SUMMARY:

• I possess approximately 20 years of experience as a technical writer, trainer and business analyst. As a trainer, I designed programs and curriculum, for the Department of Treasury, Confidential and Price Waterhouse Cooper, specifically focused on contingency planning, disaster recovery, new hire onboarding, system development, and program management. My technical writing skills allowed me to create user guides, installation guides, workflow diagrams, implementation plans, project control matrix’, in addition to a variety of other documentation specific to IT and business environments. Having worked in the IT field for 15 years
• I have firsthand experience supporting engineers, developers and tiered workshops in varied business settings. Many of the standards I have worked with are specific to the cyber security environment, such as FISMA Identity and Access Management (IAM), NIST federal security standards, and Payment Card Industry (PCI). I am confident that I can join any business environment and hit the ground running. I have excellent interpersonal skills such as, being a great listener and possessing a strong work ethic. I work hard and show up on time every day. I am willing to travel or work overtime in order to meet deadlines.

TECHNICAL SKILLS:

Standard Operating Procedures: System Security Plans Styles Guides System Design Documents Project Management Plans Guides Requirement Specifications SDLC Diagrams Security Assessment System Installation Guides Test Plans Manuals User Guides

Standards and Tools: APA Chicago Digital Media Document Design Drop Box FrameMaker GPO Graphic Design SnagIt

IT Frameworks and Standards: Content Management Systems Cascading Style Sheets Enterprise Architecture (EA) Federal Enterprise Architecture (FEA) Help Authoring Tools (HAT IEEE HTML Ontology Methodologies TOGAF 508 Compliance User Interface (UI) UX

Applications, Cloud and Software: Adobe Microsoft Office Dreamweaver Drupal Emergency Alert Systems Google iCloud IBM Rational Jira NextGEN PeopleSoft Remedy UTT RoboHelp Room View ServiceNow SMARTS Symphony Word Perfect

PROFESSIONAL EXPERIENCE:

Confidential, Washington District of Columbia

Technical Writer

Responsibilities:

• Translate technically complex information for, both, colleagues and consumers with nontechnical backgrounds.
• Created detailed and precise instructions for colleagues and consumers to follow step by step.
• Prepared clear process maps to blend in well with operating manual content.
• Displayed strong technical skills preparing operations procedures, manuals, presentations, graphics and interactive PDF content.
• Collaborated with designers and technical development team to construct Secure Terrain products and portal.
• Determined the guidance documentation required to promote the roll - out of new processes and products for Secure Terrain.
• Tailored fresh and artistic illustrations for Secure Terrain products.
• Made presentations to project leaders to ensure illustrations, documentation and portal met their standard.

Confidential, Washington, District of Columbia

Technical Writer

Responsibilities:

• Created FCC Schools & Libraries and Lifeline implementation workflows.
• Posted programs bid/application tutorials online; ensured tutorials were updated to reflect all system updates or changes to bid process.
• Collaborated with developers, director and USAC vice president during integration of new FCC S&L system software; tracked trouble tickets and bug fixes related to development using JIRA.
• Participated in system online test to ensure FCC requirements were met and new bid lifecycle flowed properly.
• Created TOGAF 9.1 Architecture Framework templates for 100 different models.

Confidential, Tyson’s Corner, Virginia

Technical Writer/Trainer

Responsibilities:

• Authored E-Learning interactive modules and YouTube tutorials to train employees using RoboHelp and New Hires.
• Traveled to Richmond, Virginia weekly to train employees at main Confidential campus; trained 300 additional employees, located in Plano, Texas, online.
• Used Survey Monkey to survey trainees, analyze effectiveness, and bridge any necessary gaps with material.

Confidential, Washington, District of Columbia

Web Editor and Business Analyst

Responsibilities:

• Revised agency website theme, design and published information, using Drupal; revised minor PHP code.
• Cloned all agency sites prior to revision; ensures all city websites were uniformly formatted.
• Tested the user interface (UI) and responsiveness of devices once site was restructured; ensured 508 compliance for mobile and desktop UI.
• Removed outdated content.
• Coordinated relaunch of sites with agency IT directors, and ensured all Project Management Lifecycle (PMLC) milestones were met.

Confidential, Washington, District of Columbia

Technical Writer

Responsibilities:

• Migrated all online content to newly launched FEPOC website; utilized cloning parent/child structure to prevent data loss.
• Used RoboHelp to create new website structure and ensure site adhered to Confidential cyber security requirements; applied editorial sourcing of images, videos and tags.
• Tracked all implementation progress and bugs and fixes in Remedy.
• Rewrote minor HTML code; imported Adobe PDF files, FrameMaker books and documents, and Microsoft files.
• Conducted post production test of new website.

