SUMMARY:

• Ensured that information was easily available for users for direct consumption or integration with other systems.
• Conducted analysis of functional business processes and functional business requirements and participated in the development of business cases in the support of process changes and/or IT projects at various government agencies. Developed and monitored a Change Management implementation for a GSA and DoD government agency.
• Prepared general business and technical documentation such as Process Documents, Work Instructions, Desk Aides, Statements of Work, plans, memos, reports, and presentations for various government staff.

TECHNICAL SKILLS:

Project Systems and Software: Adobe Creative Suite, HP Asset Manager Microsoft, SQL Server, Microsoft SQL Server 2012, Agile software development, Lean UX approach - session, Knowledgeable in Adobe Reader 8.0, Deltek Time and Expense, SharePoint, Microsoft Outlook 2007, IIS (Employee Profile 2.0), BMC Remedy 7.5, with an Analytics product, Business Objects 12.1.0 install over MSSQLdatabase, SAP Crystal Reports, HTML5 markup language. IDEAS 4.3.5, SCT Banner System, Windows XP, Word Perfect 6.0, QuickBooks, Lotus Notes 6.5, Microsoft Word 2000 and 2007, Liferay, Microsoft 2000 and 2007 Software, and HTML, CSS, JavaScript, Excel 2000 and 2007, NIST, and A, Information Technology Infrastructure Library (ITIL), Adobe FrameMaker, jQuery 2.1, MySQL 5.7, Adobe InDesign.MadCap Flare and MadCap Capture, Microsoft Access, Page Maker 6.5, Power Park and Corporate Time, Visual Studio 2015, TheAssociated Press(AP) Stylebook and Briefing on Media Law, Microsoft Publisher, Visual Basic 2012, and Microsoft PowerPoint, Microsoft Word 2010 and 2013, Microsoft Project. DoD Directive 5000.1"The Defense Acquisition System," May 12, 2003 & 5000.2, Operation of the Defense Acquisition System dated August 10, 2017 and Federal Acquisition Regulation (FAR) used for acquiring goods and services.

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Technical Writer

Responsibilities:

• Developed technical documents, including meeting minutes, reports, user manuals, briefings and presentations, and other project deliverables to meet contract requirements.
• Organized documentation according to DoN standards regarding order, clarity, conciseness, style, and terminology.
• Managed and updated DoN Confidential FAIR SharePoint team site with documentation for meetings and other project deliverables for the internal staff.
• Defined and analyzed target audiences to understand the business environment and to identify information requirements and knowledge gaps.

Confidential, Arlington, VA

Technical Writer

Responsibilities:

• Worked with DoS Scrum teams to develop documentation using the Agile software development methodology.
• Developed technical design specifications and test scripts using Department of State (DoS) templates.
• Produced electronic documentation in addition to hard copy manuals for distribution for key stakeholders.
• Maintained a comprehensive library of technical terminology and documentation using DoS SharePoint team sites.

Confidential, Crystal City, VA

Editor/Publication Specialist

Responsibilities:

• Assisted Audits and Inspections (AI) in editing of reports and other products.
• Formatted Inspection, Financial and Audit reports to ensure their consistency with established Confidential templates and agency standards.
• Managed the distribution of products issued by the directorate to include notifications letters, draft reports for agency comments, and final reports.
• Managed A&I’s electronic mailbox to ensure easy archiving and retrieval of communications and other external parties, and expeditiously forwards relevant communications to the appropriate teams.

Confidential

Technical Writer

Responsibilities:

• Performed business requirements using interviews, document analysis, and requirements workshops, analysis of existing business processes and documentation, as well as SDLC process.
• Communicated and collaborated with external and internal personnel to analyze information needs and functional requirements and author a range of high-quality deliverables: System Design Document, Interface Control Document, Release Plan, Implementation Plan, Test Plan, Test Case Specification and Traceability Matrix, Test Summary Report etc.)
• Worked with JSP clients using DoD Instruction 5000.01 & 5000.2, Change Management (CM) requirements, priorities, define key performance indicators (KPI), and developed BI and data warehouse (DW) strategies.
• Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Confidential

Technical Writer

Responsibilities:

• Created, edited, and updated VA documentation, including end-user guides, administration guides, configuration guide, installation guides, and online help.
• Provided leadership and independent initiatives in facilitating information gathering, structured documentation and presentation of findings to all levels of management at the VA.
• Worked with Microsoft Office, Adobe RoboHelp, Adobe Acrobat, Snag-It and SharePoint - Content Management System (CMS).
• Participated in peer reviews or in other management-directed document reviews using the Change Management (CM) process.

Confidential, Greenbelt, MD/Washington, DC

Technical Writer

Responsibilities:

• Organized material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology using the National Institute of Standards and Technology(NIST) Special Publication Revision 4.
• Worked in a BIG DATA Center that included: Data and Voice Network Infrastructure documentation that was required in in Pivotal’s CISCO environment.
• Prepared job descriptions, network diagrams, briefings and presentations, functional descriptions, system specifications, guidelines, special reports, and other project deliverables to meet contract requirements.
• Developed outlines and drafts for review and approval by technical specialists and project management ensuring that final documents meet applicable contract requirements and regulations Federal Information Security Modernization Act (FISMA) 2014.

