SUMMARY:

• Expertise in IT and network administration, server and client installation and configurations, applications and GUIs, web services, troubleshooting; switches, routers, telecommunications devices, security and configuration management software, and software developer (API) documentation.
• Quality - driven and highly-motivated self-starter. Content Developer/Technical Writer/Software Tester with proven technical writing expertise of 16 years for a wide range of audiences, with emphasis on software documentation (applications, GUIs, middleware, infrastructure layers, servers, and SDKs/APIs).
• Wrote process documentation for engineering & project management teams (Engineering, Corporate IT).
• Received stock option benefits for superior performance at Confidential s by identifying customer issues, resolving complaints, and improving usability of documentation, leading to increased customer satisfaction.
• Improved cross-team communication by holding bi-weekly information transfer sessions at Confidential and Confidential . A V.P. of Engineering commented that I was the “glue that holds Engineering together”.
• Works pro-actively with program managers, project developers, testers, technical marketing, and technical support to obtain information, contribute to product planning, and improve processes.
• Frequently perform tasks and procedures with goal to improve end-user product usability.
• Wrote task-based modules aimed at Design and Fab Engineers; developed and wrote guidelines and procedures to be used on fabrication floor for manufacturing ICs.
• Developed and maintained process documentation, guidelines, and project management templates.

TECHNICAL SKILLS:

Platforms: MS Windows XP, Windows7, Windows Server 2008, UNIX (including Sun Solaris, Macintosh, Linux), Mac OS, VMware.IBM, Sun, HP, Confidential, Zilog, UNIX minicomputers, broadband network processors, digital video hardware, Cisco switches and routers, and telecommunications switches and routers.

Software: Adobe FrameMaker 2 to 9.x; Adobe Acrobat 3 to 9, Web Works ePublisher, Adobe InDesign, PTC Arbortext Editor (DITA XML Authoring tool), Author-it single-source system (Word-based), topic-based authoring, including DITA (structured architecture for content and online help). Help tools: RoboHelp 4.x to 5.x (brush-up in RoboHelp 8/9 May 2011). Microsoft Office (MS Word, MS Excel, MS PowerPoint), MS Visio 2007. MediaWiki, HTML/CSS, JavaScript, IC design (CAE) and CAD software. Open source software (Apache HTTP server and Tomcat application server). BlackBerry OS, Apple iOS, Android mobile OS.

Technologies/Protocols/Architectures/Applications: Cloud computing services, OpenStack (OSP 6 open source cloud computing platform), enterprise software, network protocols (Layer 2/3), wireless, storage, client/server; security services; Network processors (hardware data sheets, install/config guides); telecomm devices. TCP/IP, NFS, DNS, ATM, Frame Relay, database servers (Oracle Server), Oracle SQL*Net middleware; Software development frameworks: Eclipse software development framework, MS Visual Studio; XML, HTML, XHTML, Google Sites, Google Docs; Cloud computing, web services, Java, JSON, REST APIs, Javadocs, wireless applications and infrastructure, telecommunications devices; CMSes: Vasont, Confluence, SDL Trisoft, Documentum, MS SharePoint 2003/2007, wikis; Structured authoring - -FrameMaker, XML-based authoring tools (PTC Arbor text Editor, XMetal, Oxygen); Documentation architectures/frameworks: DocBook, DITA (topic-based authoring architecture); Various issue tracking systems such as Atlassian Jira, including Mozilla Bugzilla; Version Control Systems Perforce, Concurrent Version System (CVS), UNIX sccs, Tortoise Subversion; Version One project tracking system. Shell scripts and scripting. Agile and Scrum. ITIL best practices; SOX compliance and accessibility requirements.

PROFESSIONAL EXPERIENCE:

Sr. Technical Writer

Confidential

Responsibilities:

• Researched, wrote, and edited user guides aimed at SAN and network administrators (monitoring and alerting policy suite); user content for web-based application used to monitor and manage fabrics, switches, and ports in storage area network (widget based).
• Vasont CMS; XMetal authoring tool, Box, MS Office Suite.

Sr. Technical Writer

Confidential

Responsibilities:

• Edited and prepared Statements of Work templates for Advanced Services.
• Microsoft Office (MS Word, MS Power Point, Visio). Box online storage.

Sr. Technical Writer

Confidential

Responsibilities:

• Researched/wrote abstracts based on NIST (National Institute of Standards and Technology) CIS ( Corporation Information Security) Framework (aimed at Board); revised standards and policies.
• MS SharePoint 2013 Server; Microsoft Office (MS Word, MS Power Point, Visio).

Sr. Technical Writer

Confidential

Responsibilities:

• Researched/wrote installation and configuration, and API documents for hypervisor VM and virtual disk conversion tools (Microsoft Hyper-V and VMware ESXi hypervisors’ VM conversions; Red Hat KVM virtual disk conversion tools).
• VMware vSphere and PowerShell clients;
• Doc tools: SDL Live Content Architect (content mgmt. system); XMetal 9.x; wikid; Visio, Snag-It.

