SUMMARY:

• Hands - on Technical Writer/Editor with 10+ years’ experience in technical writing and editing, technical publications management, graphics, web input, instructional design, program/project management, legal issues, and marketing communications (content strategy). Versatile team player known for clear and correct effective content that permits both technical and consumer users to become productive fast.

TECHNICAL SKILLS:

Systems/Platforms/Servers: MAC, PC, MS DOS, Microsoft Windows, iOS devices, UNIX; Linux; Sun Solaris, Sparc Workstations; Matrox Editing Station (video), HP 725/735; Cisco, Apache, VMware. Experienced with lasers/fiber-optics.

Applications: MS Word 2003/2010, Acrobat, Agile/Perforce/CMS, Drupal, MS Project, MS Excel (VBA), Oracle, MS SharePoint, Confluence, HyperCam, Lotus ScreenCam, Camtasia,Wikis (Confluence), CorelDRAW, InDesign (novice), FrameMaker, (some WebWorks), RoboHELP, Visio, Illustrator, VBInterDev, Milestones, PVCS Tracker, Jira, CVS, Photoshop, Quark Xpress, MS Excel, MS PowerPoint, Dreamweaver, Visual Source Safe (VSS), FrontPage, Dreamweaver, Paint Shop Pro, PDM/ERP, InstallShield, ToolBook/Authorware, Fullshot/HiJack/SnagIt, Remedy/Magic, PageMaker, RoboHELP, WinHelp/WebHelp/HTML Help, HTML, CSS, SGML, XML (wiki) single source environment at Sonicwall, multiple bug tracking applications.

Industries: Software, hardware, retail/commercial, GPS, telecommunications, semiconductors, NASA, aviation, proposals, satellites, optical communications, banking, credit cards ( Confidential project for Household Credit), biotech, pharmaceuticals, medical apparatus and instrumentation, medical research, cloud computing, storage, firewalls, retail (e-commerce: etsy), networking, machine-learning, protocols, fiber-optic technology, NMS, EMS, IP, packet processing, protocols, security and encryption, EDI, embedded systems, ASIC technology (system/program on a chip), FPGAs, SONET, DWDM, wireless, telephony, SaaS.

Deliverables: User Manuals (procedural), Administrator Manuals, Videos, Procurement, Retail/Commercial Ads, Quick Start Guides, Installation and Upgrade Manuals, FSBs, CSS, Command Line Guides, API and SDK s, Maintenance and Troubleshooting Guides, Labeling, Package Inserts and Packaging (conforming to FDA and 510K standards), Marketing Materials, Tutorials, Release Notes, Functional Specs, Application docs (solution briefs), PRDs, FRDs, business plans, proposals, RFPs, RFQs, presentations, data sheets, edit and rewrite white papers, and create ads. Create graphics & take screenshots. Writing conforms to Chicago Manual of Style and any company style guides.

Languages: Documented manuals that described applications developed with Java, JavaScript, C, C++, Perl, CGI, and Visual Basic. One year of Oracle Programming. Familiar with object-oriented technology.

Databases: Oracle, SAP, SQL.

PROFESSIONAL EXPERIENCE:

Confidential, Silicon Valley, CA

Sr. Technical Writer

Responsibilities:

• Writing /updating various install, admin, user manuals/documents, release notes on firewalls, cloud, email, network security and procurement . Work closely with software and hardware engineering. Conduct document reviews - customer interaction as required.

Confidential

Technical Writer

Responsibilities:

• Writing short- and long-form descriptions (for technical and nontechnical audience) for new online store - chemical, environmental and blood analyzers and devices (FDA 510k). SAP usage. Worked with multi-national teams.

Confidential

Sr. Technical Writer (staff)

Responsibilities:

• Researched, wrote, and updated software, hardware, installation, user manuals for next-generation optical transportand access systems for broadband networks supporting convergence of video, data and voice applications (wireless and landline)
• Worked closely with software, marketing, sales, and field service teams, and with multi-national teams and customers
• Created Quick Remedies for Customer Service
• Wrote Application Notes; researched and verified marketing materials; procurement.
• Installed and tested systems
• Wrote and edited web content-HTML, CSS- (use of template)

Confidential

Manager of Global Technical Publications/Senior Technical Writer (staff)

Responsibilities:

• Documented network security/IP management software platform and security add-ons, including intrusion detection and interception, anomaly detection, and mediation features in wireless and wired environments. Held security clearance
• Created original documents (incld. API and SDK) and online help from hands-on use, PRDs, functional specs, SOPs, use cases, developers, QA, tech support and product team; managed security control narratives and narratives.
• Created and maintained documentation metrics and intranet
• Interfaced with engineering teams and QA in India, England, and Sunnyvale
• Maintained close communication with India team documenting APIs and SDKs
• Hired, directed, and monitored contract technical writers and illustrators creating highly technical deliverables

Confidential

Senior Technical Writer/Publications Manager, Ethernet Division (staff)

Responsibilities:

• Assessed documentation needs and developed to plan
• Worked with marketing, engineering/test, and field engineering to develop documentation sets for gateway appliances, SOCs, telecommunications boards, VoIP, streaming voice and multimedia video, 3-and 5-port switches and for Gigabit Ethernet (L2, 3,4,) processors and networking switches and routers - HW and SW (CLI, embedded ASIC, and Web Management Interface)
• Used products hands-on while documenting. Developed Release Notes/Errata, flyers, data sheets, product pages, applications notes, and other marketing collateral
• Performed competitive market analyses
• Handled localization and worked with off-shore team and partners
• Used FrameMaker, some InDesign, PageMaker, Visio, Illustrator, and Photoshop in addition to MS Word. Hired and monitored contractors.

