Senior Technical Writer Resume Austin TX - Hire IT People

SUMMARY:

Senior information developer who delivers high - quality, focused content to a tech-savvy audience. Extensive demonstrated experience in information development as a project lead, content developer, and local tools expert. Loves learning about new technologies and collaborating with subject-matter experts to gather information, identify relevant data and audiences, and provide amazing content.

TECHNICAL SKILLS:

SKILLS: Virtualization Agile Methodologies Application Performance Management

PROFESSIONAL EXPERIENCE:

Confidential, Austin TX

Senior Technical Writer

Responsibilities:

Authored the TPS SSL Inspection Deployment Guide. Reduced complexity by simplifying the deployment process; described how to set up SSL inbound inspection on a TPS device.
Wrote the IPS Stacking Deployment Guide. Improved user experience by streamlining the configuration; described how to set up a stack of Intrusion Prevention System (IPS) devices.
Reused existing IPS stacking content to write the TPS Stacking Deployment Guide.

Confidential, Austin TX

Advisory Technical Writer

Responsibilities:

Confidential, Austin TX

Principal Technical Writer

Responsibilities:

Refactored the SuperAgent Administrator Guide. Improved usability and incorporated new best practice information from Product Support. Extended product offering by developing information about how to monitor application response time from a virtual switch.
Improved usability of the SuperAgent web client by developing an FAQ-focused help system.
Contributed to UI design and reduced the need for online help.
Tested the product during a challenging development cycle and reported 60+ defects.

Confidential, San Jose CA &Austin TX

Principal Technical Writer

Responsibilities:

Coordinated with remote teams in Raleigh, North Carolina and Bangalore, India to deliver a large product documentation set with over 50 help files and 3,500 pages of PDF content.
Wrote the AppManager Control Center User Guide. Simplified application performance management in the data center by developing information about policy-based management.
Developed a single-source help system for the Control Center client application so that a customer can easily and quickly access the appropriate user assistance.

Confidential, Redwood Shores CA

Senior Technical Writer

Responsibilities:

Wrote the Constellar Hub Quick Start. Reduced the level of expertise required to move disparate data sources into a centralized business application; described how to transform and migrate legacy data into an Oracle application.
Developed a single-source help system for the Constellar Hub client application to improve the overall usability of the existing UI implementation.