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Senior Technical Writer Resume

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San Jose, CA

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TECHNICAL SKILLS:

Tools: and Applications: Authoring Project Management Collaboration Operating Systems Adobe FrameMaker Microsoft Project Microsoft SharePoint Windows oXygen Microsoft Excel Matrix UNIX Adobe Acrobat Microsoft PowerPoint Lotus Notes Repository MVS Arbortext Epic Editor Content Management Rally Junos (networking OS) XMetaL SDL LiveContent Database Systems Network Management Adobe RoboHelp Interwoven / TeamSite Confidential DB2 Universal Database NSM Microsoft Word IMS ( Confidential ) Junos Space Graphics Application Suites Email Programming Languages CorelDraw Microsoft Office Microsoft Outlook Java TechSmith SnagIt Integration Lotus Notes Source Control Microsoft Paint Jenkins Perforce

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

  • Supported documentation development all for software, firmware, and hardware guides through five major releases.
  • Performed DITA migration post - conversion clean-up for 20 deliverables.
  • Produced release notes for maintenance releases, localization packs, and hot fixes.
  • Created virtual environments for testing software and online help.
  • Ensured that technical publications was fully integrated with extended teams and a vital part of the development process.
  • Created online help and assisted with graphical user interface design.
  • Performed planning, scheduling and the creation of documentation plans.

Confidential, San Jose, CA

Senior Technical Writer, Team Lead (contract)

Responsibilities:

  • Led an international team of writers through all phases of the documentation development cycle.
  • Defined project schedule and assigned new features.
  • Conducted weekly team meetings and maintained a robust SharePoint site.
  • Reported documentation development status to project stakeholders.
  • Managed the conversion of 16 legacy FrameMaker deliverables to DITA and shipped a full release in the same cycle.
  • Worked closely with the DITA core team to surface conversion and transform issues.
  • Coordinated and created the production of the FastIron Release Notes.

Confidential, Santa Clara, CA

DITA Migration Project Manager (contract)

Responsibilities:

  • Worked with project stakeholders and managers to develop end-to-end process used to migrate legacy structured FrameMaker content to DITA.
  • Planned and managed proof-of-concept (POC) and production-ready migration projects.
  • Developed and maintained all HDS DocBook to DITA migration project schedules.
  • Worked with group managers and conversion vendors to schedule automated conversions.
  • Organized and chaired multiple weekly cross-functional team meetings and global meetings.
  • Developed and maintained all supporting documentation for migration projects
  • Maintained the SharePoint site for the documentation schedule, reviews, and team information.
  • Created statements of work (SOW) contracts with outside vendors.
  • Acted as a DITA advocate and coordinated DITA migration projects with global teams in Japan.
  • Reported status of migration projects to project stakeholders weekly.

Confidential, Sunnyvale, CA

Senior Technical Writer, Team Lead, Project Manager

Responsibilities:

  • Pioneered the engagement model between technical publication, development, system test, UX, and QA teams in an Agile development environment.
  • Tracked content development against project schedules and adjusted resource allocation to ensure milestone completion.
  • Represented technical publications in all engineering meetings.
  • Managed the work of four contractors throughout the project including supervising their work, providing direction, answering technical questions, and tracking status.
  • Organized and chaired weekly team meetings.

Confidential, San Jose, CA

Staff Software Engineer

Responsibilities:

  • Performed elaborate restructuring of the content prior to the DITA conversion for the IMS Installation Verification Guide.
  • Worked closely with stakeholders through all phases or the content restructuring.
  • Improved customer satisfactions scores.
  • Performed on-site customer usability tests and implemented the feedback in the documentation.
  • Served as the team lead and lead writer responsible for weekly meetings and new hire .
  • Coordinated the translation for guides, online help, and GUIs into eight languages.

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