OBJECTIVE:

• To secure a challenging position commensurate with my skills and that will offer me an opportunity for growth and advancement.

TECHNICAL SKILLS:

SKILLS: Oracle, SharePoint, RoboHelp, Dreamweaver, Front Page, XML, HTML, ID Workbench, Visio, MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, SnagIt, SQL Navigator, PageMaker, Photoshop, Adobe Acrobat Professional, TeamSite, Adobe Designer, Lotus Notes, FrameMaker, Remedy, Mercury Quality Center, Test Director, WebTrends

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Technical Writer

Responsibilities:

• Worked as a contractor with Application Development, IT, Finance, Production Support, Production Development, Call Center, Client Support, Human Resources to create documentation requested by the Department of Federal Student Aid (FSA) for a newly ed contract. Organized hundreds of requirements asking for various types of validation artifacts including: procedures, spreadsheet reports, Visio flows, commitment statements and ISTs (test plan results documents). The process included organizing the requirements, meeting with Confidential and FSA SME’s to create new or update existing documentation, and company and FSA review meetings. Also created 508 Compliant Accessible forms for vision or learning disable people for the website.

Confidential, Pittsburgh, PA

Technical Writer/Business Analyst

Responsibilities:

• Worked as a contractor with the Finance team creating Phase 1 Visio process flows and detailed Process Specification Documents (PSDs) for the complete Finance process. The detailed PSDs / flows were to be used to create Phase 4 materials for the newly hired outsourced Finance team members for a new global eCommerce website. In meeting extremely tight deadlines, I was responsible for organizing on SharePoint the completion of the 21 Finance process flows and 3 PSDs and worked with multiple SMEs, project managers, and levels of management.

Confidential, Pittsburgh, PA

Content Management Analyst

Responsibilities:

• As a contractor working with the eBusiness team, I created User Guides and corresponding PowerPoint presentations to create/update multiple online courses for the Procure To Pay process group’s Oracle Database migration and saved to SharePoint. In meeting tight deadlines for three releases, I was responsible for organizing the work flow while working with multiple SMEs, levels of management, supplemental Indian team members, and the Testing team when I found new defects. Also Job Aids were created immediately after each release when the need was identified to help with creating a seamless transition.

Confidential, Pittsburgh, PA

Business Analyst

Responsibilities:

• Was brought back in for a short - term contract project as a member of the IT department to work with Financial Aid to document the challenges of their critical At Risk Report process. I wrote and saved to SharePoint a business requirements document detailing the complete process including the process logic and presented it to a developer for Qlikview automation. Also I worked with Student Services to identify the challenges of their Heat/Stonefield Query trouble ticket/reporting process, looking for possible improvements, opportunities and upgrade requirements.

Confidential, Coraopolis, PA

Technical Writer

Responsibilities:

• Was brought in for a short-term contract project to create a Style Guide. Worked with a developer, subject matter expert and several levels of management to analyze and document three existing applications for the management to determine future usability.

Confidential, Pittsburgh, PA

Business Analyst / Technical Writer

Responsibilities:

• Was brought in to lead a short-term contract project that updated the website’s South University Re-Admission application. I worked closely with team lead and business owners to examine the existing online application, gathered information for new business requirements and wrote the Business Requirements document with corresponding Visio Flowchart, then reviewed findings with key team members. Worked closely with the lead developer to build the new application, and with the QA lead to test the application. Also created a Business Proposal for the creation of a new test lab and analyzed student survey data for a Power Point presentation as well as attended team meetings to capture minutes.

Confidential, Pittsburgh, PA

Technical Business Analyst/Technical Writer

Responsibilities:

• Brought in as a contractor for the merger as part of Care Management, focused on Confidential 's Medical Management Application (maxMC) working the CMSYS mailbox; which included daily report validation, defect resolution, user issue analysis and fixes and overall updates. Assigned to EPN change controls that include extensive software updates and responsible for impact analyst, requirements gathering, functional specifications, project deadline enforcement, user accepting testing and managing project resources in accordance with the project schedule. Created maxMC database, CMSYS and Report Validation team procedure documentation, updated existing flowcharts with Visio.

Confidential, Durham, NC

Business Analyst / Technical Writer

Responsibilities:

• Developed and saved to SharePoint business requirements using impact analysis, business case/plans and Visio flowcharts. Worked closely with the team lead in analyzing HR payroll system platform (Voyager) requests to determine client/organizational needs; system, operations and customer rollout requirements, legal/compliance implications and platform improvements and then managed the issue resolution timeline to an efficient end. Provided subject matter expertise on external and internal User Role Administration topics as well as the internal, benefits and team SharePoint sites. Supported the testing process by verifying user test cases to ensure all business needs are met.
• Worked with PMs / other BAs to ensure a timely completion of deliverables by prioritizing and communicating appropriately. Worked with supplemental team members in France and India and kept the Lotus Notes Change Control database up-to-date. Created and update PDF forms. Created and maintained team documentation for Voyager, User Role (website Security level) and Lotus Notes processes.