Confidential, Washington, District of Columbia

Technical Writer

Responsibilities:

• Rewrote PCI DSS guides to reflect version updates as outlined by the Data Security Council.
• Researched current FISMA IAM guidelines and revised site profile access requirements to reflect new security standards.
• Conducted assessment procedures that were executed at various phases of the system development lifecycle.
• Collaborated with the information system security officer (ISSO) to attain approval prior to publishing new documentation; submitted official weekly/monthly reports.
• Designed NatGeo, iCloud, structure for internal divisions and assigned permissions to 700 employees in D.C. area.

Confidential

Technical Writer

Responsibilities:

• Produced the CMS Security & Accreditation (C&A) packages, for RoomView and Digital Signage software, prior to integration into the emergency alert system (EMS), network, email or servers.
• Wrote 60 documents, per C&A package, that included risk assessments, test plans, and Plan of Action Milestones (POA&M).
• Revised the HHS CMS Disaster Recovery Plan to reflect EMS updates to email and network.
• Conducted EAS tests to ensure alert signals properly routed to security, emails, conference rooms and common areas.
• Participated in editorial reviews with peers; provided oversite of online content and 508 accessibility compliance.

Confidential, Washington, District of Columbia

Technical Writer

Responsibilities:

• Created YouTube seminars that discussed various disaster circumstances and the responses required from employees.
• Designed SharePoint structure that supported eight large OCC teams.
• Recorded meeting minutes, for program management team, capturing tasking and requirements for individual employees.
• Tracked SMARTS financial database end-to-end user interface for system audits.
• Worked with developers to test revised SMARTS catalog and interactive model.
• Produced additional curriculum explaining new SMARTS mock - up for various audiences with different skill sets.

Confidential, District of Columbia

Technical Writer Washington

Responsibilities:

• Assisted engineers and analyst modifying fleet communications.
• Created 500 NAVSEA workflow diagrams, using MS Visio, which detailed the new NAVSEA communications functionality, operational requirements, and security requirements.
• Worked with engineers to write Use Cases, launch test trials for each implementation phase, and maintain visual timeline that tracked project production.

Confidential, Washington, District of Columbia

Technical Writer

Responsibilities:

• Produced executive reports, the Annual Financial Report, CFTC Presidential Budget and Agency Performance Report.
• Hand delivered reports to CTFC commissioners, the Presidential Office of Management and Budget (OMB) and Congressional committees to ensure security regulations were met.

Confidential, Washington, District of Columbia

Technical Writer

Responsibilities:

• Assisted developers with software testing, critical fix updates, implementation.
• Generated project schedules that outlined each phase of development and captured the changes deemed necessary after testing.

Confidential, Washington, District of Columbia

Technical Writer

Responsibilities:

• Supported federal wide, multi-agency project updating NIST security standards pertaining to IAM, SHA-256, HASH, algorithm, public key infrastructure (PKI), encryption, etc.
• Wrote the NIST publication on security controls for federal information systems.
• Visually recorded testing of new requirements and multiple GSA platforms and systems, which included smart card usage and other biometric requirements.
• Speedily recorded minutes for each interagency meeting.

Confidential, Washington, District of Columbia

Technical Writer

Responsibilities:

• Assisted with the creation of the NextGen design mockups.
• Participated with live testing and deployment of NextGen with U.S. Air Force infrastructure.
• Wrote the profiles of NextGen Commanding Officer and staff for Air Force website.
• Wrote the NextGen program overview.

Confidential, Washington, District of Columbia

Technical Writer

Responsibilities:

• Wrote standard operating procedures, user manuals and how-to-guides.
• Delivered weekly quality assurance reports; gathered metrics from Remedy and Universal Trouble Ticket.
• Merged weekly reports to create monthly report capturing employee performance and service level agreements metrics.
• Created online help files for employees.

Confidential, Washington, District of Columbia

Senior Technical

Responsibilities:

• Supported the OGAC Presidential Emergency Plan for AIDS (PEPFAR) and Mother to Child Prevention programs.
• Worked with NGO, the CDC, DHHS, and USAID providing assistance to programs fighting HIV/AIDS transmission and infection on the African continent.
• Assisted program managers with the coordination of U.S. participation in the annual International Conference on AIDS and STI in Africa (ICASA) and Prevention of Mother to Child Transmission (PMPCT) conferences.
• Assisted with interagency documents, such as the U.S. Human Trafficking Report.
• Assisted the Society for AIDS in Africa with international donations and statistic gathering.

Confidential, Washington, District of Columbia

Technical Writer

Responsibilities:

• Converted 2500 hard files and blue prints to digital format.
• Organized files for individual architects and projects.
• Received Merit for project and taking initiative to resolve file storage problem.
• Collaborated with local architectural firms to retrieve blue prints.
• Processed travel for local and international architects, and arranged per diems, hotels, visas, passports, and ensuring travel credentials were properly completed.