SUMMARY:

• Proven Professional with international experience in, but not limited to: technical writing, copywriting, and project and account management, seeking to start a career with an established organization, offering the organization a well - rounded dependable individual.
• Whatever it takes spirit, with the ability to learn quickly, perform with minimum supervision and a desire for success.
• Highly Efficient, with demonstrated ability for organization, attention to detail and adherence to deadlines.
• Articulate, with excellent interpersonal, written, communication and presentation skills.
• Self-Directed and Flexible, with success in adapting to change and performing confidently in a fast-paced, high pressure setting.
• Analytical Data Interpretation Skills
• Communications Auditing Skills
• Project Management Skills
• Publishing & Protocols Skills
• Ownership & Responsibility
• Active Listening Skills
• Time Management & Organization Skills
• Electronic Management Software
• Judgment & Decision Making
• Conflict Management Skills
• Complex Problem Solving Skills
• Adaptability Interpersonal Skills

TECHNICAL SKILLS:

SKILLS: Microsoft Office 365 (Excel, Word, PowerPoint, Access, Publisher, Outlook), SalesForce, SharePoint, PeopleSoft, PMED, Clarity, Adobe, K4 Publishing Suites, Lotus Notes, Internet Explorer, Navigate Mac, FileMaker, FileMaker8, CorelDraw, Protools, Logic.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer

Responsibilities:

• Research, write, and produce a high volume of client-facing documentation for an online application
• Build engaging benefit-focused material with excellent attention to detail and strong content organization.
• Generate creative ideas while working both independently and collaboratively as part of a team.
• Create communication material and inspire teams to adopt and use cutting edge technology and solutions
• Develop Technical Manuals and API documentation for Platforms and Systems business-focused technical presentations and impactful artifacts that encourage collaborative solutions and nurture learning environments
• Manage and produce regular communications such as newsletters, blogs, and external articles
• Present demos, workshops and manage team intranet to encourage intra and inter team communications with client
• Gather employee feedback and drive continuous improvement of communications efforts by running periodic surveys
• Advise and support colleagues on how to achieve effective internal communications through development and best practice sharing
• Maintain auditable documentation for the team

Confidential, New York, NY

Proposal Writer

Responsibilities:

• Supporting development and delivery of communication documents (RFI/RFP responses and presentations) by scheduling meetings in the Calendar feature of Office 365 suite.
• Supporting the proposal process from planning and research to message delivery
• Building relationships with key business partners
• Ensuring internal customer and external client data protection deadlines are met through effective project management
• Identifying and utilizing best practices and leveraging the Value Proposition to differentiate the Confidential offering
• Reviewed and edited and proofed as needed Office 365 PowerPoint presentations, ensuring that copy is on brand, without spelling, grammar, punctuation, or usage errors.

Confidential, New York, NY

Marketing Content & Copywriter

Responsibilities:

• Develop creative strategies, concepts, themes and content using Office 365 Word (track changes, document formatting, etc.)
• Conduct research to gain insight into business objectives and target audiences while following data protection procedures.
• Adapt writing to suit consumer, financial, B2B or internal audiences in both short and long-formats.
• Present creative solutions to internal clientele via Office 365 Excel spreadsheets.
• Analyze client feedback to adjust messaging whenever required.
• Reviewed and edited and proofed as needed Office 365 PowerPoint presentations, ensuring that copy is on brand, without spelling, grammar, punctuation, or usage errors.

Confidential, New York, NY

Editor & Client Agreements Consultant

Responsibilities:

• Technical Writer for new or amended Client initiated client agreements that support our products and services.
• Provides standard legal communications and correspondence/presentations via Excel and PowerPoint via Office 365. Researches and resolves inquiries and/or complaints of internal clients, as well as external customers and their representatives; serves as first point of escalation for issues related to legal agreements.
• Produces complex, periodic and/or ad hoc reports on area and unit progress, customer satisfaction, etc. Participates on and/or supports multiple project teams for complex business area initiatives, ensuring that assigned areas are fully represented on corporate strategic projects. Thorough knowledge of plan design and ERISA regulations and data protection procedures
• Assists in monitoring, evaluating and modifying newly implemented processes and initiatives. Works independently to support day-to-day development and execution of business planning activities and senior management initiatives for multiple assigned business areas.
• Serves as liaison with assigned business areas regarding special projects /requests. Applies strong understanding of business best practices to enhance operational efficiency and reduce costs. Identifies business processes requiring improvement and recommends alternative solutions to management.

Confidential, Long Island City, NY

Financial Communications Auditor, Proofreader

Responsibilities:

• Manage Darwin Information Type Architecture (DITA) - Support internal and external audit processes for credit card division and customer data protection. Serve as the primary point of contact for escalation of issues in the absence of technical documentation management.
• Develop copy to support business and marketing objectives of clients, gather essential communication objectives from client meetings, briefings, interviews, and research.
• Develop and maintain thorough understanding of the organizational structures, and reporting hierarchies of the credit card division.
• Assume project ownership in collating comprehensive documents to support product releases and content authoring and publication through multiple platforms such as iOS and Android.
• Proficiency in AMA, APA style annotation, referencing, and submission.

