud-based application change request proposals defining the requirements, implementation changes, and test plans for a two node Oracle Real Application Cluster (RAC) for the Confidential Oracle EBS R12 Database.
• Described the hardware and software to be used in the project including Cisco Unified Computing System (UCS) B200 Rack Servers, Cisco UCS 6296 Fabric Interconnects, Cisco Nexus 5548 Switches, and NepApp FAS3220 Storage System, Oracle SCAN Listener, Oracle Linux OS, Oracle RAC, Oracle Automatic Storage Management, NetApp Fiber Channel Protocol, Linux Host Utilities, and NetApp Interoperability Matrix Tool, Oracle DB Calibration Tool (ORION), and shell scripts.
• Focused on design implementations and verifying test cases. I also developed proposals for enhancements to the Camstar Portal systems that focused on testing approaches to collecting and distributing Confidential t data to simultaneously meet FDA requirements and HIPAA restrictions. Worked on an Agile team.

Confidential, San Diego, CA

Instructional Designer, XML Software Specialist III, Senior Technical Writer

Responsibilities:

• Developing online help for the Confidential GTSCMIS system (native application), I used Altova XMLSpy and other tools to create and maintain XML code, StyleVision to develop and maintain XML schema and DTD, UML to model API classes, and RoboHelp to create the application. I wrote system filing procedure guides and worked with teams operating in an Agile production environment.

Confidential, San Diego, CA

Senior Technical Writer (Contractor)

Responsibilities:

• Based on UX data, I created content for cloud-based mobile and VAIO computer native application UIs. Analyzed the next version of VAIO Care and recommended improvements. Wrote an API guide and UI specifications for a new Sony product. I described new UI page fields and scripts. I applied heuristic evaluation techniques to assess UX design and UI content. Tested an Arbotext XML editor for possible XML assignment. I used Photoshop to create illustrations for in corporation into UI designs. I worked with Agile teams.

Confidential, Overland Park, KS

Senior Technical Writer (Contractor, full-time)

Responsibilities:

• Confidential provided multiple Web-based cloud services to clients who downloaded our thin clients. We used J2EE 6 and 7 as the development platform for the Confidential Subscriber Billing System (SBS) project and others. SBS was a Java-coded application. Using Agile Product Lifecycle Management (PLM), our team developed new internal enterprise products featuring downloadable thin clients. We also used JIRA to coordinate and track the progress of Agile teams. Software architects relied upon UML class diagrams to show class attributes, etc. The company explored the pros- and cons- of converting to a department-accessible GitHub repository.
• Working onsite and offsite, I described the system architecture including detailed process flow illustrations, Oracle databases (table and column descriptions, ERD’s showing the table-to-table key relations, etc.), applications that filtered HIPAA-restricted customer data from reports, etc. I wrote procedure guides for other departments and created pre-marketing materials using Adobe InDesign. I also worked on an Confidential J2EE project, the Systems Overview Service (SOS), creating individual Web and Wiki pages, video tutorials, and context-sensitive help. I described the API (including associated class structures) used to connect our new systems with external applications. I used Confluence to host the WIKI pages describing company-internal products.
• I used Confidential SharePoint to broadly manage my documentation set and collaborate with other team members in scheduled technical reviews and product signoff. I used RoboHelp to develop Help. And, I created and instruction videos and maintained a collection of digital assets used in projects (Captivate captures, Camtasia edited videos, InDesign layouts, etc.).

Confidential, Kansas City, MO

Senior Technical Writer (Contractor, part-time)

Responsibilities:

• Working part-time, I researched and wrote a Sprint Database describing the firm’s central SQL Database and local service MS Access databases used by field personnel. This included ERDs and table descriptions and UML class descriptions. Based on field results from Netsuite users, I created several guides for Sprint field agent applications and data security software controls for customer card reader output.
• Used MadCap Flare to develop a user manual and programming guide for the Sprint CBRE Site Assessment mobile application that enables field representatives to report on, track, and inquire about the current condition of real properties across the country. The documents were published in Word, PDF, and HTML formats using Sharepoint as a documentation repository and checkin/checkout point.