Confidential

Publications Manager/Senior Technical Writer (staff)

Responsibilities:

• A networking security startup. Identified documentation needs, wrote documentation plan, and executed Confidential plan
• Researched and gathered material, wrote, SOPs. developed templates, formatted, and produced 20+ guides and documents (updates additional); wrote and developed online help and materials
• Developed and handled release notes; managed security control narratives and narratives.
• Additional marcom responsibilities. Worked with GUI designer on product interface development - created and edited labels for NMS and visible CLI code (wiki environment)
• Highly technical subject matter
• Outsourced as needed -hired and managed contract writers and illustrator. Worked with SW and HW. Utilized VMware as a virtual machine - also wrote installation and configuration guide for VMware. (Selective packet processing.)

Confidential

Technical Writer (contract)

Responsibilities:

• Responsible for documenting EDI enterprise supply chain security management application for UNIX and PC platforms
• Identified documentation needs and wrote Documentation Plan
• Executed Documentation Plan. Documented Network Security Enterprise Supply Management Chain application for UNIX/LINUX and PC users
• Designed and Wrote Install, Administration, User Guides, and application- as well as web-based online help. Outsourced as needed

Confidential

Product Manager/Publications Manager (staff)

Responsibilities:

• Managed and executed all technical communications efforts (working writer at times/manager) leveraging engineering docs for completion of critical customer manuals (courseware, test plans, and Installation, User/Operations, Provisioning, Field, Service, Maintenance, and Troubleshooting Guides, Release Notes, programmer docs and online help); Worked at alpha, beta, and general availability levels. Delivered format was traditional printed, CDs, and online (PDFs, WebWorks, and Dreamweaver). Handled all publication production and deliverables.
• Successfully managed all publications schedules and assignments on-time, on budget; stream-lined publications cycle and process, delivered documentation and for key global customer in record time
• Drove development of white papers and data sheets including web placements for marketing organization. Created and delivered sales via WebEx and CDs
• Contributor to RFIs, RFPs, and PDRs

Confidential

Product Manager/Publications Manager

Responsibilities:

• Completed phase out of external out-sourcing agency for metro optical company, creating company’s first internal publications department. Built and managed publications and instructional design/ team responsible for all print, online, and CD-ROM-based technical documentation and . Wrote installation manual for Storage Area Networks (SAN)
• Developed and wrote (hardware and software) Getting Started, Installation, Operations, Administration, Provisioning, Maintenance, and Troubleshooting Guides (CLI, Craft, NMS/EMS) using FrameMaker, RoboHELP, WebHelp, and HTML; Posted to Web; Reported, assigned, and tracked bugs; Developed Release Notes; Handled Localization
• Completed 10 customer manuals (for General Availability) in four months time
• Successfully developed customized courseware and for service providers

Confidential - Silicon Valley, CA

Sr. Technical Writer

Responsibilities:

• Successfully completed online, CD-ROM-based, and printed documentation (“Getting Started,” User, Administration, Customization, Option Packs, Telephony, and Installation Guides, Release Notes plus programmer docs, including APIs/SDKs) using FrameMaker, RoboHELP, Word, Acrobat, and HTML
• Tested applications while documenting; Reported, assigned, and tracked “bugs,” helping engineering to reduce time to manufacturing

Confidential

Instructional Designer/Project Manager

Responsibilities:

• Recruited to lead a team to design and write instructor, Web, and CBT modules for major re-engineering of the airplane manufacturing process. All developed . Security Clearance. ing had to conform to FAA guidelines and FARs parts 23 and 25. Applications were C++, object-oriented - BAAN, ERP, and Oracle driven. Coordinated activities of technical experts and software data-build team to deliver courseware that simulated the software environment in which the personnel would work. Conducted alpha and beta classes, and train the trainer sessions.

Confidential

Lead Technical Writer/Project Manager

Responsibilities:

• Setting up and managing team responsible for producing software documentation and courseware materials to accompany new Confidential corporate credit card tracking and management system (PCI compliant)
• Learned and tested application while documenting all windows, menus, and submenus. Created online help. Extensive interaction with top management, developers, software engineers, marketing personnel, and trainers. Conducted sessions to train the trainers.

Confidential

Sr. Technical Writer/ Developer

Responsibilities:

• Led team to develop hardware and software manuals and courseware materials (UNIX-based, object-oriented) for tactical simulation project for armed forces. Managed development of all materials and deployment of, using a “Train the Trainer” approach. MIL specs and ISO9000. CAD. (Security Clearance.)

Confidential

Technical Writer

Responsibilities:

• Developed and wrote employee manual and networking manuals (LAN / WAN, data packets, routers, hubs, servers, fiber optics, audio and video- on-demand over the WWW with Lucent).

Confidential

Medical Writer

Responsibilities:

• Developing and writing User Manuals, Troubleshooting Guides, and Manuals for blood and body fluid analyzers. Wrote labeling, packaging, and package inserts, conforming to regulatory standards (FDA and 510k).

Confidential

Production Manager

Responsibilities:

• Restructuring and streamlining creative department, included evaluating and securing vendors. Responsible for team of two managers, three art directors, and three designers. Evaluated and designed policies and procedures. Established and maintained quality-control standards for printed collateral. Agency sold to major advertising organization.