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Technical Writer Resume Profile

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SUMMARY

Versatile Technical Documentation Writer and Improvement Engineer experienced at creating and editing end user manuals, SOPs, online help, specifications, and other material for both SAP and non-SAP projects. Also offer a unique blend of the following core competencies:

Business Analysis

Improvement Engineering Process/Product Enhancement

Copywriting

Quality Assurance and Training

Document Archival/ Conversion

Technical Writing/Document Formatting

TECHNICAL EXPERIENCE

Adobe Acrobat Pro, Photoshop

MS Office Excel, Word, PowerPoint

Capture SnagIt, Resite

Programming VBA, Visual Studio

Content Mgmt FileNet, Livelink, Sharepoint

Virtualization/Conferencing Citrix, Webex

Help authoring Flare, Robohelp

Visio

Issue Tracking JIRA, TestDirector

Web HTML/CSS, Front Page

PROFESSIONAL CONSULTING EXPERIENCE

Confidential

Senior Documentation Specialist

  • Consolidated procedural documentation from process maps based on a federal government framework that explained business processes in simple language
  • Reviewed and edited assembled document for grammar, spelling, and continuity

Confidential

Technical Writer, Mortgage Servicing Division

  • Converted existing Word documents into online help
  • Replaced outdated screen captures and content within the loan processing system
  • Developed procedural document for processing help files in MadCap Flare

Confidential

Technical Writer/KBA Analyst, Voice Enabling Functions Project

  • Co-ordinated with application owners to update and manage Knowledge Base Articles
  • Assisted SME's with building out and improving the quality of existing KBAs
  • Facilitated the ongoing maintenance of KBAs and ensured clarity and economy of verbiage

Confidential

Technical Writer, Life Health

  • Performed a variety of development, design, formatting, writing, and editing of technical documents PowerPoint, Word, Excel , including org charts with Visio
  • Semi-automated Excel chart worksheet that saves the project manager several hours with each data feed
  • Created user manual for a code quality project management and issue tracking tool

Confidential

Technical Writer, Operations

  • Created Word VBA formatting and validation tools and templates to help with revising a large volume of SOPs and other controlled documents in accordance with QSR/GMP standards, facilitating revision, review, and approval of documentation
  • Converted paper-only documents into digital forms with formulas and field validation, improving readability, accuracy and reducing time spent completing documents
  • Created Excel VBA utility that reduced sensor incident logging time by 40 and improved accuracy, helping to clean up a backlog of incidents in time for an audit

Confidential

Technical Writer-Data Management Specialist, site closure project

  • Coordinated and imported data files to be archived into an enterprise content management system Agilent OpenLAB
  • Co-created and tested pre-load and post-load iterative processes for archiving using a VB tool that identified and corrected known issues wrote user manual describing process details

Confidential

Technical Writer

  • Devised new documentation standards and templates for reformatting product and reference manuals to give them a fresh, textbook appearance
  • Pioneered method for enabling two or more MS Word tables to be placed in the same horizontal plane or anywhere on a page, including overlapping each other

Confidential

Technical Writer

  • Contributed to on-time deployment of SAP implementation by assisting the Sikorsky Finance, Programs and Contracts teams with documentation format and delivery issues.
  • Documented procedures supporting training development cycle.

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