Sr. Technical Writer

Confidential

Responsibilities:

• Researched/wrote installation, configuration, and SDK documents for cloud computing and virtualization platform.
• FrameMaker 11.x; wikis, RedHat Enterprise Linux 7.1; RedHat OpenStack 6 cloud computing platform.

Sr. Technical Writer

Confidential

Responsibilities:

• Updated/wrote SDK documents aimed at developers and deployment teams, for Primetime TV Everywhere for IP-enabled devices (iPhone, tablets, Android, iOS, desktop, etc.), specifically Ad Insertion.
• XMetal, Confluence wikis, Windows 7 platform.

Confidential, Mt. View, CA

Responsibilities:

• Updated releases of DesignWare Cores (IP) SuperSpeed USB 3.0 Controller documentation;
• Single sourcing project to extract descriptions from source code into Frame files.
• Developed proposal on migrating content from unstructured to structured content (DITA).
• Adobe FrameMaker 7 and 11, Adobe Acrobat 11.x, MS Visio, MS SharePoint, Perforce version control system.

Confidential, Sunnyvale, CA

Responsibilities:

• Developed/wrote process and guidelines documentation linking to procedures and policies aimed at software developers (Engr. Tools).
• TaskMap 4.x, Visio10.x, wikis, Oracle Site Studio Content Mgmt System, Jira, Windows 7.

Confidential, Palo Alto, CA

Responsibilities:

• Wrote original vCenter Operations Manager for View Integration guide.
• Product integrates VMware vCenter Operations Manager Enterprise and VMware View products, which are used by IT Administrators and Helpdesk Specialists to monitor and manage VMware View environments.
• Adobe FrameMaker 7.2, SnagIt 8 graphics capture application, Microsoft Windows 7.

Confidential, Mt. View, CA

Responsibilities:

• Wrote and revised web and print content for security products, disk, file, and email encryption;
• Revised content for Universal Server Administrator Guide for publishing to Web Help and PDF;
• Release notes for server and client products;
• Windows 7, Linux; Author-It single source content reuse system; Perforce version control system.

Confidential, Pleasanton, CA

Responsibilities:

• Application deployment project using virtualization and cloud computing;
• PTC Arbor text XML authoring system with DITA, Perforce version control system; Windows 7.

Confidential, Santa Clara, CA

Responsibilities:

• Wrote Cisco Mail Email Migration Tool administrator guide;
• Contributed weekly feedback on mobile applications and services’ workflow and user messages on iPhone, Android, BlackBerry smart phones; and iPad and Cisco Cius tablets.
• FrameMaker 8.x, Author-it single-sourcing authoring system, Snag-it, Confluence CMS, wikis;
• Localization and internationalization activities for global users.

Sr. Technical Writer

Confidential, Campbell, CA

Responsibilities:

• Wrote SDK guide aimed at application developers for Biometrics time and attendance devices.

Confidential, Austin, TX

Responsibilities:

• Revised Installation and Configuration guide and online help for build and release system for developer environment.
• PTC Arbor text XML authoring tool; Subversion (open source) source code control system.

Confidential, Austin, TX

Responsibilities:

• Wrote and edited project management office related documents to train Corporate IT teams in project management processes. Adhere to government compliance (SOX); accessibility requirements.
• MS Office (Word, PowerPoint); MS SharePoint Content Management and Collaboration system. Gained familiarity with ITIL best practices within Corporate IT team.

Confidential, Austin, TX

Responsibilities:

Developed task-based materials; set up processes to be used by Fab/Design

Confidential, Austin, TX

Responsibilities:

• Wrote process improvement documents for Cisco Prep Centers (technical ) and sites.

Confidential, Mountain View, CA

Responsibilities:

• Researched, verified/tested commands, and wrote Layer 2 Command Line Interface guide.
• Wrote Wireless Controller Software Installation guide (802.11); verified installation and configuration on wireless devices. Also wrote API documentation.

Confidential, Palo Alto, CA

Responsibilities:

• Projects included researching, planning, writing and editing customer documentation and online help aimed at network administrators, software developers, web site developers and network infrastructure engineers. Documented network support and services, network protocols, networking processors; functional specs.
• Interviewed teams to document internal processes to improve cross-functional communication. Collaborated with Engineering, Marketing, Quality Assurance, and Technical Support to document information in “content silos”.
• UNIX, Linux, Windows platforms; RoboHelp 4.x, 5.x, and 9.x, HTML, JavaScript.

Confidential, Santa Clara, CA

Responsibilities:

• Researched, wrote and edited original 150 page Java SDK guide (aimed at Application Developers).
• Worked with Software Development to produce eight iterations of Javadocs for developers. JavaScript, Java, HTML, XML.

Confidential, San Jose, CA

Responsibilities:

• Wrote and revised over 1500 pages for CLI command guides.
• Developed document plan for an IP+ATM WAN switch installation and configuration guide.
• Wrote installation and administration guides for Cisco 90 Series products.
• Revised a practice document for Telco environment installer and quick-start guide for Cisco 90i IDSL Channel Unit (DSL product).