SUMMARY:

• Requirements Development and Management; Business Analysis and BPR; Systems Analysis; Quality Assurance; Process Improvement (SEI/CMMI)

TECHNICAL SKILLS:

SOFTWARE/TOOLS/LANGUAGES: - - Microsoft Office Suite; Access; Windows 98, 2000, ME, XP, NT; Visio; MS Project; SnagIt; Tracker; Mock Up; System Development Life Cycle; Use Cases, UML, Object Oriented Analysis; DOORS, RTM; SEI CMMI.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer/Analyst

Responsibilities:

• As Senior Business Analyst on the Automated Provider Screening (APS) project, researched, organized, wrote, edited, and illustrated requirements and Change Requests (CRs) for this Centers for Medicare and Medicaid (CMS) fraud detection system which automates a previous manual process. Received direction through collaboration with users in CMS managerial positions and among CMS Medicare Approved Contractors (MACs). Working with QA and testers to help understand requirements and write test cases.
• On the Federal Exchange Project (FEPS), the IT development centerpiece of the Affordable Care Act (ACA), or “Obamacare,” for the Centers for Medicare & Medicaid (CMS), served as Technical Writer/Senior IV&V Analyst. Focused especially on contractor activities involved in Service Areas of Requirements Management, Quality Management, and Operations Oversight. Collaborated with engineers and testers to audit prime contractor’s performance, and designed, wrote, and created tables, charts, and other graphics for assessment reports to help Federal Government assure the timely and effective implementation of this politically important public-facing project.

Confidential

Technical Writer/Senior Quality Assurance Analyst

Responsibilities:

• Technical Writer/Senior Quality Assurance Analyst on Confidential ’ IV&V contract for United States Citizenship and Immigration Services (USCIS). Work centered on assuring that multiple CIS Information Technology (IT) projects adhered to all guidelines set forth in the CIS Information Technology Lifecycle Management (ITLM) System Development Life Cycle (SDLC). Focused especially on Requirements Phase and associated documentation, but responsibilities spanned the entire lifecycle from development of Project Tailoring Plans to system decommissioning. Specific duties included participating in regular project team meetings to check team progress and advise on development and revision of deliverables; tracking deliverables from submission point on; assessing delivered documents for adherence to ITLM and SELC standards and wrote Consolidated Document Assessments for submission to top Government officials; scheduling, organizing, and facilitating all aspects of ITLM gate reviews and writing detailed minutes and summaries of these meetings for Federal managers; and following up on action items resulting from the reviews.
• Was previously Task Leader of Requirements Improvement Program (RIP) on same contract. Supervised six analysts and system administrators in pilot effort to automate Requirements Management (RM) for CIS Office of Information Technology (OIT). Oversaw implementation of web-based tool called Kovair and performed duties that included writing White Paper on benefits of managing requirements through automation as well as developing generalized RM guidelines for OIT project staff; coordinating input into documentation by other analysts; leading daily activities of analysts and administrators; and developing RIP Weekly Status Reports along with leading Confidential ’ portion of Weekly Status Meetings and creating detailed meeting minutes.

Confidential

WRITER/BUSINESS AND REQUIREMENTS ANALYST

Responsibilities:

• As Requirements Management (RM) Manager, responsibilities centered on gaining CMMI Level 3 for Center for Medicare & Medicaid Services (CMS) Program. Specific duties were to research in-house and industry standard RM practices and design, organize, and write a unified process and plan for the -current CMS project. Established project guidelines for text, graphics, format, and style, and assured staff adherence to those guidelines. Duties also involved assessing and editing documentation created by others; mentoring junior employees in requirements development and documentation; and creating and delivering requirements across program. Designed and facilitated interactive workshop for “Writing Good Business Requirements,” followed by classes on “Eliciting Requirements,” “Completing Deliverables,” and “Conducting Change Management.” Additionally, participated in internal meetings and meetings with customer to develop and validate business and system requirements.
• Under grant from University of Maryland, worked on three-member team to develop System Development Life Cycle (SDLC) documentation and Requests for Proposals (RFPs) for an Offender Case Management System (OCMS). Purpose of system is to automate all processes associated with apprehension, trial, incarceration, and probation of criminal offenders in Maryland. As well as writing items like Functional Requirements Document (FRD), Project Plan, Program Management Plan (PMP), Communications Plan, and RFPs, specific duties included interviewing Subject Matter Experts (SMEs); organizing and running JAD sessions and project kickoff meeting; interacting with vendors; and arranging demonstrations of Commercial Off-The-Shelf (COTS) products having basic OCMS functionality.
• Work centered on developing and managing requirements for sensor and communications systems in the DOD C4I community. Specific assignment was on the Joint Land Attack Cruise Missile Defense Elevated Netted Sensor System (JLENS) program, which provides improved defense against land-attack cruise missiles. Principal responsibilities include researching and writing Interface Requirements Specification (IRS) and correlative Requirements Traceability Matrix (RTM), as well as editing and writing parts of System Requirements Specification (SRS). In performing these duties used tools ranging from MS Office (Word and Excel) to DOORS Requirements Management application. Received formal in DOORS and gained from DOORS Telelogic Academy.

Confidential

Technical Writer/Advanced Business Analyst

Responsibilities:

• Previously, managed INS-ITP Account’s Offshore Migrant Processing (OMP) task for INS Office of International Affairs (OIC). Developed Project Plans and Schedules, and supervised four to five analysts, as well as developers, Quality Assurance and Test experts, support personnel, and subcontractor staff. Organized and facilitated all INS OMP Users Group (JAD) activities, and wrote OMP Concept of Operations (ConOps). Developed annotated outline for OMP Functional Requirements Document (FRD). Wrote most of FRD and developed requisite data models, while managing the writing of other portions. Also coordinated Peer and User Reviews of the draft FRD, and assured adherence of all work to SEI/CMM guidelines. Given Enforcement Division’s annual for contributions on this task.
• Co-founded the INS-ITP Quality Management Division’s Requirements Management (RM) Project. Developed initial project plans, schedules, and standards as well as hiring additional staff and jointly leading project's inception. Was promoted to leading the OMP Project.
• As an Advanced Business Analyst on the Account's Coordinated Interagency Partnership for Regulating International Students (CIPRIS) Task, authored an FRD and the accompanying RTM. Also defined requirements for the CIPRIS/CLAIMS interface and the associated production of a bar-coded Student ID Card. CIPRIS still exists today as one of ICE’s highest-profile systems under the changes name of SEVIS.