Senior Technical Writer/Account/Project Manager Resume Raleigh, NC - Hire IT People

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Senior Technical Writer/Account/Project Manager

Confidential, Raleigh, NC

Responsibilities:

Directed staff responsible for, and participated in, courseware development and technical documentation for various telecom customers, including Juniper Networks, Aruba Networks, Confidential - Confidential, Alcatel-Lucent, and Synopsys. Managed accounts to ensure projects were completed on schedule and met or exceeded customer requirements and expectations. Ran projects to develop online, SCORM compliant courses for network hardware and software, and converted vendor presentations into courseware for sales . At various times, individually provided technical documentation, video and audio editing, and transcription services.

Documentation Manager

Confidential, Petaluma, CA

Responsibilities:

Managed department responsible for Access Systems Group (ASG) technical documentation, including updates to Litespan-2000 (digital loop carrier) and Litespan-2012 (multi-service transport platform) manuals, enclosure installation guides, and software generic release descriptions. Managed conversion of 7-volume, 3,500-page set of Litespan documentation to online format (PDF) for distribution on CD-ROM. Completed project 6 months ahead of schedule and saved DSC an initial $100K. Additional savings exceeded $1M in ~2 years. Worked with customers (primarily Regional Bell Operating companies) to resolve action items with ASG products and to promote use of online documentation.

Senior Technical Writer to VP of Operations

Confidential, San Rafael, CA

Responsibilities:
First Technical Writer employed at startup Confidential in 1985. Composed original User Manuals and Startup guides for various software applications. In span of 9 years, established and managed three departments and ultimately promoted to VP of Operations overseeing Documentation, Quality Assurance, and Shipping and Receiving/Fulfillment. Confidential developed Write, Paint, Draw, Present and Express software programs. The Write/Paint/Draw suite of products was licensed by Sun Microsystems (Sun Write/Paint/Draw) and in 1994 Confidential was purchased by Dainippon Screen.