Lead Technical Writer Resume

SUMMARY:

As my resume indicates, I possess 20 years of progressive experience in the Technical Writing field writing customer facing product documentation. My professional history includes positions such as Lead Technical Writer at Confidential, which develops software for the legal industry as well as Senior Technical Writer at Confidential, which develops software for the Healthcare industry.
The ability to quickly learn new software application concepts and make them easily understandable in text and pictures
Conceptual knowledge of software development and data processing concepts
The ability to adapt writing styles to the appropriate audience
The ability to innovate and solve problems independently and creatively
Sharp interviewing skills that allow me to ask questions and hear answers
Created product documentation.
Wrote company sponsored User Conference Keynote speeches.
Tested the usability of the information.
Managed four documentation projects simultaneously. I wrote documentation for three projects and managed one Contractor’s writing efforts for one project.
Conducted peer edits for grammar, style and format.
Mentored less experienced writers.
Provided leadership on project team efforts to ensure content and design met business objectives and users’ needs.
Ensured online content complied with corporate brand standards, web style guide, legal and compliance.
Collaborated on the development of content style guides, content and messaging strategies, best practices and processes.
Partnered with product managers, internal business stakeholders and functional teams to define content requirements and strategies that best achieved business goals.
Partnered with other writers within the organization to leverage and share ideas and make recommendations that applied broadly across multiple channels in the Company.
Launched, hosted and managed a company - wide Community site that provided a location where clients discussed best practices, found product information and discussed like interests. This effort resulted in a reduction of on an average of 100 less calls to the company support service department per month.
Managed work flow for product translation requests with a $700,000 translation budget.
Coordinated work efforts with seven translation companies.
Created and managed an online help library which consists of multiple online help projects merged into one project using RoboHelp.
Managed and uploaded Online HTML files to product code using Microsoft TFS.
Configured, implemented and managed RoboHelp Server which served as the storage area for an online help system that consisted of over 10,000 files.
Created a department style guide for online help projects created in RoboHelp and Flare.
Created department HTML5 and WebHelp skins and style sheets in RoboHelp and Flare.

TECHNICAL SKILLS:

SKILLS: RoboHelp MadCap Flare Framemaker (DITA) RoboSource Control RoboHelp ServerAdobe Acrobat Microsoft Word Microsoft PowerPoint Microsoft Excel Microsoft Visio SnagIt SharePoint Microsoft Team Foundation Server Confluence JIRA Software Development Lifecycle Agile/SCRUM

PROFESSIONAL EXPERIENCE:

Lead Technical Writer

Confidential

Responsibilities:

Created product documentation and coordinated all documentation efforts for each product (including managing writing contractors).
Partnered with product managers, internal business stakeholders and functional teams to define content requirements and strategies that best achieve business goals.
Managed efforts to move and maintain help system on RoboHelp Server.
Implemented and communicated any changes to quality processes to the Technical Writing Department.

Senior Technical Writer

Confidential

Responsibilities:

Created product documentation and coordinated all documentation efforts for each product.
Managed Company Community site.
Managed product translation efforts.
Managed Documentation Library.

Technical Writer

Confidential

Responsibilities:

Created product documentation.

Senior Technical Writer

Confidential

Responsibilities:

Created product documentation and coordinated all documentation efforts for each product.

Junior Technical Writer

Confidential

Responsibilities:

Created product documentation.

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