SUMMARY:

• Senior technical writer with 20 years of technical writing experience
• Strong writing, research, and communication skills
• Proficient in all major documentation authoring and graphics tools
• Able to grasp complex technical concepts and learn new skills quickly
• Able to manage multiple projects concurrently under tight schedules

TECHNICAL SKILLS:

SKILLS: Adobe FrameMaker (structured and unstructured), Adobe Acrobat Pro, RoboHelp, WebWorks ePublisher, Adobe InDesign, Arbotext Editor, MadCap Flare Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Project HTML, XML, DITA, CSS, Dreamweaver Adobe Photoshop, Illustrator, Captivate, Visio, Paintshop Pro, SnagIT Perforce, Cornerstone, Jira, Confluence, SharePoint, ClearCase Windows, Unix, Networking C/C++, Visual C++, Visual Basic, Java, JavaScript, Oracle/SQL Server, API, SDK FPGA. CPLD, Mass Spectrometry (MS), Liquid Chromatography (LC), Software IP, Telecommunication, Agile Development Methodology, Single Source Publishing, Content Management System

PROFESSIONAL EXPERIENCE:

Senior Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Researched, wrote, edited, and published a wide variety of technical materials in support of Huawei’s software applications, computer systems, servers, storage, preparing and updating portions of software guides, online Help systems, technical papers, quick starts, evaluation tools, and installation guides.
• Contributed to the design and wording of presentations, documents and user interfaces, to improve users’ understanding.
• Quickly and effectively translating documents between English and Mandarin.

Senior Technical Writer

Confidential, Campbell, CA

Responsibilities:

• Created and updated datasheets, application notes, white papers, design guides, and user manuals.
• Created engineering charts and diagrams using Adobe Illustrator, Photoshop, and Visio.
• Worked closely with engineers, designers, and project managers to obtain information needed for completing the documents.
• Worked with web developers to get documents posted on the company website.
• Maintained multiple projects concurrently.
• Managed the document release process from start to finish, in coordination with Marketing and Operations.

Senior Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Documented and updated software user manuals, installation guides, administrator guides, manuals, hardware manuals, Help, and videos, using Adobe FrameMaker, Acrobat, MS Word, WebWorks ePublisher Pro, Captivate, PhotoShop, and Illustrator.
• Independently managed multiple projects.
• Collaborated, as a member of project teams, with subject - matter experts, product managers, QA, and product support to produce on-time, accurate user documentation. Resolved many documentation issues in the collaboration.
• Made recommendations to the project teams about user interfaces, error messages, tool tips, pop-up dialogs, and usability. As a result, the GUI of LC software was greatly improved after its release in May 2011.

Senior Technical Writer

Confidential, San Jose, CA

Responsibilities:

• Created documentation plans and maintained project schedules, so that all projects being handled were on track.
• Performed audience and task analysis to investigate the needs of the target audience and their workflow. Ensured all documentation is targeted at the appropriate users.
• Worked with software developers to obtain the information to in corporate in the documentation. Attended Product Release Team (PRT) meetings.
• Coordinated technical reviews, and tested deliverables for clarity, accuracy, and usability. Received positive comments from SMEs and end-users on all FPGA documentation I had created and updated for good quality and usability.
• Resolved documentation issues by working with SMEs, managers, and team members. Participated in a departmental documentation overhaul campaign and fixed 28 documentation errors.
• Worked as a team player and assisted other peers and associates. Contributed to documentation tool transition (from FrameMaker to XML) in the department.
• Continued to learn new knowledge and skills related to the job. Learned XML, DITA, and Arbortext Editor.

Senior Technical Writer

Confidential, Sunnyvale, CA

Responsibilities:

• Wrote end-user manuals, installation and configuration instructions, system maintenance guides, manuals, release notes, and materials using FrameMaker, Word, and Acrobat.
• Designed graphics and captured screen shots using Paintshop Pro, Visio, and Photoshop. Updated all graphics in manuals for Recruiter’s Desktop.
• Developed both Windows and Web-based online documentation using RoboHelp Office and Dreamweaver. Updated Help for Recruiter’s Desktop.
• Managed source control systems and project schedules using ClearCase, Scopus, and Microsoft Project.
• Worked closely with developers, project managers, QA engineers, and Customer Technical Support team to deliver timely, accurate, and high-quality documentation.
• Participated in technical discussions as a cross-functional team member.
• Contributed to product usability and user interface design.
• Contributed to Tech Pubs departmental standards and procedures.

Technical Writer

Confidential

Responsibilities:

• Wrote software documentation for Ericsson’s Wireless Mobile Intelligence Network, with the network administrator as the target audience. Worked interactively with product managers, software engineers, and testers to obtain product and other technical information. Documentation include user manuals, installation guides, configuration guides, and Help. Used FrameMaker, RoboHelp, Acrobat, and WebWorks as major tools for documentation.