Confidential, Raleigh, NC

User Acceptance Testing Business Analyst / Technical Writer

Responsibilities:

• Did extensive website and online banking application analysis to confirm all new project / change requests met group standards, site consistency, web analytic requirements, and future flexibility requirements and possible site improvements as part of the UAT group. Was responsible for testing of site changes and worked with team lead, other business analysts, project managers, lines of business, end users and multiple management levels with a focus on functional and regression testing. Did impact analysis, business case / plan requirements and gathered functional specifications from upper-level management and various team member interviews to create standards and detailed procedures to insure continuous site improvement and team growth. Created. maintained and saved to SharePoint team documentation and Visio flowcharts for website layout, Watchfire WebXM Scan, Webtrends processes.

Confidential, Durham, NC

Technical Writer

Responsibilities:

• As a contractor, I wrote new content for the WebSphere Mobility Server InfoCenter and used it to create ID Workbench/Epic webpages after gathering needed business requirements. Tested the new pages for accuracy. Analyzed existing web content and edited/updated as necessary and wrote new content for the Software and Linux groups webpages. Used Lotus Notes. Wrote articles for publication on the main Confidential website: Extreme Blue for IBMers and Meet The Team/The BizTech Experience.

Confidential, Raleigh, NC

Senior Technical Writer

Responsibilities:

• My main focus was analyzing existing web content and editing/updating as necessary as well as gathering business requirements/functional specifications for writing new process documentation and Visio flowcharts for the Energy Ventures trading group to be Sarbanes-Oxley compliant, FERC Code of Conduct requirements and CCRO Risk Management guidelines. Worked with various levels of management to identify project requirements and prioritized financial documentation needs with key back office subject matter experts for document completion.
• Determined and prioritize existing web documentation needs for the Information Technology group by gathering business requirements and functional specifications. Wrote new and edited existing process documentation, updated existing Visio flowcharts, took digital photographs, captured graphics and designed the document look to include the graphics. Redesigned and reorganized the company Intranet and uploaded new documents as needed. Interviewed key technicians to identify new document requirements and if updates were needed for existing documents. Tight deadlines and multi-tasking required.

Confidential, Raleigh, NC

Technical Writer

Responsibilities:

• Working with Asynchronous Transfer Mode (ATM) data encoding hardware/software, gathered business requirements and functional specifications to determined and prioritize company documentation needs. Wrote and edited User Manuals, Engineering Change documentation and process and procedure documentation. Documentation completion considered part of the Testing Process. Uploaded new documentation and designed a new layout for the company website. Determined documentation, graphical and layout needs for new product manuals and took digital photographs to capture graphics and designed document layout requirements. Tight deadlines and multi-tasking was required.

Confidential, Durham, NC

Customer Service and Administration Center Technician

Responsibilities:

• Provided Helpdesk support for users of Confidential Cygic Internet Application product. Received and routed all incoming calls, initiated customer service requests, updated ticket status, tracked all trouble tickets to close, and assisted as needed in other areas of the helpdesk. Extensive interaction with customers, extensive use of multi-line phone system, and extensive use of the Trouble Ticket Management System.

Confidential, Durham, NC

Technical Writer

Responsibilities:

• Was responsible for creating product and material safety summaries and updating and editing already existing material to meet FDA regulations. Additional responsibilities included: database, microfiche and document data searches.

Confidential, Durham, NC

Project Manager

Responsibilities:

• Set up, organized, and wrote procedures for new Information Technology organization. Also supervised the daily work of 10 technicians, coordinated projects among the seven groups on the team and worked on follow-up with various managers after scheduled jobs were completed.

Confidential, Durham, NC

Supplement Editor

Responsibilities:

• Gathered and arranged for stories from various legal experts for weekly Supplement Section. Edited submitted material and conducted telephone interviews and in person and wrote original section material. Met strict deadlines and identified sources for new story ideas and worked with a variety of software, including: MS Word, PageMaker. Helped layout the newspaper and checked for errors.

Confidential, Burbank, CA/Raleigh, NC

Reporter

Responsibilities:

• Completed assigned feature story ideas. Conducted telephone and in-person interviews. Met strict deadlines and identified sources for new story ideas. Wrote headlines and worked on paper layout. Edited other reporter’s submitted stories.