SUMMARY:

• Forward - thinking, dynamic professional with demonstrated experience as a sr. technical writer, trainer, business analyst, process analyst, instructional designer/ curriculum developer, project manager, and HR Manager with an outstanding record of providing solutions that exceed expectations. Strategy architect in the development of innovative initiatives to streamline processes and capitalize on organizational growth opportunities. Skilled at converting complex subject matter into easily understood material with an innate ability to analyze data, identify risks, determine objectives, develop strategies, and gain executive buy-in. Relevant skills:
• Technical Writing | Development and Delivery |Requirements Management and Business Analysis | Process Management | Human Resource |Change Management | Visio, SharePoint, Agile, CMMI, Salesforce

PROFESSIONAL EXPERIENCE:

Sr. Proposal Writer - IT

Confidential, Reston, VA

Responsibilities:

• Write specific Information Technology elements, to include leading edge technologies, data communications, information systems, systems engineering, technical and management elements in response to Request for proposals (RFPs) for military and federal contracts.

Consultant - Senior Technical Writer

Confidential, Timonium, MD

Responsibilities:

• Wrote Standard Operating Procedures for credit, product, marketing/sales, and credit policy. Consulted with business units to create process flows and supporting standard operating procedures to ensure Consumer Protection Finance Bureau (CPFB) industry regulations compliance and best practices.

Consultant - Sr. Technical Writer|Process Analyst - Project Management Office (PMO)

Confidential, Baltimore-Bethesda, MD

Responsibilities:

• Wrote and edited call center, Finance, and IT operations processes and standard operating procedures (SOPs). Enabled team to successfully deliver System Development Life Cycle (SDLC) documentation requirements mandated by the Centers for Medicare and Medicaid (CMS) in support of the “go live” for the Affordable Care Act (ACA) Federally Facilitated Small Business Health Option Plan (FF SHOP) Premium Aggregation System (PAS).

Consultant - Sr. Technical Writer - Project Management Office (PMO)

Confidential, Woodlawn, MD

Responsibilities:

• Managed meeting logistics and documentation for the Centers for Medicare & Medicaid Services (CMS) Physicians Quality Measurements Management (PQMM) Project, in support of the Affordable Care Act (ACA) Physician Quality Measurements Reporting Pay for Performance and Electronic Health Record (EHR) programs.

Consultant - Sr. Technical Writer|Content Management - Operations - Customer Service

Confidential, Owings Mills, MD

Responsibilities:

• Recruited to develop and provide expert level standard operating procedures (SOPs) documentation and content management for the Consumer Direct Contact Center. Assisted in the successful roll out of a content management system and knowledge base BPM tool. Successfully wrote and rolled out business process documentation, and content for new enrollment and billing processes in support of the rollout of the ACA

Consultant|Business Analyst|Documentation Specialist

Confidential, Rockville, MD

Responsibilities:

• Brought on board to provide expert level business process and documentation development guidance to Administration, Benefit Policy & Administration, and Contract Administration - Medicare. Leveraged broad competencies in Agile methodology to implement process improvement and delivery.
• Served as subject matter expert on process improvement to improve Medicare front-end enrollment processing

Senior Technical Writer|Business Analyst|Human Resources Manager |Proposal Writer

Confidential, Woodlawn, MD

Responsibilities:

• Earned fast-track promotions though a series of increasingly responsible positions based on strong performance in process optimization and quality management. Initially brought on board as a contract Senior Technical Writer to develop company IT policies, standard operating procedures (SOPs) for all functional areas and phases of the Software Development Life Cycle (SDLC) to support Centers for Medicare-Medicaid Services (CMS), quality, and knowledge resource website / datacenter. Promoted to Business Analyst
• Instrumental in establishing and defining the Business Requirements and Change Management processes to support and define stakeholder’s Learning Management System (LMS). Promoted to HR Manager, lead the integration and administration of HR best practices into operational procedures to strengthen and drive HR contributions across the enterprise. Responsible for orientation/front-boarding, and career development, and employee relations. As HR Manager contributed to proposal development for Military and Government IT security contracts.

Process Analyst/Sr. Technical Writer - IT

Confidential, Dallas/Fort Worth Airport, TX

Responsibilities:

• Led compliance team to a successful rollout of process documentation in response to Sarbanes-Oxley (SOX) audit remediation and compliance

Content Management and Delivery

Confidential, Detroit, MI

Responsibilities:

• Wrote and designed Instructor Led- (ILT) and Web-Based (WBT) for SAP “go live” implementation. Course developed deemed best in quality

Sr. Technical Writer - SAP Security

Confidential, Bellevue, WA

Responsibilities:

• Developed technical documentation, assisted in risk remediation and automated controls definition in response to Sarbanes-Oxley (SOX) and COBIT IT audit.

Process Analyst

Confidential, North Richland Hills, TX

Responsibilities:

• Successfully enabled external auditors to respond to SOX and COBIT IT audit by providing quality documentation of company’s processes and operating procedures

Business Analyst

Confidential 

Responsibilities:

• Conducted information sessions and documented SAP finance processes for Confidential