Technical Writer and Document Administrator Resume Twinsburg, OH - Hire IT People

SUMMARY

Over 15 years of software - based writing experience in various industries such as: Automation, Pharmaceutical, IT, Engineering, Manufacturing, and Finance
Strong experience developing writing in an Agile environment; Clear understanding and firsthand experience of the Software Development Life Cycle (SDLC)
Extremely technically proficient with knowledge of Author-it, MS Office, FrameMaker, and Adobe Suite; Successful background writing for both online and print
Worked closely with engineers, developers and staff to understand and gather information for reporting and technical writing
Excited about learning new information and turning it into a publication; Outstanding communication skills.

TECHNICAL SKILLS

Experience working in Agile environment
Author-it
Adobe Suite
Articulate
ClearQuest
Confluence
FrameMaker
JDEdwards
Jira
LeaderGuide Pro
MS Office
VersionOne
Publisher
IBM Notes

PROFESSIONAL EXPERIENCE

Confidential, Bedford, OH

Documentation Specialist

Responsibilities:

Writing Standard Operation Procedures for their Operational Readiness Team.
Work closely with Aseptic Operators to gather information.

Confidential, Mayfield, OH

Information Developer

Responsibilities:

Worked in an agile environment writing lean documentation for the FactoryTalk Batch 13 release.
Used ClearQuest to reconcile anomalies.
Used Author-it to create online help and user manuals. Converted topics to structured Author-It.

Confidential, Solon, OH

Technical Writer

Responsibilities:

Worked in Agile environment with Developers and QA testers (interviewing and collaborating) to write user manuals for point-of-sale software (Xstore), using FrameMaker.
Experienced full Software Development Life Cycle (SDLC).
Wrote user manuals and implementation/configuration guides for mobile point-of-sale software (miStore).
Used Jira to plan writing and keep up to date on progress of feature development.
Created help files using Robohelp.

Confidential, Hudson, OH

Project/Technical Writer

Responsibilities:

Worked with Mechanical Engineers and Electrical Engineers to develop end-user manuals for the automation industry, using an Enterprise Authoring Platform: Author-it.
Developed numerous manuals for companies focused on technology, software, engineering and manufacturing.
Created storyboards for online course development for hands-on, learner-centered adult curriculum.
Authored and programmed courses for all web-based trainings.
Created training materials for the financial industry.
Wrote both Leader and Participant guides while creating PowerPoint decks for classroom training.

Confidential, Mayfield, OH

Technical Writer

Responsibilities:

With only a six-week window until their new system went live—created and authored templates and PowerPoint presentations used in training.
Wrote quick reference guides for entire navigation process.

Confidential, Solon, OH

Technical Writer

Responsibilities:

Rewrote seven complete manuals, reference guides, and user guides.
Gained knowledge and experience within the manufacturing and data acquisition/testing industry.

Confidential, Twinsburg, OH

Technical Writer and Document Administrator

Responsibilities:

Created documentation for both the Hardware and Software divisions of the Design and Development Center.
Authored policies, procedures and templates.
Provided writing and editing support to Engineers and Physicists.

Confidential, Hudson, OH

Instructional Designer

Responsibilities:

Designed and wrote training and development materials.
Authored numerous maintenance instructions ( Confidential ), work instructions ( Confidential ), training programs and processes (Solectron, Jo-Ann, Progressive Insurance), and classroom training (Delta Pascal).

Confidential, Ohio

Training Coordinator

Responsibilities:

Wrote training documents and taught classes for CBS Fiserv conversion.

Confidential, Ohio

Training Coordinator

Responsibilities:

Technical Writing and Instructional Design: Wrote over 60 quick reference guides, and developed job aids for purchasing partners.
Classroom Training: Designed and taught JD Edwards classes: Common Foundations, Procurement for Purchasing Staffing, and more.
Taught Introduction to MS Word and MS PowerPoint.

Confidential, Ohio

Training Coordinator

Responsibilities:

Designed, wrote and taught curriculum for faculty and staff on how to use the Banner 2000 system.
Wrote the following internal documentation for the Finance department: Accounts Payable, Grants, Payroll, and New Manager Process.

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Technical Writer And Document Administrator Resume

Twinsburg, OH

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