Technical Writing/Editing Resume

TECHNICAL SKILLS:

Documentation Tools: Expertise with Framemaker, DITA/XML, Xmetal, Oxygen, Astoria CMS, IBM Workbench, MS Office tools, Adobe Acrobat Professional, Final Cut Pro, Articulate, SnipIt, SnagIt, and Articulate.5 years experience/ using Agile Methodology and Rally.

Technologies Documented: APIs, GUIs, SDKs, Software programs; Semi - conductor verification software, SAS Base software, Networking, Virtual Networking, IaaS, PaaS, SaaS, MEMS design, VMware, and Cloud Services.

Social Networking: Facebook, Twitter, WordPress, Tumblr, Google, Eloqua, and Salesforce.

Courses: SAS Base software, C++, Agile Methodology, Cisco Network Security White-belt Ninja, HTML, DITA/XML.

PROFESSIONAL EXPERIENCE:

Technical Writing/Editing

Confidential

Responsibilities:

Quickly come up to speed to create release notes and online help for Vendor Management dashboard software.
Work as part of development and data base teams.
Investigate database management system.
Create and update API guides for general ledger data usage.
Create Business Intelligence support documents.

Confidential

Responsibilities:

Member of development team.
Document new portable analytic software platform for healthcare clients by researching and interviewing team members.
Create full set of initial operations and installation documentation for both hosted and on-site versions of analytic software.
Contribute to and participate in Agile Methodology planning.

Confidential

Responsibilities:

Edit, format Service Offering documentation for Cisco Managed Services Group.
Support Data Center team.
Update and renew regulation networking agreements.
Train other writers in DITA/XML editing tools.
Use Adobe Digital Management system.

Confidential

Responsibilities:

Wrote content for internal website and process how-to’s.
Contribute to Web design and content.
Create support content for business tools: Eloqua, Salesforce, Visualization tools such as Tableau.

Confidential

Responsibilities:

Create guides, videos, and other support documents for Intercloud Services; required learning/using GitHub and OpenStack.
Create imbedded and Web content for Enterprise Cloud Platform.
Develop information for Big Data project with OpenStack dashboard.
Create development tutorials; scripting, audio editing.
Create documents and materials using Madcap Flare, GitHub, Markup2, Dreamweaver, Xmetal, Captivate, Screenflow, basic HTML.

Confidential

Responsibilities:

Edit and update user guides for new release of networking management interface (GUI) using Framemaker.

Confidential

Responsibilities:

Create and edit information for Developers; SDKs using the Eclipse environment.
Create multimedia tutorials using Captivate and Screenflow as well as editing audio with Audacity.
Convert information from Framemaker and Word to DITA/XML using Xmetal.
Create and update Wiki
Create online documents with Dreamweaver.
Edit HTML information as needed.

Confidential

Responsibilities:

Design and create data sheets and tutorial flyers, create eLearning and clinical support documents.

Confidential

Responsibilities:

Design, write, and edit animated clips; develop characters, navigation, and scripts; manage voice talent.

Confidential

Responsibilities:

Create and update IBM-specific documentation for Host Access Transaction software, WebSphere, and SDK System z.
Create tutorial for connecting servers with Screenflow as well as Camtasia.
Convert legacy documentation using DITA/Workbench.
Hand-edit contact-sensitive help information written in HTML.

Confidential

Responsibilities:

Update RFP and other support documents.
Track investigation materials in online system.

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