Confidential, Washington, DC

Technical Writer

Responsibilities:

• Developed and prepared job descriptions, multimedia (digital/web, print and audiovisual) products, such as presentations, brochures, manuals, reports, publications, user guides, material, information kits, banners and electronic signage.
• Managed communication campaign projects to support employee awareness and action for OCOO-sponsored programs and events.
• Maintained, designed, and developed the OCOO SharePoint portal/web page to prevent broken links using HTML5 markup language.
• Developed performance metrics for operational efficiency, leadership commitment and communication effectiveness to avoid change failures.

Confidential, Arlington, VA

Technical Writer

Responsibilities:

• Collected and organized information for the preparation of user manuals, materials, installation guides, proposals, and reports for staff inside the State Department.
• Worked and assisted the Government to identify standard operating procedures which must be updated or created and develop processes to achieve the Government's required goals. Some of those operating procedures include: develop notices, standard operating procedures (SOPs), bulletins, special and procedure documents as needed to support security processes.
• Used MadCap Flare to publish documentation to multiple devices and platforms and also developed single source images usingMadCap Capture.
• Developed HVAC and boiler system user manuals for the technician’s day-to-day use at the DoS embassies.

Confidential, Crystal City, VA

Technical Writer

Responsibilities:

• Coordinated with DOD staff and other key stakeholders using DoD Instruction 5000.1, 5000.2 and COOP/disaster recovery security plans for Mainframe computers and other pre-production and production environments for the Financial Management Directorate (FMD) financial system migration.
• Developed IT standards using a variety of tools (VISIO, Microsoft Word, Snag IT, for example) and following the DoD WHS documentation guidelines.
• Developed scripts, proactively resolved issues and diagnosed problems to assist the Service Desk Team (five members) with a system upgrade.
• Analyzed Section 504/508 technical documentation that was distributed to the Technical Team for analysis of root causes rather than individual fixes and then recommendations were incorporated into client deliverables that lead to a 2.0 Dashboard release on SharePoint.

Confidential, Rosslyn, VA

Technical Correspondence Writer

Responsibilities:

• Edited, proofread, and recommended correction of outgoing correspondence packages and other written products requiring coordination and signature, to ensure that packages are complete and correct.
• Developed tools and work processes to ensure that all IPO documentation was complete, consistent, and in compliance with guidelines provided in the DoD Document Management Handbook and similar documents from the VA.
• Reviewed and tracked all IPO executive correspondence concerning official business, including correspondence with Federal committees and Congressional inquiries.
• Used MadCap Flare to publish documentation to multiple devices and platforms and also developed single source images usingMadCap Capture.

Confidential, Bethesda, MD

Technical Writer

Responsibilities:

• Gathered and incorporated all information from relevant SMEs using NIST A to write the Web Accessibility and Usability Policy, Website Acceptance Policy, and Password Policy for NIH staff and contractors.
• Responsible for conceptualizing and drafting the policy; getting the necessary approvals on the draft; editing the policy; adding illustrations, charts, graphs, tables and photographs; and converting it to the proper format for SharePoint.
• Developed and supported the development of the following reports: Incident Reporting, Laptop Encryption Status, Desktop Encryption Status, Web Vulnerability Status, FDCC Implementation Status, Microsoft Patch Status, Business Continuity/Disaster Recovery, NIH-level Interconnection Security Agreement Status, and Security Awareness Status.
• Maintained a thorough understanding of NIH’s Model 204 Data Base Management System, relevant rules and regulations, technologies and systems, processes and operational methodologies.

Confidential, Fairfax, VA

Technical Writer

Responsibilities:

• Developed Cloud Computing policies with a team of SMEs to make sure that all Salesforce applications would meet the security and confidentiality standards required for official GSA use.
• Developed and used GSA templates, procedures and SDLC documents including Scopes of Work (SOW), Standard Operating Procedures (SOPs), Project Plans, Design Documents, Software and Hardware Specifications, Test Scripts and Project Summary Reports etc., that complied with government requirements.
• Participated in creating documents used to satisfy ISO standards (ISO, HIPPA, or SAS 70 standards).
• Wrote developer-focused documentation, describing the application programming interfaces (APIs), software developer kits (SDKs), and other tools that that developers used to make applications speak to each other.

Confidential, Washington, DC

Technical Writer

Responsibilities:

• Conferred with management and other staff to establish the technical specifications needed to create an IT Cyber Security and OIT Policy document using the Twenty Critical Controls for Effective Cyber Defense: Consensus Audit and NIST Special Publication .
• Wrote and edited security plans, risk assessments, Privacy and Impact Analysis (PIA) and technical presentation documents that would be used by CNCS staff and clients.
• Conducted research by interviewing subject matter experts, reviewed existing documentation, and blended information from the previous CNCS policy document.
• Contributed to the vision and direction by helping improve Service Desk practices.

Confidential, Albuquerque, NM

Technical Writer

Responsibilities:

• Worked with OFMC COOP staff to update the business unit specific appendices of the COOP used across the BIA.
• Worked with document authoring and editing tools such as MS Office software, screen capture software (Snag It), graphics packages, VISIO, etc.
• Developed and prepared job descriptions, weekly and monthly reports using the Facilities Management Information System (FMIS) and Federal Financial System (FFS).
• Attended BIA Programs - TAs and Federal Information System Security Awareness, IT Cyber Security Awareness, Internet Awareness, Records Management Awareness, Privacy Act, Active Security Clearance and Vital Records.