Confidential, NYC, NY

Content Management Specialist

Responsibilities:

• Managed K4 Publishing suites, document controlled and edited 3000+ pages, weekly planned and developed content (included learning objectives, scope/sequence, and tables of contents, lessons, videos, and teacher resources) for teacher and student materials-including print, digital, and media projects, develop prototypes, project proposals, and project scope documentation, as needed. Maintained up-to-date knowledge of emerging al/curriculum trends, al technology, and emerging technologies within field and adjacent to fields.
• Contributed towards forecasts and budget-tracking, acted as liaison between vendors, internal engineering teams, Academic Design teams, demonstrated strong understanding of elementary (PreK-5) Reading/Language Arts pedagogical issues and created content that was within and in alignment with al standards in collaboration with the Academic Design Leads, Product Sponsors, Digital Platform Group (DPG) and design team members.
• Produced accurate, error-free, high-quality products that meet curriculum standards and market requirements and that display appropriate content, reading level, grammar, and style, utilized Word via Office 365, Windows 10 Deployment & Migration for volume/edition conversions.

Confidential, NYC, NY

Document Control Specialist I & II, Primary & Secondary Review

Responsibilities:

• Formatted, proofread, finalized, delivered, and filed final Regulatory Onsite Support: QAPs, OVWs, QARs, and other Project Deliverables (FDA). Used Windows 10 Deployment and Migration for data protection and privacy technical writing
• Formatted Project Deliverables to confirm that each document conformed to the approved styles and content for that deliverable; This also entailed defining heading styles, body text styles, spacing, justifications, succeeding paragraph styles, text flow, etc. for all the styles in use in the document.
• FirstDoc/Documentation experience and expertise with relevant tools to complete responsibilities (MS Office Suite, Adobe Documentation Suite). Tracked progress of deliverables and query discrepancies with SQL.
• Proofed Project Deliverables for accuracy, content, clarity, and consistency, and to correct errors in spelling, word usage, grammar, typos, and punctuation.
• Used GEPIC to conduct clinical research and data protection recovery protocols. InForm EDMS & EDC/QC of Case Report Forms (electronic vs. paper CRFs), Data Clarification Forms (DCF’s / SDCF’s), and initiated e-signature in LiveLink for each Project Deliverable.
• Posted draft and completed documents on Client systems as required (eTMF). Performed other duties as assigned.
• Responsible for directing management and auditors of assessments and re-assessments to ensure appropriate levels of care with audits and entering of clinical data to documents.
• Meticulously tracked and communicated daily on the status of assigned deliverables to Document Control Manager for data protection
• Maintained deliverable tracking systems and communicated status of assigned deliverables to Auditors, Quality System Leads and Management as needed.
• Liaised with various functional teams to ensure the accurate completion of documentation, created and maintained required documentation, including presentation, reports, and documentation for both internal and external clients. Super-user with company electronic repository and responsible for uploading and deleting all regulatory documents.
• Processed timesheets on a timely and accurate basis. Verified timesheets had proper coding and department allocation.
• Reconciled personnel time entries in confidential client database against PAREXEL time entries.
• Document Retention - Filed timesheets (electronic copies from all personnel in folders in outlook)
• Recorded data as directed using the appropriate media or platform. Follow procedures for access and security for electronic data entry. Reviewed keyed data for accuracy as needed. Posted draft and completed documents on Client systems as required. Performed other duties as assigned.

Confidential, Atlanta - GA

Content Writer

Responsibilities:

• Developed and maintained marketing, advertising product content and documentation.
• Wrote and developed editorial content (edited treatments of scripts, blogs, short fiction books, academic compositions, and musical scores) for commercial jingles and television shows (theme songs freelance writer, copywriter, editor).
• Conceived, developed, wrote, and edited compelling and persuasive copy for brands advertising direct mail brochures and websites, developed website copy to support business and marketing objectives of clients.

Confidential

Content Writer, Creative Liaison

Responsibilities:

• Developed and drove strategic marketing, advertising and sponsorship document templates for departmental record keeping of schemes, managed and supervised client database of national sponsors. Developed original content for B2C/B2B sponsorship solicitations. Developed the core positioning and messaging for the product (copy), product marketing, and strategic sales.
• Set pricing to meet revenue and profitability goals deliver monthly revenue forecast developed sales tools and collateral defined the product strategy and roadmap work with external third parties to assess partnerships and licensing opportunities.
• Determined sitcom subject matter based on personal or public interest or commissioned by a publisher or in-house agent.
• Intensive liaising with publisher’s agent’s script editor’s producers and directors.

Confidential

Document Specialist - Marketing & Advertising, Operations Manager

Responsibilities:

• Developed copy to support business and marketing objectives of clients, gather essential communication objectives from client meetings, briefings, interviews, and research.
• Assumed project ownership in collating comprehensive documents to support product releases and content authoring and publication, managed employee payroll and performed daily audits of transactions.
• Proficiency in AMA style annotation, referencing, and submission, completed customer service and managerial workplace courses.

Confidential, Atlanta, GA

Senior Research Development Associate

Responsibilities:

• Experienced Team Leader and Account Manager for new business development advertising and marketing research projects.
• Composed summary reports for the Top 250 national and international corporations.
• Organized written reports detailing new business leads in publications including the Wall Street Journal, Ad Week, Newsweek, Sports Illustrated, and the Atlanta Journal Constitution, supervised the 2006 revision of the American Association of Advertising Agencies data bank.

Confidential, Norcross, GA

Auditor, Supervisor, Contractor

Responsibilities:

• Handled company Credit Card travel expenses receipts worked remotely, supervisor and technical liaison between field operations and Headquarters. Managed facilitated encouraged real-time use of Stratix Corporation data-entry devices.
• Defined objectives, privacy technical writing, planned site objectives, coordinated team member work schedules, and delegated assignments via data protection projects
• Created and presented written status and situation reports and monitored flow of disaster relief inventory products and data protection protocols.