Trainer, Technical Writer, and Content Strategist Resume

SUMMARY:

Intelligence Communication Confidence Relaxation Public Speaking Problem Solving Concentration Consistency
Grace under Pressure Teamwork Judgment Attention to Detail Effort Leadership Prioritizing Tasks Adjustment Integrity Telephone Etiquette Determination Loyalty Sales Techniques Generosity Wit Client Satisfaction Courtesy Windows Office® Test Director® Quality Center® Lift truck instructor

PROFESSIONAL EXPERIENCE:

Confidential

Trainer, Technical Writer, and Content Strategist

Responsibilities:

Consult ad hoc for website enhancement projects and website constructions. Manage the staffing needs for our subcontractors in Costa Rica and Argentina.

Confidential

Outbound Customer Service Agent

Responsibilities:

Solicited targeted companies with the offer of a visit from a sales agent presenting a free quote for Small Group Health Insurance.

Confidential

Logistics Account Executive in

Responsibilities:

Under the tutelage of a seasoned Logistics Account Executive, conducted negotiations for freight delivery, the daily tracking of the deliveries, and the confirmation of successful delivery of the loads of freight.

Confidential

Outbound Customer Service Agent

Responsibilities:

Part - time role contacting new and existing customers in medical offices. Logged calls in Salesforce database.

Confidential

Outbound Telephone Sales Agent

Responsibilities:

Solicited owners of small businesses for print advertising and for search engine optimization services. Worked with design team and layout team to maximize appearance of the print advertising.

Confidential

Inbound Customer Care Representative

Responsibilities:

Assisted callers as they sought to enroll in a Confidential viewing package.

Confidential

Outbound Customer Service Agent

Responsibilities:

Contacted new and existing customers. Explained the parameters of the 2015 rebate program being offered to their Confidential ts. Enrolled the customers online in the rebate program. Logged calls in database.

Confidential

Outbound Customer Service Account Manager

Responsibilities:

Contacted new customers by telephone to welcome them and congratulate them on their recent advertising purchase. Verified all aspects of the advertising were correct. Logged calls, with detailed notes, into customer service portal.

Confidential

Inventory Associate

Responsibilities:

Responsible for testing, inspecting, and storing the individual Kindle devices in the correct inventory location, then for recording the transactions properly in the resource management computer system.

Confidential

Kroger Reclamation Project Attendant

Responsibilities:

Sorted, inspected, and scanned donated products delivered to the Tennessee Avenue facility.

Confidential

Technical Writer /Project Documenter

Responsibilities:

Researched, wrote, tested, and published specifications toward the enhancement of the software which now connects, nationwide, the retail pharmacy operations of Confidential .
As the Technical Writer, worked with pharmacy associates who would submit a request to change some aspect of the software used.
Primary function was to identify precisely what the associate wanted the software to do differently.
Process involved, when necessary, collaboration among the team, the associate, and the associate’s pharmacy merchandiser.
Wrote a specifications document for the programmers outlining the requested changes.
Used screenshots of the present software, created mock-ups of requested new screens and functionalities, delineated the parameters for any related new/changed fields, and wrote the testing scenarios.
The process was intricate and protecting the Confidential t’s privacy was of utmost concern.
The software used was Microsoft-based.
Tools used included Visio, Paint, Excel, and Word.
Aspects of the software affected were financial reports, performance defects, associate permissions, and enhancements.

Confidential

Logistics Clerk

Responsibilities:

Managed schedule of incoming deliveries, directed associates to facilitate flow of resources to production areas, and assisted in maintaining loading schedule.

Confidential

Assistant to the Reliability Coordinator

Responsibilities:

Compiled reports regarding production, waste, recycling, and goal .
Engaged with production teammates regarding best practices suggestions and implementation.
Acted as liaison with uniforms provider contractor.
Managed Reliability Coordinator’s schedule and correspondence.
Created a monthly PowerPoint presentation for use at General Manager’s meeting with his staff members.
Coordinated logistics for “Reliability Day” competition between our production plant and our “sister” production plant in Springdale, including posters, PA announcements, and real-time throughput results.

Confidential

Warehouse Manager

Responsibilities:

Routed and scheduled delivery drivers and incoming deliveries, trained and managed staff, and acted as liaison between store managers and company owner.

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