Confidential, Shawnee, KS

Technical Writer

Responsibilities:

• Working with Agile teams, I described Perceptive products using Framemaker and Xmetal. I also used MadCap Flare to develop DITA-compliant topic-based documents.

Confidential, Kansas City, MO

Senior Technical Writer / Information Systems Analyst (Contractor)

Responsibilities:

• Working onsite and offsite, representing our team, I attended Confidential Joint Application Development (JAD) conferences and collected requirements for new and enhanced product features.
• I described MS Access databases for field agents and wrote Test Scripts for the system. I assured that our user documents conformed to 508 access standard. Working with Agile teams, I developed multiple documents with structured DITA topics.

Confidential, Sunnyvale, CA

Senior Technical Writer (Contractor)

Responsibilities:

• Working onsite and offsite, I provided technical documentation and design to team developing computer network software. Developed an SOAP/XML API guide and device/system installation, administration guides for a new line of Juniper products. I used Confidential tools including Sharepoint to develop and share documents. Simultaneously, I attended graduate school at the Confidential, pursuing an MA in the Philosophy Department.

Confidential, San Jose, CA

Senior Technical Writer (Contractor)

Responsibilities:

• Working onsite and offsite, I created a Wiki-based help system for a new Confidential application. Simultaneously enrolled full-time in the MA program in Philosophy of Science at Confidential .

Confidential, Redwood City, CA

Senior Technical Writer (Contractor)

Responsibilities:

• Working onsite and offsite, I described internet message communications security applications including SecureTransport, MailGate, and others. Simultaneously enrolled full-time in the MA program in Philosophy of Science at Confidential .

Confidential, San Jose, CA

Senior Technical Writer (Contractor)

Responsibilities:

• Working onsite and offsite, I created technical documents and online help including programming guides (classes, methods, etc.), API guides, Javadocs from Java source files, command syntax guide, SDK sections, security system guide (encryption/decryption, logging, data transfer), and application deployment and installation guides. I described various Linksys systems and applications used by Cisco to provide services to corporate customers via routers and associated control systems, etc. Simultaneously I started the MA program in Philosophy of Science at Confidential .

Confidential, Mountain View, CA

Senior Technical Writer (Staff)

Responsibilities:

• As a regular employee, I researched and created technical documentation and online help explaining Confidential TV including SQL Server and Oracle database s, API guides, app user manuals, comm. protocol papers, programming guide (classes, methods), API guide, billing system DB manuals, etc. After several exciting years, I returned to more remunerative contracting.

Confidential, San Mateo, CA

Senior Technical Writer (part-time Contractor)

Responsibilities:

• As a part-time contractor, created technical documentation describing the Siebel Incentive Compensation System, Complex Order Management, Siebel to Oracle Connectors, and the Siebel to PeopleSoft Application. Simultaneously worked FT at Confidential in Mountain View, CA.

Confidential, San Jose, CA

Senior Technical Writer (part-time Contractor)

Responsibilities:

• Working PT, I created docs describing the Dell SAN software and equipment. Simultaneously, I worked FT at Confidential Corp.

Confidential, San Bruno, CA

Senior Technical Writer (part-time Contractor)

Responsibilities:

• Working PT, created described APIs for third-party apps. Simultaneously, I worked FT at Confidential .

Confidential, San Ramon, CA

Senior Technical Writer (Contractor)

Responsibilities:

• I created technical documentation describing the Confidential set-top box application, databases, and data warehouse.

Confidential, San Diego, CA

Senior Technical and Proposal Writer (Self-employed Contractor)

Responsibilities:

• As an independent contractor (aka Confidential, Inc. ), developed technical proposals and marketing materials for commercial and government clients. During this period, I also taught a summer course in Multimedia Programming at the Confidential, SE (Juneau, AK) and taught a proposal development course at the Juneau community school.